Holiday Inn Express Queens – Maspeth

Flight got delayed and the airlines put us up here for the night. At first I was a little hesitant for the area was very isolated but once you turn the corner, you see a well lit up hotel. Service from the front desk was so helpful. Lewis was in such good spirits and quick making sure we all got checked in, informing us also how we can use the money vouchers correctly.
The room was small, but for what was needed, a goodnight sleep — it was perfect. Wish we didn’t have to rush back to the airport so quickly, the breakfast provided looked and smelled good.
I would stay here again if needed to be close to JFK.

There were several pros about this hotel. They had free parking (which is really hard to find in New York), great breakfast, great front desk service, and they have a shuttle that takes you to the subway. The internet wasn’t that great and the room was pretty small. I did a lot of traveling during my stay and even decided on my last day to walk from the subway back to the hotel just to see the neighborhood and it was lots to see! I would definitely stand here again due to the positives out weighing the negatives!

Not bad. Not good. Customer service was poor. Rooms don’t have fridge. And my sheets had stains on it.

We booked a block of rooms here for our wedding and they were really great to us. Services were all very good, the actual physical hotel space is great, breakfast was well done, rooms were clean and well cared for. We had to do a lot of coordination and negotiation with the hotel manager Andrea and she was absolutely outstanding. I would highly recommend working with her and this hotel for a function or event, they really went out of their way to take care of us.
I give them only 4 stars because the surrounding location is just ok aesthetically, but it’s close enough to get in and out of the city or Brooklyn. The hotel is a very good one with greatmanagement and reasonable pricing.

I stayed HIE Maspeth for three nights in September and found the hotel to be quite nice overall. The rooms were clean and well appointed, and there was quite a selection of breakfast items including yogurt, hot eggs, cinnamon rolls, pastries, fresh fruit, and a pancake making machine from the Jetsons.
As other reviewer’s have mentioned, the neighborhood is not much to look at. There is a gas station/​convenience store across the street, and a McDonald’s right next-​door. Also, there is no room service, pool, etc., so great for travelers looking for a nice place to rest, but not much for families.
Tip: I stayed in room 404, and discovered that the ice making machine across the hall was quite loud. Enough to wake you up. It might be similar on other floors, worth checking out.
Overall, I would not hesitate staying here again for business travel.

If you are in NYNYC and need 24 hour parking, you stay here.
My motivation to stay here and not in Manhattan was primarily because of parking. I was driving to NYNYC. Seriously, who does that? This place exceeded all my expectations. Rooms were clean, nice, and new. Staff were nice and friendly. Even the complimentary breakfast included hot and cold varieties. Want chocolate milk and pancakes? They’ve got it here.
Although a bit far away from Manhattan, they have free shuttle service to the subway station (one way). Sometimes, the shuttle is a limo! An über ride back to the hotel from the subway costs around $ 12.50, which is significantly cheaper than all day parking in Manhattan.

Update! The hallways were just steam cleaned and look much better, clean and free of stains!
The hotel itself is actually pretty nice, the rooms are comfortable, nice TV’s, work desk and hot shower. The A/​C is very loud and doesn’t really work, as you can’t adjust the settings at times when it locks up. It’s so loud you can’t hear the TV. The hallway carpets are stained and need to be replaced. Overall not an uncomfortable stay.
The breakfast is surprisingly excellent. Good service, clean and plenty of good options!
Worst part of hotel is the horrible internet. It’s tough to get work done with this connection and it’s constantly cutting out and not putting out a signal. I almost had to move hotels as I’m here for work and need an internet connection, but the room had to be prepaid, so not an option. I’m here 8 nights and cannot wait to get home to my wifi.

There are definite pros and cons to this location:
Pros — Close to LGA, nice diner (Goodfellas) right around the corner for cheap, tasty diner food, free parking (!!!), and comfortable rooms. Astoria is easy and about 10 minute drive — as are the trendy places in the new Brooklyn area.
Cons — The neighborhood is pretty run down, warehouses surround this place. You don’t have a ton of convenient, walking distance places to grab food. The internet here is a bit wonky — unreliable.
I would stay here again, for business purposes, but for anything other than that I’d stay in a different part of NY. Can’t beat the price and airport convenience though!

