Pottery Barn

I know, I know, I know: it’s Pottery Barn. But let me just say this: these people in Mashpee went above and beyond helping me find and eventually get my beautiful new rug into my home.
We’re re-​doing our bedroom, and I had to find the perfect area rug to ‘really pull the room together.’ Upon perusing their website, I found such a rug, but of course it was out of stock. SO, I called the nearest location, was given a long list of stores that supposedly did have it (but really didn’t) and eventually these folks at Mashpee Commons said, «we don’t have it, but we’ll gladly order it for you.» Hello!
Two weeks later, and I received a call that my rug had arrived. I drove over an hour to Mashpee to get it, and upon realizing there was no way it would fit into my vehicle. Their solution? Ship it, and since I drove all the way to get there, they would slit the cost with me (their suggestion!). Oh, and a guarantee that I’ll have it within three days.
Five stars, people. Five.