SecureTurf – Charlotte Landscaping Experts

I’m surprised everyone speaks so highly of their service because our experience thus far does not support it at all. My husband coordinated a visit from one of their reps to provide an estimate for aeration. After receiving the estimate, we decided to proceed with the aeration and added on an annual treatment package. Our aeration was scheduled for just over two weeks out and we were provided with a packet explaining the steps we would need to take in order to prepare our lawn.
The day of our treatment comes, we’ve done all of our «homework,» gotten other arrangements for our dogs, and we leave for work assuming they will complete the work for which they already have our credit card number. Well imagine our surprise when we arrive home at the end of the day to find out they had not shown up, nor did they call, email, mail, send any notification in any way. Nothing. Fortunately we had arrived home before 5pm and were able to get someone on the phone to explain that we had been rescheduled due to all of the rain we’ve experienced. We get it. It’s rained excessively. But no one could be bothered to notify us? The rain hasn’t been an issue for four days now. Surely they knew they weren’t going to make it to our home.
Not only did they not tell us they weren’t coming, they didn’t tell us for when we were rescheduled! All of their paperwork states that they REQUIRE notice and they if they arrive and we haven’t done our homework that WE get charged a $ 25 visit fee, but they don’t even tell clients when they decide not to complete the services as promised??? Had they needed to reschedule us, no problem. We could have reworked our schedules. But to not even be informed beforehand (not even afterward since we had to track them down)? That’s just poor business.

UPDATE: After this post the president of the company reached out to me to apologize and explained the situation. He explained there were a series of items that were documented on my account incorrectly which led to the mis-​communication. I’ve updated the rating from 1 star to 3 stars on the basis that I appreciate the follow-​up and cannot provide comment on their actual product.
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NOTE: I did not receive any services from Secure Turf and cannot speak to their actual output. But, I set up an account with them and a consultation. The goal was to use SecureTurf to give my friend a lawn «make-​over». What I got out of the experience was this:
1. Unresponsive until it’s convenient for them.
2. Does not return voicemails.
3. Does not follow simple account instructions (unable to differentiate between a service contact person vs a billing contact person)
4. THE IMPORTANT ONE — Their quote was 5Xs more expensive than another vendor. ($ 125/​hour to lay pine needles seems a bit excessive)
Thanks, SecureTurf, for giving me valueable insight into the lawn-​care industry.

We are on their annual service plan and it couldn’t be easier. They let us know when its time for them to come out and do what they need to do to the lawn and after their visit they leave us a detailed «report card» on what is going on with our lawn and helpful tips and reminders. I also enjoy receiving their email updates letting us know when it is time to do additional things like trimming our shrubs, plant certain plants and when to water and when not to. They explain what we need to do if we want to do it ourselves or they offer the services as well but with a no pressure attitude which I love. I know I can go to my account person David Underwood and get expert advice on what plants to plant, what to do with my yard, design inspirations etc… I am looking forward to developing my vision of outdoor living with Secure Turf.

Please let me start by saying that I have been with SecureTurf for more than 3 years. I have had some ups in my lawn due to weather and downs due to other factors. Along the way, SecureTurf has helped me understand that lawn care is not easy. I am new to Unilocal and am very interested in writing reviews for companies I believe in. I was very surprised when I got to SecureTurf’s page and found a «not so favorable» review. It motivated me to call the company directly and find out more. After speaking with a rep from secureturf, I quickly learned that unfavorable reviews are apart of todays society and stories always have two sides. One thing SecureTurf has taught me is that lawn care is about consistency, and if you want results you must stay with a program. If you are interested in SecureTurf, please call them directly, they are knowledgeable and understand that customer service is the biggest part of their business. How do I know? When I started with SecureTurf 3 years ago my lawn was a mess. I had another company treat my lawn and it didn’t work. SecureTurf came in and did their version of the treatment and found that there was something in the soil. Since they charged me for a treatment that didn’t work, they fixed the soil problem for free. They didn’t have too, but they did. Call SecureTurf if you are truly interested in a lawn care partner.

We have used this company for a couple of years. They rescheduled multiple times due to all the rain we have had locally this summer and we rolled with it. We called because of a weed issue and they came out and treated but it killed our grass in front and back. We called them to report this and they came out and said they would fix it and we were thrilled with the wonderful customer service, great right? Wrong, they later emailed us telling us it was basically all our fault because we were not consistent with our treatments and that they would only fix it if we purchased additional add on treatments and didn’t miss one treatment for the next year or they would come back and make us pay for what it cost them to fix our lawn from their error.

I have used these folks for three years now. I added another of our properties this year. They make my lawn green and thick with grass.
This is something that my brown thumb has never accomplished on my own. A little pricey but well worth the cost.