DiBella’s Subs

Walked in at noon for lunch, no line… great. Waited for about 5 minutes with none of the 5 people ‘working’ behind the counter acknowledging me or the two people I was with. Asked if they were open… no response. Waited for another 3 minutes… nothing. Went down the street to potbelly instead.

DiBella’s has been one of my favorite sub shops for many years but this location disappoints be time and time again. I attempt to give simple instruction of my order and only 1 out of the past 6 times have they gotten it right. I have been served cold buffalo chicken subs, which is supposed to be a hot sub, on multiple occasions and returned the order until they got it right (sometimes twice in one visit).
Today I ordered a large buffalo chicken sub with extra buffalo sauce and cut into thirds. When I receive it, the chicken is ice cold, the sub is cut in half (in my opinion the halves of a large sub tend to fall apart, so I order thirds), and there was so little buffalo sauce that I could hardly taste it. I even repeated myself at the end of the order just to make sure it was heard. I am very patient with the employees, but my patience is wearing thin with their carelessness.
I don’t think what I ask is difficult. These employees seem to be very unskilled incapable of simple instruction. Although I enjoy the DiBella’s food chain and it is convenient for my lunch break to go to this location, I don’t think I will be eating here anymore.

This review is solely for the food as I have only eaten the food take out. I have never dined in.
Now that that is out of the way: This is one delicious sub! I am a traditionalist when it comes to my subs and I like that these subs are pretty basic. Nicely cut tasty deli meat, delicious cheese, and fresh bread. There are a variety of toppings that you can include and you will end up with one delightful sub!
I also have to mention the pasta salad. I normally don’t get too excited about pasta salad but Dibella’s is something special. The Italian dressing that they use in it is just perfect and the olive and pasta combiniation is really great.
Dibella’s has been very consistent each time I’ve gotten the pleasure of tasting it and I would definitely recommend their food!

I liked the cheesesteak sub quite a bit. The wait seemed longer than I expected, but it was worth it.
The sides and pickle were good too.
I would come back.

Went there for lunch today with colleagues; and had the «Old Fashioned» sandwich, grilled, on sesame bread. Also tried their potato salad and it was delicious. The sandwich itself was also excellent. Really fresh and flavorful; and I agree with another reviewer who said that the «medium» size is really like a foot long! I could have gotten the small if I’d known; but lesson learned for next time! We were there around 11:45 and it was starting to get busy. The service was fast and friendly; and the manager was zipping around the dining area ensuring everyone was taken care of. I will def. be going back for more!

Bread was old and hard service was terrible. Order was screwed up. I like dibellas but the Mayfield location sucks. Go to Solon if you want a good dibellas sub

Cashier asked me to sit after taking my credit card and told he will give my order on desk… Was waiting for 15 minutes for sub and then he said they are still making. But other people who came after me were being served. … Chicken was ok nothing special but bread… Oh man it was like 2 day old… This was second time I came here and last… Done trying… 10 bucks for med chicken and small drink…

I called in and placed my order before I went there, so I thought I didn’t have to wait. But I was wrong. As I walked in, I saw a few people on the line, and no one was helping them. Since I had placed my order already, I went straight to the pick up location. After waiting for 5 – 10 minutes, someone showed up and took care of my order. One other thing, I was on my working clothes, so because of the nature of my job, it doesn’t look like your tidiest cloth. The person who took care of my order was looking at me like I was the nastiest person in the world. One advice to that person would be that «you should never judge a person just by looking at their clothes».
Overall, It was a horrible experience, not planning to go back there.

Stopped in for the first time tonight at the end of a long day. I really wanted to like DiBella’s more, especially since they’re close to me and they’re a local place. I ordered the meatball sub and it wasn’t the best I’ve had or the worst I’ve had. The meatballs were hot, which is good, but I got almost no sauce. Whatever sauce was there, I couldn’t taste. The bread was good, enjoyed the cheese selection choices. Quite frankly, I enjoy they fact that they offer 3 sizes, but I shouldn’t have to ask what the difference size wise was a small, medium or large. Just my thoughts, take it as your will

I think that it’s difficult to be a successful sandwich shop unless you have something different to offer. What I like about DiBella’s is that they have quite the variety of meats and breads, and I love their famous oil dressing. It’s full of herbs! I usually get the Dagwood with roast beef instead of ham, hot and on whole grain bread. They have excellent hot peppers, and I always ask for extra… It can never be too hot!
A small sandwich is enough for me, and I can eat. A medium is close to being a footlong! I wish that they would spread the meat a little better. One bite will be just vegetables, another just turkey, another just corned beef, etc… I ordered this sandwich to enjoy it all together…
Their pasta salad side is OK, they drown it in too much dressing. I do love their huge pickles here!
Overall, I would choose DiBella’s over Subway ANY DAY!

