Hawkinson Kia

Unfortunately I am totally disappointed with this dealership. Granted, my husband and I had a few difficulties when purchasing a vehicle, but these guys ultimately gave us the run around for DAYS! No joke, an entire weekend wasted because WE DID NOT PURCHASE NOR WOULD WE EVER PURCHASE FROM HERE. The financing options were just awful and any wise person would not succumb to them. We walked away from the deal because I just felt inside how wrong it was. Purchasing a vehicle should not be as difficult as they made it. I have purchased 2 other new vehicles and the whole process went much smoother. After walking away from this dealership, we went to Ford, they gave us zero run around, 0% financing and just made it happen! I was so thankful and also irritated that Hawkinson kept making the process like they were doing us a favor when in actuality they were just trying to get us to sign for a crummy car and a crummy deal. These are the kind of guys that sadly give purchasing a car and car salesmen a bad rap. This dealership continued to call us — even before we had pulled out of the lot and continued to try to make the deal. They didn’t get the idea that it just was not going to happen. After all of this we received a ridiculous email of who I think is Hawkinson himself pretending to cry and asking why we did not purchase a vehicle from them. Clear and simple, they were offering horrible deals, and no way could I trust them. This dealership made it almost damn near impossible, where Ford took only a few hours and were as helpful as can be. How come Hawkinson dealership could only offer awful deals and barely get that to work but the other dealership was stellar and understood our exact situation and needs. I would really be cautious here. They make it way too hard at this location when ultimately it does not have to be. If anybody from the dealership reads this, I hope one day you do away with that horrible marketing of Hawkinson whining in the email when a person does not purchase a vehicle. That was disgusting and pitiful.

I was only in this place 4 – 5 hrs and I walked out with a brand new car!!! The sales associate whom helped me, Eugene, was awesome, friendly and was not rushing us to buy just anything!!! Thanks for a great car shopping experience!!!

I got a 2014 Kia Soul almost two years ago but I didn’t bye it from this dealership but this is the closest dealership to my house so I have been going here to get my oil changed. The first year and a half I had no problem but 6 months ago my passenger head light was go out and on but when I told them this they said it was just that I wasn’t clicking it over all the way. That night it happened again and trust me I was clicking it over all the way. I took it in again and had to stress to them for 15 min about how it really wasn’t working and it should be under warranty well they ended up fixing it and told me I need three different lights changed and it would be $ 30.00 a light I told them to wait. When I got my car back my latch that opens my gas the rubber cover over it was off. I was so upset you would think after giving this place my business for more than a year and a half and they can’t treat me and my car with respect. After all of that I went to auto zone in Richton Park and told them about my lights and they changed all three light for $ 12.00!

they don’t not honor their warranty 2yr/​24k People if your in the market for a new or used car DO NOT I REPEAT DO NOT GO TO #HAWKINSONKia of matteson my car has been to the shop numerous times for the same issue while it was under warranty now it out of warranty and the service manager playing stupid please share I’m contacting the #bbb

We had such a great experience buying our Kia Sportage here! We were only able to come close to closing due to our schedule, but Brandon had the two cars we were interested in ready to go! Brandon was very patient, knowledgable and not at all pushy like a lot of salespersons. We are so grateful that the sales staff was willing to stay so we could buy our car on the spot. Two weeks later, we are still absolutely thrilled with our car and the price we paid. Thanks for a fantastic experience buying an excellent car that we will use for many adventures to come!!!

Purchasing a new vehicle can be such a headache. the experience is more than amplified when purchasing a car for your mother, who wants the impossible for almost null. After considering LOTS of options, I decided to look at lease options and found myself wandering the lots of Hawkinson Kia.
My first interaction was with the sales manager Addison. I was really shocked at how patient, knowledgable, and honest he came across. Isn’t that the anti-​thesis of a sales manager?! I told him what I was looking for (the impossible of course) and he did his best to accommodate what I needed. Unfortunately, that day, I didn’t find anything that matched the price range and features. Addison assured me that I was always welcome to keep looking.
Within a 2 week time span, I received calls from him personally; it was pleasant and persistent selling, which I don’t mind and I also understand that it’s their job. Addison informed me about the types of vehicles and what I could afford within my price range. I was really appreciative of the level of concern. This ultimately brought me back into the dealership.
I found a really nice car that had EVERYTHING my mother could have possibly wanted, minus the heated leather seats. I got the vehicle at a 2 year lease, and $ 10 under her price range. I know $ 10 doesn’t sound like a lot, but it shows an honorable level of concern given to how sensitive price became with this deal.
All in all, an overall positive experience. I can say, the car shopping experience isn’t swift and fast. I wish it was like online shopping and I could use a coupon code, but no such thing. I can’t speak to really much else here at the dealership, but I’d definitely recommend the sales manager, Addison to anyone looking for a good experience.
Oh, he’s kinda cute to boot! :)

I was very disappointed with the way they treated me and the way they went about things to sell a car I will never recommend anyone to shop there I feel very hurt and uneasy about they way they treated me just to sell a car

Viente helped me out BIG TIME. All i had to do was tell him what I was looking for from style to price and he immediately pulled up an SUV that is exactly what I wanted. Not only was he quick in finding what I wanted, but after I signed all of the paperwork, he called me in a few days later to tell me he got me a significantly better interest rate that brought my car note down tremendously. I really like that even though I was long gone he still put his team to work to make sure I had the best deal he could find me.

