Comfort Suites

The Comfort Suites in Mattoon has undergone a complete renovation and it is very nice. The updated rooms are spacious and clean. We stay here about once a year while in town for a family reunion and have always been very pleased with the rooms and customer service.

Customer service at this location is top notch. Had an issue with our room and the front desk took care of it immediately and moved us to another room. There was nothing wrong with the first room. It had only 1 TV and you can get a room with 2 TVs and a dividing wall for the price and my family wanted this room.
This hotel is very clean. The pool and hot tub areas were clean and clear. I thought she said this was a new hotel — only a year old. I may have misunderstood but it was clean and nice. The hot breakfast bar was decent too. First day they had biscuits, eggs and sausage. The second day it was bacon, scrambled eggs and biscuits. They also had waffles, bagels, English muffins, pastries, hard boiled eggs, cereals, oatmeal, yogurt, fruit, etc. The milk was really cold which is a major plus in my book. I would recommend staying here.

We have stated in this hotel while my daughter was going to EIU many times. It was always a pleasure and pleasant. Unfortunately, in the three years since my daughter’s graduation, our current stay was very disappointing. We had planned to use the pool, hot tub, and workout room but their condition was terrible. The water looked dirty in both the pool and tub and smelled bad. The workout room was dirty. The hallway rugs appeared dirty and they too had a smell about them. While there were signs of work being done, we saw no work being done. Upon arrival the desk clerk was not pleasant and upon leaving no one was at the desk or appeared to be in the room off to the side because we called several time to get someone’s attention and no one came. Lastly, while the room appeared to be clean and made, the bedding appeared different, not crisp or inviting. Since our EIU experience will begin again, we will be looking for hotels but we will not be looking at the Comfort Suites. I am sadly disappointed.
I received an apology letter from the hotel but feel that this needs to be shared. I don’t believe an apology cuts it. Poor managing and poor conditions. No future discount offered or any other type settlement.