The Home Depot

I am very displeased that our local Home Depot Store in Fairfield CA told me that there would be a charge for correcting installation incompetence on a dishwasher that was purchased in Feb 2015 when the Home Depot policy clearly states that installations are covered for one year. After 2 hours my husband finally corrected a problem that got worse month by month because the dishwasher was never properly leveled at installation and therefore managed to work it’s way out of the brackets holding into the cabinet. Luckily the racks full of dishes did not come crashing to the floor. Very poor customer response to poor installation. I would not recommend these installation services.

It’s Home Depot. It is convenient to my house. They have virtually everything that you need. Are they the lowest price? No. If you are patient and know what you need you can often find it on Amazon for less. Some of the staff are great and really know what they are doing. Others seem like you are bothering them when you ask them a question. I interpret this as a lack of understanding.
If anyone at Home Depot reads this review, please consider reviewing your policy on in-​store third party sales people. I was in there two nights ago and the lady followed me from the front door to the back of the store harassing me about how I need to update my kitchen. I was polite in telling her no, but it kept going. She was so frustrating that I forgot one of the items on my mental shopping list. If I want to be harassed by unwanted sales calls, I would pick up the phone when it rings during dinner. Please, No More!
What did I learn today? I might need to carry pepper spray to keep the crazies as bay.

First time to this store. Service was pretty good, and the self check out made it speedy. In and out! Cleaner and less crowded than the store in concord.

Don’t ever get floors done with Home Depot. It is a nightmare of stupidity. We bought some flooring from them and a third party came out to measure the place. He noted some moisture issues on the order. Another third party came out to install the floor and wouldn’t install it because of the moisture they have known about for weeks. Since the guy doing the measurements is one company, and the installers are another company, and neither are Home Depot, they never talked. Leaving us with a room full of material and no flooring after waiting 6 weeks to get it done. Then it took them another week to remove the material from the house. They have lost a customer for life. Thanks for Lowes being nearby. John

I prefer this location to others in the near vicinity. The merchandise is very organized and tidy. The employees are approachable and ready to answer questions.

After posting this I was contacted by a manager and they did a good job of helping me solve the issue. I have been back in over the last couple years and they have done a good job of taking care of me and have been generally helpful.

Drove from walnut creek out here and was worth the drive. Customer service was perfect! I had help finding my items, great service cutting my white boards down… Even had an older man help me put my white boards into my car because I was having some trouble. Haven’t had this great of service in a very long time :)

The service at this store is horrible. Where to start: The lumber section. I needed a piece of 4×8 plywood cut. I waited and waited and waited and waited for someone to respond to the loudspeaker asking, pleading for someone to meet a customer at the cutting station. Finally I had to grab the store manger who blurted out that his employee disappeared. He then found someone to help me. As soon as he arrived other customers descended on him like children starved for attention. Unfortunately my experienced in the lumber department was repeated throughout the store. I needed assistance in the hardware section. I had to step literally in-​front of an store employee who was looking right through me as he walked by me. Although once I had his attention he was very helpful. Finally there was the long, long, long, long, long wait for someone to help me cart my purchases to my car. I not even going to discuss what I went through to get someone to help host the plywood on top of my car and tied it down. If you know what you want and don’t need anyone to cut, discuss, or otherwise offer any form of customer service, the Martinez Home Depot is not a bad store.

Check your receipt before leaving! The Martinez store added a $.10 bag fee to my bill this weekend, even though I only had a couple of small items and didn’t need, want, or receive a bag. They didn’t even ask me if I wanted one. I only noticed the charge as the last line item on the receipt after I got home. Home Depot probably figures they can make extra money by automatically adding the fee at the end of every transaction, and hoping that most people, like me, won’t notice and/​or won’t bother to drive back over there and stand in the customer service line just to get a $.10 refund Not cool.

This store has a good floor plan. When I make small or big purchases rahrah or rob always takes good care me

This is the place to buy an Xmas tree!!! After the Concord location ran out of the 7 – 8 footers, and would not sell us similar trees for the same price, we left and came here!!! They have a smaller tree lot in MTZ but even distributions of size and price unlike Concord who had a million 6 ft and under or 10 ft plus (no thank you!)
Jonathan and Jeremy went above and beyond to help us! The poor guys cut open about 10 7 – 8 footers and twirled them around so we could check for bald spots. They helped us pick the perfect one.
Did I mention it was pouring rain!!! These poor guys are in the freezing rain with no jackets and were literally soaked!!! They did it with a smile. They trimmed the bottom, re-​netted it, and loaded it up in our truck!!!
This place beats those expensive tree lots with bad customer service.
Make sure you TIP these tree guys!!! Home Depot should provide these guys a jacket!
Warning: this location does not carry the Xmas tree Christmas bags that you lay beneath for easy clean up… Gotta go back to Concord location for that:/

Tonight, I wanted to get some lumber to finish the shelving unit I am building. I called the Martinez store and was put on hold initially for 9 mins. I hung up, waited 10 mins and then called back again.
A man by the name of Don answered the phone. He asked me, «Are you the woman who called a little while ago for the lumber department?»
When I replied that I was, he said, «I’m sorry. How can we help you? I’m not going to transfer you again until I know what you are looking for.»
When I explained that I wanted to buy a nice 4’x8’ piece of wood and then have someone help me cut it up in the sizes of the shelves I was making, he listened to all I had to say and then replied, «Yes, we can help you. Just come on in and come and see me and I will direct you to the person who will help you.»
I went over immediately and met with Don. Then, a young man by the name of Brian came over and met me and we went to the lumber aisle.
He was very helpful and guided me to a product that was of a higher grade than what I knew and in which I was interested because the piece I’m doing is «front and center» in our living room.
Then, we discussed the dimensions and he very painstakingly cut it up for me and we got all of the pieces I needed.
He was delightful and helpful and very concerned about really doing it right.
Bravo, Don and Brian! Thank you so much! Bravo Home Depot for having people such as Don and Brian who are so interested in helping customers. What an asset they are to your company.

