Al’s Fifth & E Shell Services

I had an issue with my Mercedes starting up. I took it in for analysis and repair. After the repair it started great but was using alot of oil. I took it back in for analysis and they found that a new gasket that they had installed was not seated properly. They then went ahead and fixed that issue, in addition they replaced some other hoses that were old and cracking. They did this repair and redo for FREE! A honest mechanic is a good thing.

Terrible station.
Drive on and buy your gas elsewhere.
Prices are high.
Pumps are archaic and worn, and wouldn’t reset so I could start pumping gas even though I pushed the start button several times. I pushed the help button — no reply.
Ended up canceling my transaction and moving on. Ain’t nobody got time for this!

Absolutely ridiculous prices. Are you serious? How do places like this stay in business? And talk about RUDE!

Today he was late because an employee at your shell station in Marysville (Al’s Shell on 5^th and E street in marysvile, ca) refused to take my husbands money. My husband gave me his credit card so I could go to the craft store and he forgot that he gave our son all his cash for lunch. So all he had on him was a handful of QUARTERS (no small change) and a One. The man told my husband that they ONLY took rolled change (my husband had less than ten$ in quarters it was ALL he could dig out of the center console). My husband had to get BACK into his truck and drive to the other side of Marysville to find a gas station and was LATE for a heart mapping. LATE. LATE because the (for want of a better word) man working at the register refused to take my husbands money. SOMETIMES the quarters in the center console are all a person has. I’ve had to do the same when forgetting my purse at home!!! So that makes it ok to STRAND HUMAN BEINGS WITH NO GAS???
So, it is really confusing to me why your stores do not take cash? Is a quarter now considered trash? If a person NEEDS gas is that not your function to provide it if a person has money? I’d understand if he brought in a canister of pennies but my husband, a WELL respected member of the community AND member of the local 530 MMA was treated like trash, was told his money wasnt any good and made to leave AND late for work. His life and the patients life was affected.
I was just wondering how you can tell me that is okay. it is NOT ok!!!
POOR, no, AWFUL customer service!!!

The best customer service I have ever received at any mechanic shop. Talk about honesty! When in for an oil change and left with no hassle or persecute about having to fix this that and the other. These guys know what they’re doing and they do it pretty quick! I will never go anywhere else for my car needs!