Frames By Mail

Just canceled my $ 150+ order with these people. Lousy customer service. They do not return phone calls or email. Waited almost 4 weeks for the frames they promised to ship out in 4 – 5 days. Had to call to find out the status of the order. Out of 8 different type of frames I ordered they had only 1 in stock. They asked me to wait for 2 more weeks. No apologies what-​so-​ever.
Never do business with these company!

Poor quality, lousy customer service. Picture was poorly pixelated and was not notified before it was sent to print (the website does not give you any indication of what your photo will look like once it’s enlarged). Was told basically nothing is refunded except the frame minus a 20% restocking fee so sending it back is pointless (frame is horrible quality). Don’t use this company. I should have looked at these reviews before I placed an order.

I ordered a frame by mail. First time doing so as I usually go to a store for my custom framing needs. I found Frames By Mail (and didn’t check their reviews — my mistake). The online experience was pretty easy. The result, more than disappointing. I ordered a specific size for the limited space space I have on a wall. I never realized while ordering that I was ordering a frame for the size of the art I had to frame. The frame ended up not fitting into the space I had. There are several things that could be done to fix this problem:
–Remind customers there are placing an order for the interior of the frame (or the art size) in a much more obvious way.
–Offer a chance for customers while ordering to opt for «art size dimensions» or «dimensions of the actual frame».
We all have specific ideas when it comes to framing and the exact place/​space where we want a frame to go. The second option would help alert customers at the time of ordering (instead of having these specifics under a «click here for measurement instructions» section).
Althought happy with the speed of delivery, I am not happy with a frame I have no use for (the restocking fee keeps you from sending the item back). I was most of all deceived by the incredibly unfriendly tone that was used to answer me after I wrote about the wrong size of my order. Anthony, If you want your business to thrive, start respecting your customers and not trying to lecture them. You will get the reviews you deserve. Hope mine will help, bringing constructive ideas to gain more customers, instead keeping them away.

I would have given this no stars if possible, for the simple fact that Frames By Mail does not provide the products they promise, and make no efforts to correct mistakes made on their part.
DO NOT order your prints from this site. The frames they had provided were nice, however the prints themselves come out much darker than what is shown on their site when you load your images. The person at their company I had been in contact with to try and fix this situation was not helpful at all and could not care less about the quality of the order (if you get someone named Anthony — you’re out of luck). He ended up giving me his boss’ contact info (Carl Ettlinger at their parent company AGF Tech), who proceeded to ignore my attempts to explain the situation.
This company apparently is not concerned that what they advertise on their website is very different from what you end up receiving as a customer. Spend your money elsewhere.

be aware that over a certain size you will be charged a large fee an receive not an assembled frame but four sticks and instructions to get some glue.

They lost my order for a month. It took three efforts to reach them (they didn’t respond to email or phone message). Once I reached a person, there was no apology. None. This appears to be a pattern, as shown by some of the previous reviews.

The past several times I have ordered from them something turns out wrong and they have to resend it. They website is also pretty antiquated which can easily create a mistake when ordering from the matte designer. The color chips they give you are so tiny you have no idea what color of matte you are getting until it arrives. Then when you tell them it’s not what you ordered they do nothing to solve your problems. Customer service is poor which is probably the reason for all of the negative reviews. In the end I guess you get what you pay for and this is why they are cheaper than the custom frame shop down the street.

I’m also very surprised by all the negative reviews. I needed a nice frame for an obscurely-​sized piece of artwork I had. I placed my order on a Thursday evening, I was called by Anthony directly on Friday morning to confirm my expedited shipping cost and he was very prompt in answering my questions about the frame dimensions. I received the frame today, Tuesday, a day earlier than expected and the frame was perfect. The wood seems quality and has a beautiful stain. Highly recommend!

Surprised by all the negative reviews. Frames By Mail made me a customized frame for an oddly shaped piece of art (40×9 inches). I’m very happy with the result, and I paid significantly less than other online framing companies were charging. Fast shipping, too.

I had been a big fan of Frames by mail. I probably ordered well over a dozen frames the past 5 years NO MORE! My last two orders were screwed up several times. I asked Anthony for some kind of credit for my troubles and got no response. I now use Web picture frames in Oregon and they are excellent.

Terrible customer service. Spent nearly $ 250 on an order. Never heard from them. Never got a shipping notice, nor a tracking number. Emailed them and it took a week to hear back. They couldnt provide a tracking number or even confirmation that my package had shipped. Then they were neither apologetic nor willing to be helpful.
and
are much better.