I go here as a last resort. If you want help, you have to go on a hunt for an employee. If you find one, you have to chase him down because he is on his way to help another three customers and he looks frantic. Is this the employees fault… no. They have great employees and some not so great ones but they don’t have enough of them and there is a very high turnover. Would you want to work there? They all look stressed out. I much prefer Ace Hardware. Their employees are friendly, relaxed, and knowledgeable.
Prices here are the best aspect of the store. They keep it fairly cheap for special or sale items. But you need to compare prices. Some items are not such a great deal. If you need help with a project, don’t go on the weekend or else go to Ace Hardware.

After having just had a horrible customer service experience at Lowes, I went I see if Home Depot could help me. The people in the appliance department were very helpful, supportive and kind. This was so appreciated after feeling very unwelcome at Lowes. Good job HD!

We were so excited to get a new front door for Christmas. Well, to say we are very unsatisfied with their services, would would be a major understatement. Six months later we finally had our new door. Yes, I said six months! We couldn’t believe it either. Not only did it take them six months and three different contractors to finalize the job but they left the old stuff behind. We payed extra to have them haul the old materials away. Still on the side of the house.
I tried to leave a review on their website so others do not experience the utter incompetence we suffered through but couldn’t find a way to do so.

My latest open letter rant where I reveal myself to be an idiot and a nut.
Also this review would have been 1 star if not for the review about how they allowed an open carry event in the store. If you’re frightened and offended by the mere site of a gun (safely slung or holstered, I’m assuming), you’re probably frightened and offended by lots of things in Home Depot. Like power saws, hammers, forklifts, splintery wood, tacks, rope, and pictures of bugs on the bug poison boxes. So you probably shouldn’t go there anyway.
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Dear Home Depot,
I live within a mile of a Home Depot. I spend, realistically, $ 400 to $ 500 per month on tools and hardware and supplies which could conceivably be found in your stores. And most of my disposable income goes to hardware and tools of some sort.
How much do I spend at Home Depot? $ 200, max.
Why?
Because I feel accosted and uncomfortable visiting Home Depot. Because I cannot visit without at least one unsolicited offer for a product I did not visit Home Depot to purchase. Be it from Solar City (parked up front by the registers Every Single Day) or random remodeling salespeople or others. Often they pretend to be normal HD employees and ask if they can help find something. Once they can’t they sometimes admit they are just selling something else.
It is of course your choice what you do in your store and who you allow to bother me there. But if I feel uncomfortable there I go only when I have to, not when I want to. Surely there are others among your customers who feel similarly. Do you not like the money we willingly spend at your stores and at your competitors stores? Believe me, you would get more of my money if I didn’t hate the Solar City and the roving salespeople. The real employees of my local store are generally friendly and helpful. I can generally find what I need with their help or by myself. But I’d often rather drive the 5 miles to Ace or Lowes, or just wait a few days and order what I need on Amazon, than put up with the sales pitches.
Please consider the money you lose by allowing Solar City and others to accost your customers. I hope they are paying you more than that, but I doubt it.
Sincerely,
Jared Lovell

Rating is purely based on the customer service being handed out at the paint counter. Be on alert: Someone’s angry old man escaped and seems to be posing as an employee. Don’t say I didn’t warn you.
After years of being a slave of customer service myself, people like this really piss me off. Put a smile on your face, and invest in a little bit of happiness. It will make your day so much more enjoyable.
And besides — No one likes an angry Santa Claus.

this is a shout out to Harry in the Millwork are of HD Martinez CA.
HD hires full time experts, unlike Lowes which put part time people in a difficult job of handling specialty windows. Working with people like Harry is a breeze who knows the intricate details of the type of window you want to order. HD computer system is well designed and in a short time, you get what you need (sometimes better than what you thought you wanted.)
I ordered nine windows for $ 900 and they came 10 days early. With Lowes it was a horrible experience. The employees lied about the delayed delivery including the famous response («its on its way and will be in tomorrow»). Lowes should be ashamed of hiring such workers.
After 2 weeks past delivery Lowes then told me that the window I ordered was not deliverable to California, even after they charged my credit card. What a waste of time. They did not want to refund my purchase but wanted to give me a store credit.
I had to find out who was the store manager and then report this to the CEO of Lowes. Only then was the charge credited back.
You want a great experience in ordering window or doors? Go to the Martinez store and work with Harry. 5 stars to the store and its employees

Sometimes help here is a little lacking, but I was there recently and quite blown away by the assistance I received. I was greater at the door and asked about what I was looking for. This made it super easy to find the right aisle.
When I then turned to get wood for a shelf, someone else stepped right up to offer assistance. He asked all the right questions and even cut it for me. It was all super pleasant. Self-​check was able to read the tag on my wood too. :)

Really clean store, well organized & help was easy to find too! I was shocked at how nice this store was, since the other ones are kinda run down & everything is in strange random places that not even the employees can find. There was also help all over the place too, which was great, because I’ve been into other HD stores where the only employee you see is working at the only cash register open & the others hide & scurry like roaches to avoid helping anyone. This HD store really has their act together & it’s a pleasant place to shop!