Pour & Pedal

I had a reservation for Pour and Pedal on 9÷20÷15. I badly sprained my ankle the day before. I have medical documentation to prove it. I tried to reschedule and they said they were booked. They sent me an email saying my only option was to find someone to take my place. There was no one to take my place the day before I had to be there. To be honest I shouldn’t have to send someone else with my friend. This was our 40^th birthday trip together. I understand no refunds, but I can’t understand why they won’t let me just reschedule for next season. It wasn’t a random cancelation. I medically could not pedal a bike.
UPDATE: they will let me reschedule for a $ 50 fee. Still not thrilled, but it was a Groupon so they need to charge a reactivation fee. I guess it’s better than losing my full $ 179.

I am very disappointed with the customer service I have received from Pour & Pedal. My schedule changed so I wanted to change the date of tour. I called several times so that I could speak with a human, but the phone just rang and rang. I resorted to filling out the form on their website, and someone got back to me within the hour. However, I received a ridiculous note back…
«If you’d like to switch your date you can view our full season calendar for all of our locations on our website. Any weekend date not listed simply means it’s sold out. We would need to process the change prior to your scheduled tour date and apply a $ 25/​person change fee to complete the change.»
Can’t accommodate 2 more bikes? $ 25 a person to change a reservation? At $ 125 a person you’d think they would be a bit more customer friendly…

Ok so the tour guides were awesome, great personalities and made the trip fun. The tour itself was ehh, I was expecting a more leisurely tour through the town, stopping at a fruit stand or what have you. I know it says on the itinerary «if its in season» I figured mid June is in season. We got back to duck walk and finished about an hour early. I’m not sure it was worth the amount of money we paid.

Melanie, Alyssa and Dan were great guides! We had so much fun on the hamptons wine tour and would highly recommend it to friends. Very well run, great staff. 6 stars!

Went with my wife and had a great time with Jess and Dan as our guides, they did a great job. Everyone in our group was a lot of fun. Special thanks to our Connecticut birthday party. You guys were great.
It’s about a 12 mile ride. We stopped at 3 wineries. Our guides gave us nice pours, plenty of wine flowing. Glad to report we received no BWIs.
If you are looking for a memorable wine tasting experience, and can ride a bike, you can’t go wrong.

Great experience. Very well run operation with great personalities. Our tour was tailored nicely to our large group and everyone had a great time. I highly recommend this bike tour to anyone who enjoys wine and an active lifestyle. The biking is accessible for anyone who can pedal. Definitely check it out!

It’s been far too many years since I was a BMX’er but I’m still a serious drinker so when the opportunity presented itself to «Pour & Pedal» (as an anniversary gift) I dusted off the sore joints and headed up to Long Island.
Two really cool, energetic and informative hosts/​guides take you on a 12-​mile hike through North Fork (which itself is beautiful) and you make two stops at vineyards to test, taste and learn all about vino.
The five hours went pretty quickly and we were blessed with both perfect weather and other couples that were a lot of fun which added to the adventure. Lunch (which was excellent) and some personalized take-​home trinkets also added to a memorable day.
Are the wines themselves a touch too steep and the reds just not up to snuff? Hey — it just ain’t that big a deal.
Definitely recommended.