I actually think it’s this hotel should be rated higher than what it’s at right now.
Especially with their high prices! $ 267 total for a 2 Queen.
I enjoyed my stay thoroughly!
They made me feel very important & they were attentive.
They accommodated me with a room key with no problem when I needed one. Lol. I left my key in my room.
And extra pillows brought up to my room when I asked for them.
The hotel was cozy & the rooms were clean & fairly new.
They have safes in the closets.
& I was satisfied with their breakfast in the morning .
Hot & cold.

The area is not the best but the front desk staff were great and helped me out with directions especially since I had tons of meetings all over the city. Breakfast was very good better than other hotels I have stayed in. Thank you to Andrea for all her help since i was lost in that area. The day I checked out I was on my way to LaGuardia Airport and we got stuck because of a airplane crash. The car service driver was excellent he made sure I got to the airport even provided me with water and snacks in the car while we were stuck in traffic. I finally made it to the airport and noticed I left my mini purse in the car and only had 25 dollars on me. I called the hotel which gave me the number to the car service and they found my purse and tried to delivered it but I had to leave on my flight. Thank you to Robert and Eric from Chief Limousine who called me and had my purse delivered overnight and even made a reservation for me for a car service for me in Boston since I didn’t have any enough cash or credit cards on me so I could get home from the airport. Thank you to all for all your help!

A hotel you can’t say anything bad about, customer service is great, quick to solve problems and give advice for food stops and subway rides. There was no frig. in the room so you had to spend $ 5 every time you wanted water. Walls are thin so if your room is near the lobby you hear everything. Breakfast was good, they keep up with it until it ends. The only thing I would advise is if you take their «complimentary» taxi service when their a shuttle driver goes home early, the taxi company still makes you pay. The hotel «is working on this problem». If you’re visiting the city, it’s cheaper to just stay in the city.

I should’ve read the reviews before booking a room…
The room was ok for what you could expect in the middle of no where queens. The room was small but that can be expected at most hotels in Ny.
The big issue is the customer service. I don’t usually complain about hotels, but my experience really bothered me. I called to complain to the front desk multiple times because of the loud noises early in the morning (please, use your imagination). They went up to the room and confirmed they were having loud sexy time and didn’t want to disturb them… We just dealt with it until we checked out. Disturbingly enough… I think I’ll have nightmares about the banging…
The other big bummer is the elevator was broken… No sign or anything. Waited for a while then just decided to take the stairs down. For some reason I was thinking the front desk had no idea the elevator was broken, but I was wrong. She just casually told me it had been broken for a while and they’re waiting for a part. No apology.
I think they could be a lot more proactive, especially with their history of bad customer service reviews. Very disappointed in the location and definitely will not return the next time I’m in town.

What a disappointment from Hotwire. I had my girlfriend book a hotel close to NY city, but in a location where we could park our car while we visited NYC. Never been to Queens before. Someone had suggested that Queens was a good launching point to get into the city. NOT. Granted, this area does have access to the the city, the subway was well over 2 miles from the hotel. This required a shuttle (which they had on the hour), but once we got to the terminal, we were kinda shocked at the conditions. No, we are not from the city, but really? They say this neck of the woods is safe but I did not get a warm and fuzzy when we descended into, what I would call, hell. We did make it onto the subway and into the city without being stabbed, rapped or pillaged but it was not a great experience. Now don’t get me wrong. If you are from the city, you will feel right at home with this adventure. We are from the coast of NC. Not a great primer to the whole experience of the big apple. On top of that, the hotel did not offer return pickup from the terminal. We decided to take a $ 30 cab ride back from Time Square so that we would be okay with the whole situation.
Okay. Now the hotel. The staff there was extremely accommodating and did all they could to reassure us we would not be killed upon venturing outdoors. And to be fair, it seems to be a working class residential neighborhood on the outskirts of an industrial area. the room was comfortable and we did get a good nights sleep. The breakfast the following morning is what you would expect from a hotel such as this. Eggs and sausage were a bonus. Not just your usual donuts/​muffins. The price we paid for this room, you might’ve expected the guy with the funny hat cooking you some made-​to-​order omelets.
When all is said and done, if you are an inner city type, you’ll appreciate the location. If you are not, you won’t. I would have given this place a better rating, but the location sucks — pure and simple. Sorry Holiday Inn… One star loss for Hotwire’s crappy rating system — I will never use them again unless it’s for a car rental. They can’t booger that up too bad.

