I had a first visit with Dr. Michael Sicard last week at the Matthews, NC office. I got registered quickly and efficiently upon arrival and after I got my co-pay paid, the secretary came and told me he was ‘still in surgery’ at the hospital across the street(Presby Matthews). I got to choose to wait, reschedule, or see the Nurse Practitoner and I chose to wait to see him as I have a long history and chronic allergy/sinus/teeth problems. In less than 5 mins a ‘tech’ person, I guess a MOA, came and got me to ‘get things started to see the RNNP. I have to admit I was wondering IF I should get up and leave and reschedule, as in the past I find relaying information, via the EMR and now a MOA, PLUS another person, often leaves MUCH to be desired.(my own PCP is at the same hospital and the problems with the EMRs there are never ending). I stayed, reluctantly at first. When the RNNP came in I felt that she actually listened to what I was telling her, and without having to consult the Doctor, she put in my order for a CT scan of my sinuses! My whole trust level changed from here on! I waited maybe 10 minutes for the scan and by the time it was finished, Dr. Sicard was ready to see me and WITHTHECTSCAN on the monitor in the room to go over WITHME(I am a retired ERRN, so that is something I hoped would be done). All good news from Dr. Sicard! I was out and in my car in less than one hour, total… shock and awe! I chose Dr. Sicard when a MD in the same practice had retired. I looked on YouTube to see IF by any chance, there was anything about him there and sure-as– sunshine there he was! It was a short, to the point, interview with him speaking on WHY he had chosen to do EENT as his specialty and a bit about himself. I was SOLD on using him from there, for my own reasons, mostly medical. He’s been a MD for a while and that is important to me. He is personable, VERY important to me, too. I am my own advocate and in Medicine today you MUST be that and more! He had a strong, non-sweaty handshake(as do I) and it may not mean a thing in 2015, but it is a good way for me to get an ‘energy feel’ for another person(I do Reiki some now). By the looks of my CT he told me the BEST news that I could hear for his specialty. My main issues now are allergic, so now I will proceed seeking a good Allergist MD. The only slight difficulty I had was locating the office, even using Google Maps. It is ‘behind’ a main brown brick office AT the address listed… WAAAY at the end of the parking lot in a fairly new, BIG while office building. It only required a call to the office and being redirected by the girl on the phone, and in no way reflects on my visit to see Dr. Sicard. I absolutely would return to see him again and if you, too, need an EENT specialty MD I’d say you would be in great hands using him!