Quest Diagnostics

Can not talk to a person to make an appointment or ask questions. Get there before my 630am appointment only to find out they do not take my insurance.

Pack a lunch! Average waiting time while employees chat is 1 plus hours. When you ask how much longer after waiting one hour and 15 minutes, your answer is «I don’t know.» When you ask how many people in front of you, your answer is, «it doesn’t matter.»
What a great way to run a business!

We took our 2 yo daughter to this location for a routine blood work. As with most parents with young kids, we’ve had horrific experiences witnessing various attempts to draw blood from our newborn, infant, now toddler. My husband and I dreaded this visit and tried to mentally prepare ourselves to brace another ordeal we’d rather not go through — if we had another choice.
We arrived about 15 minutes late for our appointment but the place was pretty empty, so the tardiness didn’t seem to be an issue. As soon as we walked in they told us to bring our daughter into one of the rooms. The technician, whom we sensed immediately as she started talking to my daughter to calm her down and then asked for the butterfly needle, that she must have had experience working on children before — a very positive sign!
Unlike other technicians from our previous experiences whom, in most cases, would jab the needle into my daughter and then poke around to try to locate a vein, this technician carefully observed several possible sites and selected one that she believed was the best one with the most visible vein. While my husband was holding my daughter and I distracting her, the technician swiftly inserted the needle into my daughter’s arm and I saw red liquid flowing through the tiny plastic tube, jackpot!
We later learned that the technician’s name was Natalie. She wrote it down on a piece of paper and also gave my daughter stickers before we left. Overall, this has been a much more pleasant experience than what we had anticipated. The four stars are for Natalie for her professionalism, for the ease of making an appointment, for the non-​existing wait time, and for the huge parking lot outside the facility.
The missing star is for the high turnover of staff there. You never know what kind of experience you would have until you are there. Perhaps QD should really shape up its training and management of staff so that more people would receive quality service from exceptional employees such as Natalie.