Learn from the misfortune of others. Do not buy from
If their website, which appears optimized for a 1994 AOL web experience is any indication of the experience and product you’ll receive, then you are likely wiser than me.
My order is all jacked up, I spent all this money, and I’ll never order from them again. Find a local frame shop and go there.
That’s all…

If I could have given no zeros, I would have, but I couldn’t. I ordered a «Frame Your Name» wallhanging for our family for Christmas. As mentioned by someone else, I was happy that I could get a few free samples of mattes, to make sure I’d be happy with the color. I ordered a black metal frame, which was fine; but I also ordered my picture letters in the sepia finish. I was completely shocked when it arrived, as the pictures were pink! I kept it to wrap up for Christmas, but sent it back in early January because I was completely unsatisfied with how it looked. I have called back 4 times, and have yet to have the issue resolved. I have left messages with «customer service» for one of the owners to call me back, but have never gotten a return call. I guess I’ll just keep calling back until they’re so sick of me that they’ll finally make it right! At this point, I would be happy with the frame and matte sent back to me, and a credit for the awful picture letters that they can keep, and I’ll just find my own letters online. TOTAL DISAPPOINTMENT, TERRIBLE CUSTOMER SERVICE.

This was one of the only companies I found that can print panorama pictures. It came out ok, but it’s overexposed. This is unacceptable as this is a wedding present for my dad. I hope it’ll be ok to their standards. Not sure if I would use this company again.

Buyer Beware! This was one of the cheapest frames I have ever seen and it cost me $ 40! When I received it, it was even dented! Customer service over the matter was also bad as I just wanted to return the frame. Ended up getting something off of Amazon for $ 15 that was much better quality.

So far, I’m a huge fan. I placed an order online over the weekend, and accidentally ordered too many frames. When I called their 800 number to fix the order, I started asking the woman on the phone a few questions about their matte colors (to be sure that I ordered the proper white). She informed me that they will ship up to 5 samples for free — all you have to do is call or email them with the sku numbers. If you want more than 5 samples — no problem, just pay the shipping. She cancelled my order and is now sending me samples of everything I ordered, and a couple of others.
Also, their website has a custom matte designer, where you can create your own openings — which is pretty neat and works well.
I can not attest to the quality of the frames, but I will say that you should definitely request samples if you are on the fence or concerned about quality.

I’m surprised to read the negative reviews here — especially those concerned that the frames need assembled. When I order my frames, it clearly says «no assembly» in the itemized list of components. Furthermore, «assembly instructions» is at the bottom of the page. It was clear to me well before I ordered that I would be putting the frames together. For the benefit of those not accustomed to ordering frames «by the stick», perhaps the info should be more prominent on the website.
I found assembly to be very simple; the metal frames are just like those that Michael’s used to sell «by the side» (buy an 8″ set and a 10″ set for an 8×10 frame) and assemble in the same way. My 12-​year-​old sometimes does it for me; it’s really just a matter of sliding a piece in a slot and turning a screw, six times. All hardware is packed with the frame, including the pieces the wire attaches to. All you need to supply is the actual wire, which I buy in 50-​foot pieces at the hardware store. I use heavier wire for heavier work, so I like choosing which kind to put in.
The A-​501 frames are my standard frames for fine art which I display in galleries, art installations and art shows. They look professional and polished, at a fraction of the cost of «custom framing» at a shop such as Michael’s. There’s no extra charge for special sizes — every order is custom-​cut — so I’m not limited to creating art in standard sizes.
Occasionally I have ordered a different frame profile for a special project, and occasionally that frame has been out of stock, necessitating either a wait or a switch to a different product.
I live near the facility in Maryland Heights MO so I do not pay for shipping; I pick up at the warehouse. The staff I encounter there are friendly. Once when I called about a damaged piece (there was some grease or something on the plexi, which transferred to the mat when I framed my work) the person on the phone was not professional or polite — but she was an exception to the rule, and the only reason I did not rate this company 5 stars.

Can I write a NEGATIVE STAR? This has been the worse experience in my 43 years alive in customer service. I love the fact that you have to pay extra for the matting and plexi glass? Really? That is horrible and the box you have to check is so small that you need MCGOO glasses. One frame came broken and you have to put them together? Really? HORRIBLE. I order my frames early December and did not get all the parts until end of February. Thank you so much Frames by Mail for messing up my Christmas gifts. I have a dispute into PayPal and boy if they only took as much time fighting the claim and focus it in customer service like including the matting and plexi glass… like following up with your customer to ensure the product gets there good. like getting them their order in 2 – 3 weeks NOT TWO MONTHS. Horrible and I will never use them again and I will ensure that everyone I talk to knows not too use them. THE WORSE COMPANY I HAVE EVER USED!

A rip off in every way. Do not use them.