I prefer local restaurants, but as fast food chains go, this is not bad. Same idea as Subway (custom subs to order, no table service) but more food for the money. A «medium» is about the same size (a little shorter but wider) as a foot-​long from Subway, has better quality bread, and costs less. Similar vegetable options, more cheese options, and a large dining room with real booths/​better atmosphere to sit in (I’d never «eat in» at a Subway if I could help it). They’re about as fast as Subway for cold subs (I can’t judge the hot ones). The ingredients are not on view: they ask you verbally whether you want each one. This system seems to work OK, except you can’t visually verify that they’ve got it right until you eat it. They don’t have full table service but they do bring your sub out to you (by number tag) if it needs to be cooked.
For vegetarians, always go for the Cold option. Hot means they grill the vegetables on the nasty Communal Slab of Melted Animals. (I’d also ask them not to slice the sandwich at the end, for the same reason: Communal Knife of Animal Tissue.) The veggie sub does have cheese (if you want it) but there’s also a cheese sub – which I’ll avoid in future: it has about eighty pounds of cheese on it! I find it hard to give up cheese 100% and go vegan, but that much cheese overload might just have pushed me over the edge!
Minus one star because they use too little sauce (kind of flavorless as a result), and because they don’t have a veg patty like Subway (and if they did, it would go on the communal grill), and because there have been ingredient mix-​ups; but they were nice about it and offered a free sub coupon.
Minus another star because my last veggie sub had a big chunk of tangy pink Mystery Gristle! Hwthleaughhh! Ingredient mix-​ups can happen any place, so the real reason I hold it against the place: you can’t see the food prep area behind the big counter. That means they have less incentive to keep things tidy, and you don’t get to see what ‘s going in your sandwich. (Compare Subway: all behind glass, so you can actually SEE if there’s a hunk of Free Range Cat or whatever among the lettuce, and tell them to take it off.)

Delicious subs. The staff is kind of new, so they are getting used to where things are, but the service was good.
Got a small sub, and it lasted me all day

Went in there on a Sunday late afternoon when only 4 people were in the place and 3 people behind the bar. Had to wait a long time before anyone took my order. Told the guy the 2 sandwiches I was ordering, but he said to just focus on the one, so I did. However, the one sandwich had grilled chicken on it, so when he heard I wanted the grilled chicken, why not tell the grill guy, but he didn’t. He then proceeded to take a very long time to make the first sandwich, asking me to repeat much of the ingredients… oil or mayo, which kind of cheese did u want, did you say lettuce and tomato… uggh. How could such a young kid have such poor short term memory and if they do, why not write it down??? How complicated can it be, u have a paper with check boxes to check off the type of bread, type of cheese, type of oil??? Then I have to wait for the raw chicken to be cooked on the grill after the first sandwich took about 15 minutes to make — not a particulary efficient system. My husband actually came in wanting to know what was taking so long and I told him they were still grilling the chicken. Then once again, he took a very long time to make the second sandwich. I had asked for extra lettuce and sesame bread and as it turns out it was made with plain bread and did not have extra lettuce on it… grrrr (but had it to-​go, so didn’t notice until after we got home). And even after all this, if the sandwich was good I would’ve given the place 3 stars except I had asked how hot the hot peppers were and he simply said «they are sweet peppers dipped in a hot sauce», so I said to «put on a few hot peppers.» As it turned out, my husband, who loves spicy food, was blown away at the amount of peppers on the sandwich and how extremely hot they were. He said it totally overpowered the sandwich and you could taste nothing else by the heat, even after he removed most of them, as there were little pieces remaining. And apparently this guy thought «a few» translated into a handful, especially if the sandwich maker knew (as he should have) how extremely hot the peppers were, why would he put so many on. I put one pepper in my sandwich and it burned the corners of my mouth… those kinds of peppers do not belong on a sandwich. If the sandwich maker was any good, or at least properly trained, he would’ve told me how hot they were and recommended the peppers be put on the side. It’s too bad as the bread was MUCH better than the ones at subway and the cheese and meats seemed to be of a high quality, but after such poor service and those screaming hot peppers ruined the meal, we won’t be going back.
Too bad, I was hoping for a good sandwich shop, but just another lousy chain restaurant.

It’s no secret that I dig DiBella’s. All of their subs are tasty. The only backwards thing is there is no order tracking… you tell the dude behind the counter what you want and presto… the lady at the end of the counter where you pay for your sub asks you what you ordered. Huh? If you aren’t smart enough to devise an electronic order tracking system, I’ll tell you I ordered a kid’s sub every time. Kidding… but seriously, get with the digital era. Even the clowns at McDonald’s know what I ordered. «Old fashioned» shouldn’t mean «antiquated» when it comes to food ordering! And I just noticed that Potbelly is going in a few doors down… that will give DiBella’s some competition for sure. Potbelly prices are better.

We tried this newly opened sub shop today, and wow! I had an excellent meatball sub — put Subway to shame — and Jen had the Godfather, which was tasty and very generous with the meat. We both got medium subs and had leftovers. Highly recommended! Oh, and great, homemade-​like cookies to boot.