Midas

I went to the one in Robinson because I needed my brakes checked. Not only did they crack my brake caliber and say that I needed a new caliber, WHEN I INFACT JUST HAD A NEW CALIBER PUT IN A MONTH AGO, the mechanic told my dad he didn’t crack it, even though he told us 20 minutes prior that he cracked it, I was charged 200 just for them checking my car. My dad asked the mechanic to bleed the caliber but the mechanic refused. My brakes were squeaky and overheating. They were going to charge me 2000 for everything. So I went to monro muffler in butler and they only charged me 300 to fix my brakes and whatever else needed to be fixed.

I’ve been here at least three different times for odds and ends, and every time I’ve came, they’ve suggested extra work, which I’ve declined only to find out what they told me was a total lie. I’ve sworn to not come back here, but I needed windshield wipers, they can’t POSSIBLY burn me on those, right? WRONG, when I stated that Pepboys had wipers for $ 20 cheaper, Mike promised to match that price, and throw in some extra little things like wiper fluid. Thirty minutes later they come out and tell me that my arm is bent and it’s going to be another $ 50 to repair. I knew it was too good to be true. I WILL not stop here, if my car is on fire, I’ll keep on rolling until I burn to death… DO NOT COME HERE…

Man, I can barely explain my experience with the Midas shop on Steubenville Pike, Robinson Twp, but I will try. My ABS lights were on for over a year. I disabled the ABS just to be able to drive the car as I could not afford to get repairs done prior to that day. Tired of looking at lights & having ABS disabled, I figured, I would get it fixed properly to ensure it is safe for my lady & kids. Took to Midas & I said that I am not sure what it is but that it might be a wheel hub causing the problem, HOWEVER, DO NOT GO BY WHAT I SAY — I WOULD LIKE YOU TO DIAGNOSE THE PROBLEM YOURSELF. The manager Mike said that’s fine, we charge $ 89.00 dianostic fee. Now, if you are charging me $ 89.00 to diagnosis my problem, then I expect you to get the problem diagnosed correctly… OR you should say, we are going to charge you $ 89.00 to guess what the problem may be, then charge you another $ 89.00 to guess again, and again, and again… If you are going to charge me, then charge me 1 time to find the problem. PERIOD!!! So they diagnosed & told me the problem was not 1, but 2 wheel hubs. WOW, well okay. I guess since you guys diagnosed THAT was the problem then go ahead & fix them. After «fixing» them, they came to me and said…“well the 2 hubs are on, but your lights are still on & now you don’t have any brakes… Mr. Kelley, that will be $ 683.00″. ??? Now mind you, the last thing I was expecting to hear after all this was that I owe you $ 683.00 and my lights were still on (reason I brought it in to you in the first place) & even more so, now my brakes are not working at all, and I paid you to diagnose the problem). Now here is the kicker… all I said in an attempt to wrap my head around what just happened was…“ummm…okay, so now what”? Meaning, what is needed to be done now to rectify the problem. Manager Mike said, «we can schedule you an appt. to have further diagnostics done, we charge $ 89.00 for that». Remebering that I am already paying you $ 89.00 for diagnostics, I started to say, «well wait a sec.»…the manager Mike immediately jumped the gun and said, «well Mr. Kelley, you owe us $ 683.00 for the repairs that have been done, and YOU WILL PAY THE TODAY»!!! Now, I am not sure about you all, but I was a 41 year old man, who was just told that I have to pay you $ 683.00 for nothing + now I have no brakes, then another $ 89.00 for you to diagnose a problem that you already charged me to diagnose, and now you are talking to me like a child telling me what I am going to do. I said, «wait a minute… don’t tell me what I am GOING to do. I am a grown man». All I tried to do was state not to talk to me like that, then get back to trying to discuss what I needed to do next, i.e., let’s discuss how I paid you to diagnose this, why would you charge me again to dianose same problem (I mean maybe whatever his reason was would have made some sense, however, he didn’t want to communicate, instead he just kept cutting me off & repeating himself…,” well Mr. Kelley, you owe us $ 683.00 for the repairs that have been done, and YOU WILL PAY THAT TODAY!!! If you would like to schedule to have further diagnostics done, we can schedule you an appointment, we charge $ 89.00 for that”…again, repeating this multiple times instead of communicating with me. So, I put my card up & paid for the repairs. Then I said, «this is fucking ridiculous». He said, «don’t come here dropping F» bombs”. Are you serious?!? I paid you $ 683.00 for something that is not fixed, also is worse than when it came in, you tell me that I need pay you another $ 89.00 to diagnose what I already paid you to diagnose, & now you are threatening me & talking to me like I am a child, telling me what I AM GOING to do, and you think me stating the «F» word (not even directed towards you) is outta line?!? I can’t think of anything else to say but «Fucking ridiculous»! He stated, he was calling the police. (WTF!?! — are you serious). I said this is crazy, and if you don’t, I will. As GOD is my witness, all this took place over about 3 — 5 minutes from him telling me about the lights still on. I never threatened him nor in his face at all, I had already paid him for the repairs, I did nothing that would cause anyone to call the police. I am a customer! I have never, ever been treated so badly in my life. I didn’t know what to do. I started video recording with phone because I couldn’t believe what was happening & figured I would need proof because no one else would believe it either. Of course he was on the phone with 911 telling them how belligerent I was, meanwhile, I was not. Police said not the first call like this for Midas. He said assholes! Called corporate — they blew me off. Took car to Pepboys 3 days later — failed inspection due to wheel hub Midas did. Paid Pepboys to fix rather than dealing with Midas again (even under warranty). Now 6 months later other side is roaring & they will not honor the warranty. Will go to court now.

Don’t go here for anything more than an oil change. If they suggest service laugh at them. They are scam artists and do a horrible job at the repairs. I went in on Monday for shocks and struts and left on Friday with a still suspect alignment. For my week’s worth of inconvenience I was offered a free oil change. Screw them.