We just stayed and rooms were clean. Staff friendly. They serve an great breakfast. Convenient to the city.

This place is not worth the money you pay it goes by occupancy the more occupants the more
will cost you about 200 dollars plus tax for a 200 sq ft room. When I asked the front desk clerk they said the manager rules are such. Not enough parking and if you do not order food from one of the hotels affiliates you have to go down to get the food. You pay 4 star prices and receive 2 star service. This manager or whoever runs this place thinks this is the greatest place in the world. I can go right up the block to the comfort inn and get Better service bigger rooms and cheaper prices. A place like this should be no more than 100 dollars per nite.

I stayed in at this hotel during Dec. At first I wasn’t so sure about staying here but when I arrived it was better then what I expected !!! Staff was great as well!!! Alexis and her co worker are very nice!!!
All the way from L. A
DavidGee

I would definitely recommend this hotel to anyone in NYC. It is right next to the Brooklyn queens expressway, so I was able to drive to both boroughs quickly. Very convenient spot since I stayed there with a cousin who is from PR. The hotel staff is extremely friendly, always greeting us with a huge smile. The rooms were comfortable, with a king sized bed and a Hd tv. I got lost and called the front desk and they easily directed me on how to get back. The breakfast was a usual holiday inn express breakfast, it was prepared well and quickly. I had a comfortable time here and would recommend it for anyone who came for business meetings or visiting family members.

Not in the best part of town, but was a clean safe room, with an attentive front desk. Had to stay here due to a cancelled Delta flight, which routed me from EWR, to JFK, and put me up in this hotel, which was really closer to LGA.
Clean room with free breakfast and wi-​fi — for a flight-​cancellation hotel, can’t really ask for more.

Let me start by stating I am a Platinum Priority Club member that has been with Priority Club since 1990.
Without going into the details, this is absolutely the worst customer service that I have received at any hotel Holiday Inn or other.
Hotel staff ignored multiple email contacts. When I called, I was told the General Manager was in a meeting then disconnected. I called back and was sent to some cell phone voice mail (no response). I only got an email after filing a complaint through Priority Club. Even that was a run around for over a week with the GM not providing a name or phone number at which to contact them. They also had not contacted me even though I had requested a call multiple times. The GM then claimed to Priority Club have been «out of the country» and just receiving notification.
GM seemed unconcerned that I was a Platinum member and that I told him Holiday Inns & all Intercontinental Hotels would be losing my business forever. I spend ($ 20,000-$ 30,000/year with IC Hotels Group).
Hotel offered a «Free night» at the same property. I am rarely in NYC. I wanted a refund. Even if the hotel thought that I was unreasonable, they could just look at what I spend/​year and refunded as «good will.»
Letter was sent to Mr. Richard Solomons (CEO Intercontinental Hotels Group).
Would receive Zero Stars if that was an option.

I should have read the other two reviews before booking a room here. The room was tiny but it seemed on the new side so it wasn’t that bad.
The breakfast was the typical HIE fare.
The front desk wasn’t very friendly and gave out bad advise about cabs, buses and subway stations. I was told that a cab would cost about $ 30 to get to my appointment in Brooklyn but when I got there the cab cost $ 50. I was told that he had to charge an additional 15% for using a credit card. The front desk clerk at the hotel said that they wouldn’t charge extra for a credit card. They directed me to the wrong bus stop to get a bus to the subway and if I would have been going in the right direction that bus wouldn’t have ever gone to the subway station they showed me on a map.
If this is how they treat a Platinum Priority Club member, I would hate to see how they threat anyone else.
Be warned, this place doesn’t believe in making the guest happy and if you don’t have a car, forgetaboutit!