Infiniti Of Massapequa

Went to the dealership for my first service to the car. Scott was amazing. He kept me informed on the status of the car. I have a 2 year old and they had toys to distract her in the waiting area. Everyone was courteous and I am very happy with the service I received. Don’t hesitate to come.

I went in on a Sunday to check out a 2012 M37x and was greeted by John, who I spoke to earlier on the phone with before coming. He took me to the car I wanted but told me that he also has a couple other cars that still didn’t go through the certification process and had better millage for not much more than I was looking to spend but would only be available the next day.
We talked over the numbers and agreed on a price to close the deal on the lower millage M37x. I was told the car might be available the next day but realistically by Wednesday. Fine. During the following days, we had spoke via text and phone about finance options and other misc things and actually picked up my car on Tuesday night. John is a no nonsense, no BS type of guy and tells it like it is. I give him 5 stars for his communication and customer service.
1 star deducted for whoever prepped the car. Interior was very clean but the black paint had many small scratch marks and swirl marks left over. I decided not to push the matter since it was close to closing and I will be getting it buffed out anyway by my own guy. All in all, a great buying experience and if I ever do decide to buy another Infiniti, I will be asking for John personally.

I brought my car in to have a warranty issue fixed. While I was there I asked for them to also do an oil change. My husband picked the car up. No mention that anything was wrong with the car. When I later on looked at the receipt they had stapled a recommendations page onto the receipt. It was stapled on four sides. The mechanic listed a bunch of things needed, including a filter and battery terminals. When I called to ask why they didn’t call me about all of this the persons response was ridiculous. He didn’t try and help. I told him I would take it to my local mechanic and he said ok. Terrible customer service. This is my 3^rd Infiniti, first with Massapequa and certainly my last. Nothing but problems with service departments. I’ll stick with my local mechanic who truly appreciates my business.

They are such great people there working hard to build confidence that you’ve purchased a car worthy of one’s values. The only person i do not care for s a guy named Pres, who seems to be in love with himself and is a wise-​guy with financing Otherwise, my experience with buying 3 cars over the last 12 years, from them has always been a great positive. I really enjoy talking to Randy, Herb and several other salespeople who have been there for many, many years.

I just bought my preowned 2012 G37x from Infiniti and also my 2011 Nissan Rogue. And all I could say was the service was absolutely amazing. The whole staff was amazing and very supportive of my situation. Don’t read the negative reviews. My family and I have been coming to this dealer for years and I mean YEARS and I can still say the service was excellent. They’ve been there for me through it all and made the process so easy and quick and help me out so much to get the car I wanted. And don’t listen to those reviews that they had to wait for hours for service… THERES ALWAYS SOMEONE THERE TO HELP!!! But over all, Amazing staff and I can not wait to get my sister in there to get her car as well! Take it from me, this place is the place to come to for a new and preowned car!!! All thumbs up!!! GREAT JOB GUYS!!!

Great place to buy a car. Always striving to make the customer’s experience pleasant and enjoyable. :)

Had the appointment at 10 AM got there at 9:30 AM was unable to see someone until 1 PM waste of my time!!!

My second leased car from these folks in two years and they are top-​notch and very professional as well… My salesman Herb was very pleasant and knew his cars and so was the finance guy Pres… both times I was treated with respect and there were NO surprises in the end.
I highly recommend this dealership!

I went in to buy a used G37 and was ready to purchase. Steve the sales person was very good and we settled on a price for the car. When I went in to see the finance person I was greeted by a sleazy guy in a hole in the wall office. There was a plate of disgusting smelling food on his desk. When he wrote up the finance deal he added $ 3000.00 to the price. I said «whoa» what is that for? He said in order to get the 0.9 promotional APR from Infiniti, you have to take the extended warranty. I said no way give me my deposit back. He immediately dropped the extended warranty to $ 1850.00 and said that’s my cost. I said «give me my deposit back I’m out of here». I got my deposit back and was literally chased out of the dealership by the Sales manager whom I told to get lost. They then proceeded to call us for days trying to gt us back into the dealership. Just so you know people, it is illegal in NY to base an APR on anything other than your credit rating. You cannot attach any other ‘deals” to the finance charge. Disgusting service, I couldn’t even get a glass of water there and I was there to spend 30K on a car. Go to Competition Infiniti in St. James. Excellent service there and no rip-​offs.