Just an update, it was the owner that told me to get my junk car off of his lot. Not sure if it was Bob or Jim. But I did get a letter from Bob also asking why I left without making a deal on a car that did not exist. Based on the latest Unilocal review it looks like these guys run their business on bait and switch and then make excuses on bad reviews. Thanks Unilocal for making this medium available. Stay away from these guys.

I visited the Hawkinson Kia dealership and had a very pleasant experience with the sales people initially. They made me feel at easy and we finalized a deal for a Kia Sorento. Because I arrived with a rental car, the sales person drove me 5 miles to return the rental.
When I drove off, I just realized I was provided with only one key. I called the sales person directly, but he was suddenly a lot less ‘approachable’ as before the deal. He told me that they only had 1 key. And that was it.
When I got back home to lookup some info on their website (to write a review), I accidently came across the car I just bought and noted that the price advertised was USD 1,200 less then I paid for (!!) This spoiled my mood big time and I totally hated myself for not checking the internet when I was at the dealership.
When I studied the sales contract, I also noticed that I was charged an additional 299,= for a useless Vehicle Sentry Protection program.
I tried calling and emailing the sales people and their manager without any luck (of course). But I was made a promise that I will get a 2^nd key however. Pretty annoyed about this whole situation I drove around in the car with mixed feelings.
Then a letter of the owner (Mr Hawkinson) arrived. It was a courtesy letter thanking me very much for choosing Hawkinson etc etc. It said: «If I felt that I was not treated the way I thought I deserved to be threaten, I should contact him personally». The letter included his email and telephone number.
I wrote him an email with a description of my issues. Also pointing out that maybe it was my mistake not being that sharp and alert about these issues during the sales process. And that I was strongly depending on the professionalism and reliability of the sales persons.
Within half an hour Mr. Hawkinson himself was on the phone telling me that he will look into it an resolve these issue.
He kept his word! Within two weeks I received a check compensating the advertised price cancellation of the Vehicle Sentry Protection program and new calculation of the taxes. He could not have handled this in a better way. I am highly impressed with his involvement and his thoroughness.
I feel that this kind of service is only possible at a family business where the owner is that much attached to his company.
I would definitely recommend Hawkinson for buying a car and most likely will buy my next car there as well.
Lesson I learned; make a checklist and never buy a car alone so you can blame someone else for not checking thoroughly ;-)

Bought a used Rio from them. They said it went through a thorough inspection. Car turned out to be a nightmare. Constantly in the shop for electrical issues that started while my son was driving it back to school. $ 10,000 piece of junk.
Update: After several visits to a Kia Dealership, the electrical issues were finally fixed, battery had to be replaced, the auxiliary jack was broken and had to be replaced, the air conditioner filter was clogged, and several light bulbs were out and had to be replaced. Next time try actually inspecting the vehicle before selling it. What a joke. My suggestion is getting a third party mechanic to do the inspection.

Wow! This is not your typical dealership. We inquired online about the Kia Sportage, and before even meeting us, they sent us a personal video highlighting the features of the car. We walked into the dealership, were greeted by all, and dealt with Nick Renfroe. He was not pushy at all, and spent from 2pm in the afternoon until 6:30 at night with us without any other distractions. We test drove 5 cars and he was so patient with us while we made our decision. After getting our approval we sat with Rich in finance to finalize everything. Rich made sure we got the best percentage rate and went over all the details with us without leaving anything out. Everyone at this dealership is top notch and treats you like family. Bob the co-​owner is also fantastic. what other dealership can you find that the owner sits down and chats with you! We are SO excited about our 2013 Kia Sportage, and are 110% confident that our new baby will be the safest in this car. Do NOT consider any other dealership except Hawkinson!

Car dealers are worse than those kiosk cell phone people in the mall.
They really need to get the hint. Every time I pass one of those kiosks I either feel the urge to jog, bury my face in my shopping bag, or pretend to have tourettes. No– I don’t want to talk to you for a second. No– I already have a cell phone. NO– no one wants to buy a cell phone from a mall kiosk!
NO– no one wants the run around from pushy, desperate, shifty double-​dealers. The more you try to keep me there and «drive home a new car today!!», the more I want to fake a bathroom trip and run out the back door.
Just when I started thinking it might be easier to steal a car, I walked into Hawkinson Kia. When the first salesperson came up to my Step-​dad and I, we both tried to avoid her. The «we are just looking» angle didn’t work, but very shortly we realized this was a different atmosphere.
CJ was amazing! She was funny, honest, and answered all my questions. She showed me all of my options and not until I was completely sure I wanted to continue, did she call the finance guy over. I found out later the last two places I was at shot my info to so many banks it dropped my credit score.
After I sealed the deal on my new Hamster-​mobile, CJ walked me through all of the basics and even synced up my phone with the bluetooth.
Definitely going to be a lasting, stress-​free relationship with this dealership for 100,000 miles to come!