First Charlotte Physicians-Matthews

I absolutely love these doctors! I see Dr. Andreassi and she is amazing. If it wasn’t for her, I would have never discovered that I have the illness I have. After going to the ED and being miss diagnosed she continously did test after test to find out what the issue was. These doctors also take the time to really listen to you and your concerns. They don’t just come in and spend 15 minutes and move on, they spend whatever time you need. I would definitely recommend this doctors office to my friends.

I scheduled an appointment for a yearly physical, about three weeks prior to today. The appointment was scheduled for 9 am. I arrived two minutes late, checked in and sat down. (I already felt badly enough about this, I get severe anxiety about doctor’s appointments, more so about being late).
I then waited a full forty minutes, before I was called back to the front desk and informed that, because I had not arrived at 8:30 for my 9 am appointment, they would not be able to see me today. My anxiety was wreaking havoc, so sitting there waiting that forty five minutes was hell. If I had been told immediately, I would consider going again, but they let me sit for nearly an hour. If I had been informed at any point when I made the appointment that I needed to be there at 830 am, I would consider going again.
Don’t go here if you want a primary care group that has any respect for your time at all. (And yes, I realize two minutes late isn’t ideal, I prefer to arrive ten minutes early for appointments, but with two small children I am not always in control of that, but that’s no reason to then let someone sit for nearly an hour). Horrible, horrible experience.

I have been a patient of Dr. Musa for over 20 years. No more. This place has went down hill for the last several years. They continually bill wrong and now they continually reschedule my annual physical. So far they have rescheduled me 5 times this year. Do you think anyone could pick up a phone and call to explain why. No, all they do is reschedule you and then you get an email saying if you do not like it, call them. Also, I continually tell them I want an early morning appointment so what do they do. They schedule me of a 1 or 2 pm appointment. I assure you, they do not care about the patient. Very unprofessional. There are too many good doctors out there to waste your time here.