SWAT Environmental

My company has worked with them for a few years now as we’ve built various housing developments in the state and had passive systems installed and Radon testing done. Their technicians are very professional, knowledgeable, and efficient and they have always worked with us to meet tight deadlines. In addition to that, every time I’ve had to call the office, everyone I’ve talked to has been extremely pleasant and helpful and can always answer any questions that I might have. Their customer service is top notch. It’s really refreshing. I would highly recommend them.

During my home inspection prior to closing on my house, I discovered that the radon levels in my future basement were far higher than expected. I was told by my mortgage company that I needed to have a mitigation system in place prior to closing on my house. This put me in sheer panic mode because my closing date was quickly approaching! I called a few companies, but when I called SWAT, Becky answered my call and was so much more knowledgable and courteous than any other company I called. To me, customer service is so important and Becky was INCREDIBLE. The day of installation, one technician came initially, and then two more came to help. They worked efficiently, checked in with me about pipe placement, and before leaving, they made sure to walk me through the system and did not leave until all of my questions were answered (and yes, I’m the type of person that asks way too many questions!) I appreciated their guarantee (which is part of the contract) that your radon level will decrease to below 4pCl or they will come in and fix it. After I retested my basement, the radon level was below 0.4pCL!
I would, without a doubt, recommend S.W.A.T.‘s services to any of my friends and family! Great customer service, great efficiency, great attitudes, all which contributed to this happy homeowner :)

I recently had a Radon Mitigation System installed in my house by S.W.A.T. Environmental because the radon levels in my basement were above 4pCi/​L (4 Pico curies per liter).
When the technician arrived, I expected to see the individual who provided me with the Radon Mitigation System proposal and resume of qualifications. However, to my surprise, it was a technician with unknown credentials.
Less than 20 hours after the installation, the seal around the PVC pipe in collection chamber failed. I called S.W.A.T. Service to have them repair the problem. They indicated that according to the warranty it was my responsibility to re-​seal or touch-​up the caulking. I was told that they would mail me a tube of caulking within 3 days so I could fix the problem. They also said that I should not of had the system running while the caulk was drying. The fact is that their Technician turned on the system. I was never given any instructions, written or verbal, to turn the system off (and keep it off) until the caulking could dry. So the seal breaks in less than 20hrs, I get blamed for the problem and then I am told it is my responsibility to fix it. I can understand re-​sealing or touching-​up the caulking after a few weeks/​months, but less than 20hrs, lets be realistic. I did get a 5.5 fluid ounce tube of caulking 3 days after calling.
The caulking around the collection chamber and sewer clean-​out cover was slapped on in globs without any care for aesthetics. I was disappointed because I was in the process of selling my house.
Just for the record, there were several smaller cracks in the floor but I was told they were small enough not to require caulking. I also had to remind the technician to caulk the sewer clean-​out cover before leaving.
As part of this installation, I was to receive «A post-​mitigation radon test to confirm radon removal». The technician indicated that he did not have any tests left on the truck. He said that one would be mailed to me in a few days. After day number three, I decided that I had better followup with an email just in case. I got a fairly quick response thanking me for my followup. I was told that a kit would be sent out that day. I got the test kit on the fourth day after my followup email. A week after the initial installation.
I did find a video of a S.W.A.T. Radon Mitigation System install (
) on Youtube. The installation on the video far exceeded my experience with the company. Again, I was very disappointed and would like to point out a few examples that caught my attention:
–The PVC fan/​vent pipe that comes out of my house is at an angle and seems a few inches too long. In the video it is a perfect 90 degrees to the house and exact length.
–The fan for my system is turned on/​off by plugging/​unplugging a cord into an outlet. In the video it is switched based.
–The PVC pipe going into the collection chamber for my system goes straight up to the cellar ceiling from a hole 24 inches from one wall and 15 inches from another. In the video the PVC pipe is about 12 inches from each wall but feeds back to the wall/​corner before going up to the ceiling.
–The PVC pipe for my collection chamber was caulked in globs about 1 inch thick. In the video the PVC pipe was fitted with a gasket and the use of caulk was minimal.
–All the caulking in my system (around the sewer clean-​out cover, PVC vent pipe and electrical) was also done in globs about one inch thick. In the video the technician actually brushed his finger around all caulked surfaces making them smooth, uniform and less obtrusive.
This system cost me over $ 1200. I would of expected better service from a company/​individual that appeared to have all the appropriate credentials/​experience and «company website» reviews.