Sterling Optical

First off I’d like to say that we had NO issues with customer service here. All the people who worked here were friendly and helpful. But please beware of using any «deals» or Groupons at this establishment. I purchased a $ 35 Groupon that was to cover the cost of the exam as well as $ 200 towards the purchase of a complete set of glasses. In the past, the most we’ve payed at other companies was $ 150. Well, we walked out of there paying $ 240 out of pocket! And to top it off, my son is complaining that he can’t see as well as he could with his «old» glasses. I really felt the Groupon was a scam to get you in the door. As soon as we finished the exam they started showing him adult sized glasses, he’s 12, where the frames started at $ 250. They had a sale price listed on the frames as well as an MSRP and we were told that we had to pay the MSRP because we had the Groupon. Who pays MSRP!!! Some of the frames didn’t even have prices but, magically, they were all over $ 200. I had the feeling the whole time we were there, that they had the more «affordable» options locked away somewhere. Due to the fine print on the Groupon, we had to purchase a complete pair in order for the coupon to be valid so we ended up paying $ 240 dollars out of pocket PLUS the $ 200 voucher from the Groupon which made the final «cost» around $ 450!!! For a 12 year old! They weren’t any fancy name brand either. I truly felt taken advantage of and that they knew from the start the minimum they needed you to pay for glasses in order for this «deal» to work out for them! Lesson learned on our part…

everyone was great and more then helpful. Picked up new glasses and contacts after six years. This is why I always come here. Roman was awesome.

Great service from roman!

Had a great experience with the eye doctor Dr. gatanio and the salesman Solomon and his manager! Very friendly and they were very knowledgable and worked with my budget. Thank you all!

I went there with my gf because she uses contacts but needed new glasses as a reserve. She always buys name brand and tbh this place has a smaller inventory of high end glasses and mostly lower brand frames. We ended up getting tests done and a few other things. She ordered a prada glasses. It was quick and painless so that was good. I am fairly impatient so it was good that they sped things up. They told us glasses would be ready in about 7 days. They were ready in 3. We picked up the glasses a week later and we were given a non prada no name brand case. On top of all of that the cases were ripped and torn. I do not live that close to this mall. When we got home we noticed the case and were initially going to ignore it up it decided to call. When I called I SPECIFICALLY said eye glass case prada case. The employees said «we are very sorry we definitely have a case for you now». I had to go BACK to them and pick up the case. The case they had was a sunglasses case. It was very bad of them to make me travel all that way to pick up a sunglasses case. The glasses inside them were wiggling around since it was so big and the glasses soo small. After a few days the manager of the store called us and told us they were very sorry and had reserved us an eyeglass case. We had to go back a THIRD time and this time THEY GOT IT RIGHT! Third times the charm… So the good things going for this store is Price and Speed (no reservation on a Saturday in and out in under 30 min). Bad things… Pretty much everything else. They messed up three times and I had to pay the price of driving all the way there to pick up a case. I would recommend another branch or a different store… Which is unfortunate…

I received a call from Sterling Optical to rectify the situation. They received a new shipment of Prada glasses cases. I work in the city but I will definitely stop again over the weekend to pick up my glasses case. Thanks for the great customer service.

Purchased a few pairs of glasses here as gifts for family member, used their 35% off check in offer and received additional discounts on top of that and a free pair. Great place, nice atmosphere and pleasant to be in. The prices are not written in stone, so you can always get a good deal. The quality of the finished product is top notch. Been to a lot of places and this place by far the best. I go out of my way to go here. The doctor is phenomenal to top it all off. Superb!

Wow what a great service!
I walked in thinking that buying glasses would be another chore, but the staff at sterling optical made it fun and easy. I was being helped by Roma. He was really friendly and very helpful. I would definitely go back for my next pair of glasses.

Sterling Optical made the «impossible» possible for me. And I can tell you’re probably thinking… wow this girl is dramatic. Let me tell you, the struggle for getting a pair of prescription sunglasses has been quite a journey.
I have by far the worst eyesight out of all my friends, family colleagues… you name it. I haven’t met anyone who can beat that. (If you can, I would love to meet you and challenge you.) Most eyeglass places say that since mine eyesight is so poor, it’s difficult to even make sunglasses. Sterling was up to the challenge! I felt like every other place threw that idea out the window but the people here really sat down and discussed my options. This location is right smack in the middle of Sunrise (Westfield) mall, you can’t miss it.
I tried on a few frames (they had a nice selection) and decided on a lovely pair of mate Ray Bans. I was sold. If they don’t have the frame, they have booklets that you can look at and order from. Well, from living on this earth for 23 years and never owning a pair of sunglasses, I would have been sold either way. You gotta protect those eyes! The staff was super attentive and gave me a great deal. I was waiting a few weeks and never got a call so I was wondering what was the status. Wish he had called and let me know, but no biggie. The man working there said once he received them they weren’t «perfect» so he had them sent back to be fixed. How many people go out of their way like that? For free of charge he actually had them digitally polarized which (I know nothing about) but the quality was significantly better.
I LOVE LOVE LOVE my new sunglasses. I couldn’t be happier. They look beautiful. I have my ²⁰⁄₂₀ now but with style. Highly recommend this place if you’re experiencing the struggle like me.