Procuts

I ended up with a fabulous haircut. This was my first time going to a place like this. I usually go to high end hair salons, but I have not done this since I moved to this town since I haven’t had the time to find a regular stylist. After this visit, it has me questioning if I ever will bother finding a regular stylist. I had 4 inches chopped off and layers put back in and couldn’t be happier… my hair isn’t easy to deal with since it is very fine and a mixture of wavy, curly, and straight.
Now I do realize I lucked out with who cut my hair. I’m not sure I would have the same result if I got one of the other employees there. But the place was super busy with a steady stream of people coming in and everyone’s cuts looked good.

This evening we stopped in at Pro Cuts as walk-​in clients for a hair cut. Since this was our first time at this location we didn’t know what to expect, but overall we were pleased.
The staff member at the register seemed a bit concerned with her shutdown procedures, but as things wound down, she became very talkative and polite. On top of that, the hair stylist was extremely polite and great. She was personable and actually held a conversation with us which was nice. She made us feel welcome which was a plus.
In the end, the stylist did a great job on our cuts and she was quick. She even went late for us past closing and didn’t seem concerned with that fact.

My daughter made an appointment to get her hair colored for the first time. She went in and while waiting there seemed to be a mixup of an appointment with another customer and the receptionist. The receptionist began to yell at my daughter saying she wasn’t suppose to be there. Needless to say, we will never go back. Horrible… rude and crass. If you would like to be insulted, by all means, go.

I called procuts earlier this summer to schedule a hair appointment to get my hair dyed. They confirmed it for the following day. I came in and the receptionist said they couldnt find my appointment but that I could go to the seating area so I assumed they were just going to figure it out and get back to me. A different employee literally comes up and screams at me that she doesnt know me. Which I awkwardly sat dumbfounded because I didnt understand why a hair stylist has to know their customer to do their hair. And since i didn’t say anything she screams even louder «I DONT KNOOOOW YOUUUU» At that point I’m so embarrassed I leave to cry. Came back and asked the front desk what the hell that scene was. They said they didn’t even notice. Absolutely crazy. They do my hair at this point basically out of guilt. The employee that screamed at me gives a stupid half apology saying they thought I was someone else and if my appointment was messed up it would’ve been their fault… which totally makes sense to scream unprovoked at a potential customer right?
Left about an hour later with hair dye over an inch past my hairline the entirety of my face. I told my friends about the experience and apparently they’ve had horrible times at this branch as well. If you’re wondering whether or not to go here– DONT.