TAXI MAXX

Nice clean mini van. Great service and friendly drivers. Great for airport transportation. Clean cars and dispatcher was extremely helpful

Started off ok picking us up in Mason taking us to Reds game at 4pm for 7:05pm game. However when I called to pick us up 30 mins before we needed them (granted 1 hr rain delay and some extra innings), they would NOT answer the phone and left us stranded on negotiated pick up. We had to beg another company to drive us home. If you want to be stranded, pick this company. Not reliable!!!

I was absolutely blown away at the poor attitude and service of Max (who said he was the manager)! I called from our company where I am a manager to report one of their drivers who was speeding excessively in our community. I explained we have a posted 10 mph speed limit throughout, as well as children and pets present, and his driving was unsafe. I was simply calling to request that the management speak to the driver to request they be more aware of their surroundings, and drive more safely. I had even taken a picture of the car with the plate number so he could look up who it was in the taxi log.
Max’s response to me? «Ma’am, we have 10 drivers, so there’s no way I could know who he is. I’m sure he wasn’t driving too fast. I really don’t care about your picture or what you think happened.»
This is UNACCEPTABLE customer service, especially when the safety of others is at risk. I was very kind and respectful in my request, and when I mentioned reporting to the authorities and BBB, he simply told me to «go ahead». Surely you people aren’t that low.

I was highly upset by the lack of accommodation from this company. A supposed 24 hr taxi company didn’t seem interested in taking my friends and I home late night/​early morning. Granted weather may have been an issue but you all just said no. We are trying to be responsible adults and feed money into your company. And the answer is no? Don’t tell us it’s a half hour wait if you aren’t gonna show. Just saying.

I am not one to comment, but I must say, I was blown away by this taxi service! I’ve used it twice now. The first time was for a 7am trip out of CVG. Usually I have to call in the early morning to make sure they are on time; but when I was about to call, they were already there 15 min early. And when I got in the car (actually 10 minutes late), they were super courteous and friendly. The second time, I forgot my scarf in their car, without even realizing it. After three hours gone by, they must have noticed, but they brought it straight back to my house. In short, service done right!