Culver’s

I Recently learned that the new ownership has fired a long time employee who has a disability, Steve. Steve has worked at Culver’s for 16 years and was considered by many to be a great worker and was always a highlight of our visit to Culvers in McFarland. Im not sure why or what the new ownership (who also owns Todd drive and Cottage Grove locations) was thinking with this move — perhaps greed. I’m not alone with my stance of not supporting a business that discriminate. They lost my business and many others are equally as outraged to hear about this.

This review is about the service, not the food. The food is usually good, but today we got the worst service ever. We ordered at the drive up window, and pulled around to the side to wait for our food. Several cars behind us in line came and left, so my husband went inside to ask about our order. They had no idea where it was. The employees inside had no idea that there was an order matching our number. Maybe someone gave our order to another customer. They asked my husband if he wanted to wait for them to make another meal. He requested his money back. But they didn’t simply refund his money, he had to WAIT for his money as well, while the manager was going through the register looking for some record of his order. But in the mean time, she was waiting on other customers in the drive up window! There was still no record of our order, so she had to calculate the order over again from what he ordered. It took forever, and finally I decided to leave the car and see if my husband might have been abducted by aliens, but I did see him coming back to the car, no meal in hand. Usually in situations like this, some compensation is made to the customer, either a free meal or at least some coupons. Nothing here. Even though we did not get any food here, we left with a bad taste in our mouths. Next time I want to eat at Culvers, I’ll head down the road to the one in Stoughton instead.

As far as fast food goes this spot is as good as it gets. The custard is, as to be expected, perfect and my fella adores their malts! A large is under $ 5 — such a good deal! Seriously, for an enormous ice cream treat such a bargain. I really like their kid’s meal deal — don’t judge — as it offers a taste of everything (custard, sandwich, fries, & drink). This spot is always fast & friendly. Yeah — the price is higher than most fast food places… yet it is so worth it!

Bathrooms under construction, noticeable waits for the basics, and then botched orders. Fantastic chain, this site just needs some fine tuning…

Awesome Culvers. Great for the community of McFarland. Friendly customer service

Mcfarland’s première community supporter! Great food, friendly staff and very tolerant of kids– what’s not to love?