Hertz Rent A Car

Well it hurts rent from Hertz, my experience was with attempting to reserve and rent a Mini-​Van to retrieve my son from college. When I contacted this particular center I informed them that I needed a mini van with stow and go seats, I was told by the representative that they thought
that all modern mini vans had this feature. I learned through research that stow and go are exclusive to Chrysler and Dodge. Ford and Toyota may have a second seat stow away with the third seat being removable. I was told that a simple phone reservation was only needed and the week when I needed the van I would be called as to what model was available. which seemed to be a good idea. no credit card again a good idea. The week came and I did received a call inquiring if I still needed a van but was told they had no idea again what van would be available. Upon my arrival of the day the van was suppose to be picked up the representative was polite. professional and unable to give me a van with stow away seats and it turned out to be a ford transit vehicle of some type. So what do you do I suggest, that maybe the C.E.O of this failing enterprise join the undercover boss show and rescue this failing business before it is just a memory of a long established company who lost sight of customer service This is not a problem with Hertz of Massapequa it is a corporate issue.

The vehicle I received was filthy. There were stains all over the shifter and console. I could barely see out of the Windows. No decency to even clean the vehicle before renting it out.
Big problem was after I returned the car. About 2 weeks later I got an invoice from plate pass saying I went through tolls multiple times in New Jersey. I never left Long Island. Now I’m jumping through hoops to reverse the charges. They have this plate pass in each vehicle however the one «registered» to the vehicle I rented was switched out at some point. Hertz denies it all and won’t help me with any of it. They screwed up and can’t even admit to it. Now I’m having to deal with these people at plate pass. Telling me it’s registered to the vehicle and they can’t do anything about the charges. I will NEVER again use Hertz in any aspect! Worst customer service ever. And the one I tried to have resolve this was the manager! Go figure!