Subway

I recently visited this location and had a bad customer service experience. Then I received a call from the manager, Amanda, she was very nice and apologized for what had happened. Even though her service and attitude were top notch I just can’t give subway 5 stars.

This is a Subway. You should know what to expect. With that in mind, this is a good Subway location. It’s a part of the nice Matthews Station area, so it can be a stopping point on your way to grab a drink at one of the fine establishments a few doors down. The employees here are very friendly, and I have never received anything but great service. The food itself is hit-​or-​miss, but that’s Subway in a nutshell, isn’t it?

I visited this place twice recently. The place was clean enough. Service was good. No reason to complain. I will definitely visit here often.

My fiancé & I were looking for something quick to eat & Subway sounded good. I looked it up & my GPS sent us here. After passing the turn, we asked a lady walking to her car where the Subway was & she told us it was just the next street over but warned that it was «not a good one» & «it’s really bad». We thanked her but after discussing it, we decided she probably had a bad experience.
We were wrong.
Upon walking up we noticed one worker walking out the front door with the trash. Inside there was one other girl standing around at the counter. While making our subs she had to stop NUMEROUS times to go to the back to get toppings that had run out. She had to get more steak, cheese, lettuce, mayo, salt and pepper!!! This was around 6pm.
The other girl, that was taking trash out, peeked around the corner from the back while putting new trash bags in a can. She didn’t offer to help or think to begin restocking the table. We didn’t see her again.
It took WAY to long for her to make our subs bc of being unprepared.

You can often see the workers outside smoking and BS’n with friends who visit them. Totally unprofessional, no smiles, won’t be back

Normally I am all about small business, «mom & pop» restaurants any day, but it is good to have a Subway, especially in downtown Matthews. Something about being able to get in and out pretty quickly and know that you are getting a consistent product in the form of a sandwich and your choice of toppings…
This location is one of the many eating choices you have in the Matthews area near Town Hall/​Library. The parking can be an issue depending on what time of day you are here especially with the diagonal parking spaces and traffic flow.
Decent size dining room and patio and the sandwich artists are nice and courteous (as per their training I’m sure). Since the Subway occupies the end of the building row, it makes for an interesting layout (unlike the usual, strip mall longways set up).

The one star is only because I had to give it at least one in order to rate it at all.
On a recent Monday, I popped in.
Atrocious is all I can say. Maybe they were just having an off day. I dunno.
There were two young guys sitting out front smoking, along with a female store employee.
The glass front door was covered in smudges. As was the glass that lets one view the fixings.
The counter where the food was prepared was dirty.
The soda fountain area was dirty as well. Stains all about… The tables and chairs in the place were all disarranged. And the ones I looked at appeared dirty.
The young man making the food did not wash his hands before helping a customer and he didn’t change his gloves. Then I saw him wipe his nose on his arm.
The female store employee came inside and went to the back. She appeared at the counter less than a minute later, pulling on gloves. Surely she had no time to wash her hands.
One of the young men she had sat outside with came in about shortly after and proceeded to place his order. She began preparing his sub. I think at that point they became aware I was watching them because they stopped talking and she stopped making his sub.
I needed to use the restroom but dared not. I was afraid it would be filthiest of all.