Hamilton Carpet One Floor & Home

I had two bedrooms carpeted, my room and a nursery. I went in having a very vague idea of my likes and dislikes. Harry walked me through the project and picked a carpet that was exactly what I imagined. He promptly came the next day for measurements and to assess the project. We picked a wool carpet, which I then brought in my husband and Harry answered any remaining questions. Our carpet was installed a few weeks later, it’s beautiful and luxurious. The installers were very professional and polite. Couldn’t be happier!

Poor customer service with attitude that install problem is your responsibility to solve/​fix not theirs.
Wanted to charge $ 60 to cut down wood door, because they did give installer the cutting tool. They did install for another customer and did not charge to cut door down.
Go to another store if you want to be treated fairly without the hassles.
The owners response illustrates how it is the customer is fault/​blame for any problems that arise. At point of sale, they knew I had a bedroom closet door, as they wanted to know if I wanted carpeting in the closet. No mention was made of any charges/​need to cut the door down. They did cut down the doors for another customer for FREE, yet wanted to charge me $ 60.
It is expected in most businesses that the installers show up on time for scheduled appointments.
Instead of adjusting their business practices to avoid these type of problems, it is easier to blame the customer.

Ordered the rug in the store with the store manager. After 1 week of waiting, no rug. Called store and manager told us our order was complete. Had to wait another week for delivery. On morning of delivery, called to confirm delivery of carpet and told carpet coming at a later time.
HORRIBLE SERVICE. NIGHTMARE EXPERIENCE. FORMER CUSTOMER. SO ANGRY AND DISAPPOINTED.
WILL NEVER RECOMMEND THIS LOCAL BUSINESS TO ANYONE.

George, the owner, seems to be a real nice guy to start with. However, he has a very fickle temper. When I decided to use his service, he seemed very thankful and said yes to the starting date right away. Then, I needed to finalize the project on the type of wood plank. He started to get very annoyed and complained to me on how his previous project did not go well with a similar type of plank and decided not to take my job and literally told me not to call and bother him again. He totally released his unsettled resentment on me from his previous unpleasant work experience. What the heck! I became his punching bag of his unsettled resentment.
George became rude and unprofessional. He wasted a lot of my time in thinking that he was the guy for my project. He ditched me in the last minute and I needed to find another contractor under a very limited time frame.
I’d never work with a guy like George, nice on the surface but weird and fickle inside! He exploded his temper unpredictably and unprofessional. He picks and chooses his clients and does not treat people equally. Shame on him.

Awesome floor guys! George himself came for the estimate. He was super professional and nice. They were able to work based on my time and schedule. Excellent customer satisfaction here. They did an excellent job and I couldn’t have been happier. I will also have him do my carpeting as well. Highly recommended, probably the best in Queens.

We have used Hamilton for two projects now. They offer friendly customer service, a clean and organized showroom and good prices. Even though we could have gone to College Point to get cheaper tiles, we decided to spend the money to have a pleasant experience. When our tiles we received were not what we expected, George worked to make things right. To me, a business that values customer satisfaction is priceless and that is why I will always go to George for all my tiling and flooring needs.

Thanks George! Very happy with the work your crew did today on my stairs. Very fair price and George was very helpful accomadating my hectic schedule. Glad I found your store.

George and I started out with some miscommunication. To his credit, George made the effort to straighten things out and I’m glad he did. The gent he sent to our home was friendly, professional, and did a phenomenal job!
Reasonable prices for A 1 service. I will post before and after photos.