Christian Family Automotive

This place is amazing! I love that «Christian» isn’t a family name, but a way of life and the backbone of this business! We had to get some repairs done to our car. The shop called and let me know that there were additional repairs that needed to be done and would cost more. We weren’t able to afford it at the time… So they put our car back together and didn’t charge us a nickel! We waited a couple of months and took out car back in and the work was done quickly with very friendly service from start to finish. I highly recommend this place!

Love, love the customer service, but the up charges on parts just makes this place way too expensive for me. I prefer places that sell parts at or near cost. One example, they wanted to replace one radiator hose on my domestic truck and the price of the part was $ 72.99. I was able to get the part on Amazon for $ 22 and put it in myself to also save the $ 100 in labor.
If you have a recommendation for another mechanic, please let me know. Thanks!

Great service and very trustworthy. They do great service on my vehicles and other than the routine maintenance they have not had an issue!

My husband and I got a coupon for this place in the mail when we lived in Matthews and decided to try it out. With so many shady mechanics out there, we figured a place that’s labeled «Christian» might be worth a go. We’ve been customers for over 2 years now and as long as they’re open, I’ll be a customer for life. We even moved 30 minutes away from our former home in Matthews, but I’m willing to make the drive whenever I need my car serviced.
Every time they do an oil change, they make a point to inspect my car and let me know if anything else needs to be worked on. But I never feel pressured or conned like I do when I take my car to a big dealership. The service staff at Christian Family Auto is friendly and genuine. I never feel like they’re lying to me or saying whatever they need to to get me to spend more money. As a matter of fact, they’ve helped me split up services across several oil changes so I don’t have to dish out too much cash all at once. Whenever they tell me something needs to be done, it’s never too urgent. They just let me know that I might want to get it done at my next oil change, and if it’s not life-​threatening to the car or the driver, they’re straight up honest with you about it.
They recently put two new tires on my car and will change the other two at my next oil change. I always feel confident that my car is in good hands when I go there, and with them as my regular mechanics, I’m sure my car will last at least another 100,000 miles.
Last Christmas, we received a coupon for ourselves and several for friends and family members. I was happy to give them out to family, and my mom has become a customer as well. I also like the fact that I can read the Bible while I’m waiting to have my car serviced. They have several on the table in the waiting room. :)

Found this place through Unilocal,and the 5-​star reviews are right on the money. Took my car in for an oil change, and needed to check out a brake noise, as well as get a recommendation on whether or not I needed two new tires (I suspected I did). Sure enough, my tires were WAY past their lifespan, so they needed to be replaced, but after inspecting the brakes, told me that the noise was the result of a little rusting, but it wasn’t anything that jeopardized the car’s safety, and the brakes were fine for a while longer. They did find a list of other minor repairs the car needed, but since money’s tight, we held onto those for a future visit, and just went with the new tires and the oil change for now.
I never once felt pressured into any additional purchases, and really appreciated them not trying to sell me new brakes that I didn’t need. The visit took a little long, at about 3.5 hours, but thankfully their waiting area is very comfortable, with free coffee for the grownups and coloring books and puzzles for the kids (I had two small children with me). Even the bathroom was spotless, with complimentary mints and toiletries, and the people behind the counter were super friendly to both me and my kids. You can tell they go the extra mile to make the place feel clean and comfortable, and that’s really appreciated, given how grungy so many automotive waiting rooms tend to be.

I have never felt more at ease or comfortable in an auto repair shop! From their comfy couches, free coffee and candy and friendly service, you’ll feel right at home!

As Im sure most of us are, I hate going to mechanics. I basically already know Im gonna get screwed and told I have 20 things wrong with my car when all I need is to change my wiper blades. This place may have changed my mind. I went in for an oil change and air filter change. They actually looked over the entire car and said I didnt need an air filter change which saved me a few bucks there. They did recommend I flush out some of the transmission oil and replace it with new oil because it was extremely black. I was fine with that because even though I know nothing about cars, I know enough to take care of anything transmission related. Be ready to spend a good amount of time waiting for your car but thats only because they really look everything over and test drive the car a few times to make sure everything is good to go. Reasonable price and great explanation with anything that they found with the car.

I was skeptical at first, but after reading so many great reviews and a couple of referrals from a few friends I decided to give CFA a try. I wish the diagnostics fee would go towards the cost of the repair, but regardless i am very happy with the service i received. Rob was great and very honest, even took video of some additional issues just in case i wanted to see. It’s really great to have them so close and know that your vehicle is in great hands. I was also there because i needed a state inspection and needed it quick. Rob diagnosed it and due to their testing were able to pinpoint it the first time around.

My son’s 2004 Mazda3 failed its yearly state inspection. I was advised to take the car to Christian Family Automotive. I walked in with out an appointment and Robert answered all my questions and took the car in right away and quickly diagnosed the problem. Robert fixed the car quickly and was back on the road and passed inspection. I plan on taking both my cars for all future maintenance to Christian Family Automotive. I highly recommend them.

This is another place I tried based on a recommendation by Seth A. (I also had a family member who called CFA for an estimate and was pleasantly surprised at the good information she was given.)
I had an appointment last week for an oil change and other basic maintenance items as indicated by my car’s maintenance minder.
Wonderful service from the first phone call. They were very accommodating of my schedule, fitting me in for a same-​day appointment.
My daughter and I sat on the couch in the waiting area. We both dozed a little, not because the appointment was long, just because we were both tired and the couch was very comfortable.
Thankfully they kept me aware of the necessary additional work needed on my car: a new engine air filter.
My car had been driving okay but I had noticed hesitation when resuming driving after stopping for a red light or stop sign.
Could it have been that FILTHY engine air filter? Probably. Because my car is now driving smoothly, like it did when I first got it.
Thanks Christian Family Auto. My previous service provider (the dealership) should have checked that filter 18,000 miles ago.
Next visit, I’ll need my transmission fluid exchanged. It could have been done at this service but they didn’t have the very specific fluid needed for my car, which was to be expected as my appointment was last minute.
It wasn’t urgent and I can have this done soon.
Overall, my service experience at Christian Family Auto was a good one.
Extra bonus points for a CLEAN bathroom.

A faith-​based automotive service center sounds like a gimmick to win trust, right? Not the case at all. I took my Honda Accord to Christian Family Automotive after growing tired of incessant hawking of needless services at Crown Honda. I got an affordable oil change and some honest advice about car care, which is all I wanted in the first place.
The old change (synthetic blend) is $ 24.99 and I was in and out in about 30 minutes on a Monday morning. Robert, the owner, gave me some good advice on how to «stagger» the needed repairs on a car with 60,000 miles so that I don’t sink several hundred $$$ at one time. He also explained succintly and without jargon what maintenance repairs are needed and which ones can be delayed. I wish more car service centers would try this approach. I look forward to (well, almost) getting the transmission fluid flushed on my next visit.