spoke with lamont in internet sales… i found a g37x online that looked nice and i was able to call up and speak with him and ask all the questions i had, and he was able to answer every single one… i came in later that week and ended up purchasing — he was very knowledgable and made sure everything with the car, from head to toe was perfect for me to make my purchase… turnover was quick and i was able to pick up my car the next day. staff was very courteous and accomodating in every way. 5 stars in my book and i will certainly be returning when my lease is up!

Infiniti is currently running a promotion on 2013 G37x coupes to make room for the new 2014 Q 60s. I had called four dealerships to see if they had any 2013 G37s in stock but was left disappointed. Finally, I called Infiniti of Massapequa and spoke Brandon who assured me they have two in stock and quoted me a price over the phone. I was planning on doing an early lease termination on my 2010 Nissan Altima in which Nissan Motor Acceptance Corporation (NMAC) was going to cover up to three months of my payments. Brandon had said he needed confirmation from NMAC and would call me back. Knowing I would eventually have to make my way to the dealership I drove the 45 minutes to Infiniti of Massapequa since I was still waiting to hear back. Upon my arrival I come to find that Brandon is no longer there and they do not have any of that car in stock. So, i politely asked the salesman on the phone, Randy, to contact him about the numbers he quoted me over the phone. For some reason Randy became a bit hostile and said he has no way of contacting Brandon. At that point I had asked to speak to a sales manager. I explained my dilemma and frustration to the manager who said they can still locate the vehicle and Randy can sit down with me and give me a quote. As soon as we sit down he starts to sell me on numbers way above the promotion and for a higher lease term (red flag right there). Then he asked what Brandon had quoted me and when I tell him he basically calls me a liar in not so many words and excuses himself to go speak to his manager. He returns saying his sales manager spoke to Brandon (but i thought there was no way of reaching him since they were so adamant about that before) and he definitely did not give me that quote. I asked Randy why would I drive almost an hour out of my way to waste my time and his and he became hostile once again. Now, having worked in the service industry in a management role, I can confidently say that this was the worst display of customer service I have ever experienced in any capacity. I understand they’re car salesmen and I shouldn’t be expecting much but it was so bad I wouldn’t even refer to it as customer service (I’d call it what it is — hostile customer relations). This experience makes me never want to even consider Nissan or Infiniti again. It’s left that much of a bad taste in my mouth.

I bought a 2010 g37x sport sedan with 35K miles from infiniti of massapequa on ⁷⁄₁₃. Their used car building is gross with massive leaks in the ceiling and filthy furniture (kind of embarrassing for a luxury car dealer) but i got a good deal and they had a large selection of vehicles. I did not feel the used car dept prepped the car properly leaving dangerously cupped dunlop sportmax tires on the front with little tread. This turned into a font end vibration problem that i had to take to their service dept. The detailing job was poor and i had to ask twice to vacuum and wax. They wrote a couple items down on a ‘we owe’ document and sent me off on my way.
Thank goodness for Frank N in service. He is the only reason I will be coming back to infiniti of massapequa. He went above and beyond to listen to the background and lack of support from the used car dept and helped close out all my open items. In two days my vehicle had 8 items (some of which take a decent amount of time to resolve) completed all done under the factory warranty. My car feels like it went through a complete transformation and really has that new feeling now.
Bottom line, Frank N really knows how to treat his customers and knows his way around the service business. After what I’ve seen from this dealership he should be running the whole service department.

The worst experience in my 25 years of leasing. Dan and Press’s performance in customer service and Honesty is a huge disappointment. I have received better service at a used car lot. BUYER BEWARE is all I can say!

First class service all the way from start to finish. Everyone goes out of their way to assist you, willing to negotiate on service charges and find ways to save you money. Very pleasant experience.