Edible Arrangements

Two weeks ago we were to receive an arrangement. It was to be a surprise. So I did not know about it until the person who sent it asked if something was received. When told nothing was received we contacted this branch to discuss the matter. The original contact was Friday, June 10.
A woman answered the phone and the expression «couldn’t care less» absolutely fits the woman’s attitude. She then said that a delivery would be made on Saturday, June 11 between 12:30 and 4:30. About 4 pm a call was made to this location and a person who identified themselves as Sal the manager answered the call. During this conversation he could not find the order nor did he care. It must be a company policy of «could not care less», if that is then they really are doing a bang up job. Sal then yelled that there’s nothing in the system and nothing can be done. He offered to deliver something on the evening of Saturday, June 11. When told we would not be home he said there was nothing they could do. They are closed on Sunday. At which point we told Sal to cancel the order and refund the money to our friend.
In summary here are the problems:
1) Though they said they tried to call over the last two weeks, a message was never left. So did they call? I think not. A left message would be proof.
2) They never contacted the sender to tell them the delivery was not made. Again two weeks and nothing. Did they plan on never delivering and keeping the money? A question that should be addressed.
3) Customer service. A concept that seems to have been missed during training. Unless of course training means to yell at the customer.
After hanging up with Sal the manager a call was made to Edible Arrangements corporate office. An official complaint was filed. We are waiting to see what if anything corporate feels about one of their branches treating customers this way.

My son from Florida ordered an arrangement and I picked it up today for Mothers Day and it was perfect. My wife was overjoyed and the chocolate was awesome. The staff had the arrangement ready to be picked up at the designated time.

First let me say that I am ONLY giving one star because I had to have at least one to write a review. My family, friends and I, frequently order from edible arrangements (normally the Manalapan location which is excellent). I had to place an order for a funeral, the only thing right about the arrangement was that it was actually delivered. The fruit looked like it had been thrown together, tossed around with zero care. To top it off every name on the card was spelled incorrectly, A mistake that can be easily made especially when ordering over the phone. When I called to explain, and I am not normally a complainer, the woman LISA was extremely rude, loud and even began cursing at me. She hung up on me and when I called back immediately infuriated «supposedly» another woman picked up. It was Lisa, I wasn’t born yesterday. Anyway, I simply asked 10 times just give me the name of whom I am speaking to and connect me to your supervisor, again she began getting loud and belligerent telling me she won’t give any names and I should «let it go boo boo». Who even says that? I even took it as far as going into the Matawan location (which is the only reason I know her name is Lisa since she refused to tell me on the phone) I waited for 10 minutes… ringing the bell for someone to come to the front, knocking on the authorized personnel door also. When she finally came out and I asked her name I guess she realized it was me who had called she began to scream at me call me every name in the book and physically pushed me out of the store. I was Mortified to say the least, I was also with 4 small children all under 7. I have already put in a call to customer service, and they are now taking action. All and all, STAY AWAY. Never have a met such an unprofessional grown woman. Have fun on the unemployment line Lisa, next time you think about applying for a job, maybe think about anything NOT involving people. You horrid, horrid individual.

THIS REVIEW is for Matawan, New Jersey STORE — They are the worst!!! My arrangement came slimy and moldy PLEASE do not use this store services When I called them mentioning I did not want any compensation I just wanted them to know They were nasty and hung up on me… REALLY?! Hope you use another place NOT THIS ONE

Awful service… wish we had come on here before we ordered to see that this store and their staff were as unprofessional as they appeared today. Run terribly — she told us they had given our fruit to someone else– 85 dollars later and there was no fruit. disgusting will NEVER order from edible arrangements AGAIN.

Would give 0 stars if I could. The owner is very rude. Gives wrong orders then fights with customer. Avoid all all cost. Very rude staff. Always gives wrong orders use other edible arrangements which are fantastic compared to this crap.

WOW! Had such a bad experience just now with Edible Arrangements in Matawan. Left such a BAD taste in my mouth… Luckily I then got Samantha in the Manalapan store! What a DOLL!!! Due to her incredible attitude they kept a customer instead of losing one. I do not know how the Edible Arrangements store in Matawan even stays in business. NASTY is an understatement. The Manalapan Edible Arrangements are lucky to have you – Samantha. You were amazing, friendly and helpful. You made a yucky experience good. Kudos to you! My future business goes to the Manalapan store. Not surprised if the matawan one goes out of business.

I just ordered The mothers day bouquet and wow. My mom called me and said it wasn’t edible in any way (it was starting to rot). The service is horrible. They clearly knew they did a bad job because they just told me to come back with the product and they’ll issue me a refund. I better get my full refund or I’ll be so furious. I’ll edit later to inform if I did get my full refund or not.

late like always. 5pm still no order… what a joke … … fruit last time was old anyways i should have known better… ordered a week before valentines day and im two blocks away and thise dickwipes cant seem to get to my house on time… bewareee

When asked, the recipient of an expensive arrangement said «the fruit was old».