Replacements

Ordered 2 sets of flatware from Replacements – price was better than it was on eBay to buy the 10 pieces individually. Had to make a revise my address post-​order and they responded to my call quickly. I ordered on January 10^th and the parcel arrived on January 20^th. A little slow, but worth the wait. Items were individually bagged and the box was kraft paper stuffed. Pleased with my purchase and :) this place exists.

I ordered 2 plates and a platter for the china set from my parent’s wedding
. I chose the «not perfect» plates, and they all arrived wrapped in a huge box of wrapping and foam. I’m very pleased with my order and am thankful I have a few more pieces for this set, which is 63 years old!

I just opened my order of 4 Champagne-​fluted Crystal Lismore by Waterford Crystal and one was a pathetic fake. When the person (s) who packaged my order, they knew they were mailing a fake. It weighs one-​quarter of the real crystal and the Waterford etching wasn’t even spelled correctly. The fake costs $ 64.95. It is worth $ 1.

I’m giving them 2 stars because they gave me a full refund. But I am still so disappointed that I just have to express it. I bought a very rare blown-​glass Radko ornament from them recently; well-​priced actually, and it shipped pretty fast. But the box it was packed in was huge. It was full of peanuts and my ornament, still in it’s original box, was surrounded by a cocoon of bubble… unfortunately, the ornament itself wasn’t wrapped at all. It was loose inside that original store box. Of course it was crushed… as was I. I have been hunting this ornament for 20 years… and there were only 500 made. I’m on the wait list if any more show up… but that’s just a scam for them to send me spam mail daily. Buy from them if you want, but Lord save you if Viktoriya packs your delicate purchases for shipping. (Can’t believe that she included her card)

Ordered from the web site for the first time. Placed the order, received no email confirmation, called them the next day, they said the order had been cancelled– not by me. Reordered the items, asked for an order confirmation, didnt receive one. Had to call back to ask again, they finally sent one. Didnt get a shipping confirmation with a tracking number, so requested one by email, no answer back yet.
Generally sloppy with orders, i have no confidence they have their order and shipping process under control. Given their prices are not inexpensive, I would have expected better.

Excellent reputation for supporting the community. Great inventory. Offers classes on various topics throughout the year.

I contacted them to sell some China. They sent back a list of what they wanted — some pieces $ 1, but one piece, they indicated $ 198! They said prices are good for 30 days, yet when I took a pick of the piece they said they would pay me $ 198, I received an email back saying they are not purchasing my china at this time… How can they say prices are good for 30 days and then 3 days later tell me they won’t purchase it?

I have had 4 sets of china that I have sold or tried to sell to Replacements. 2 «Everyday» sets and 2 sets of fine china. I sold the fine china that my parents gave me as a wedding present — after my ex and I divorced. It was virtually unused and a relatively rare pattern so they didn’t have a lot in stock. I got around 500 bucks for the 12-​place settings and assorted other dishes.
I live in North Carolina so I packed everything and drove over there rather than having to deal with shipping — if I had to ship, there is no way this would have made any financial sense at all. You go in there and it is a GINORMOUS impersonal warehouse where they unceremoniously unpack it onto one of probably 50 tables with about 50 workers putting in LONG hours inspecting everything before them. There is no personal interaction… no personal acknowledgement that what is before them was most likely picked out as part of the happiest time of peoples lives as they contemplated their marriage and future together. No… at this point, it is just «stuff».
It is one giant assembly line of inspectors: Any piece that has a chip or noticeable imperfection is rejected immediately. You hear the constant sound of «clinks» as each piece gets tapped by the workers to see if they hear any «sound» of potential cracks or other faults. If you china passes the «clink» test, then every single piece is examined visually — using bright lights and magnifying glasses. If there are ANY marks (we aren’t talking chips or major defects since those have already been rules out — we are talking about does it look like the dish was ever washed with anything more abrasive than a soft washcloth to where there might be imperceptible «swirls» from everyday use) it gets rejected.
I had a limited edition Waterford Society vase that they were selling for over 200 bucks on eBay… but because they had 8 in stock already, they offered me like 2 bucks. No brainer — the vase came home. Some pieces were «discounted» because they might have needed a touch up of gold trim — again, I had the choice of whether to accept it or bring it back home with me.
I was fortunate because I could go there in person and say «yay» or «nay» to their offer and not have to worry about shipping. After all was said and done, I walked away with 500 bucks — not NEARLY what my parent spent for it. But frankly, that was hardly the biggest «waste» of the whole marriage… got more for the china than I did my wedding rings!
I think you have to really view this as «found cash»… I’ve put in an offer to sell my mom’s china and my Waterford Crystal… I really don’t expect to get a reasonable offer back because it looks like they have plenty of the Waterford in stock and the china… well, is fine china from the 50s that simply is not in demand anymore. When I get the offer, I will have to decide do I want the cash and the space and the freedom of knowing I don’t have to burden my own kids with it (because I know they would never be interested in it when I’m gone)… or do I hang onto the sentiment a little while longer. It will be a tough call. On the one hand, it is just «stuff» — not even «stuff» that I use regularly. On the other hand… well, it is part of my history — such as it is.
So my advice is really — what do you value more at this point? Downsizing and decluttering? or not wanting others to profit ALOT at your expense. It is something, I guess, we each have to decide for ourselves.

A Company and business that misleads the public. After shipping via Fedex to them, 3 boxes of Metlox dishes they offered me a much lower price, lower than what my shipping cost. I would caution anyone out there that is thinking about selling their china sets to them. They get all your dishes then lowball. Dishonest, deceiving and despicable= BEWARE

Useless site, that is unless ya like to overpay. I can always find what I’m looking for at a far more reasonable price online.

I’ve been buying from Replacements Ltd for some years and I think it is time to recognize the consistent great service I’ve received. Quick response to e-​mails, follow up information, carefully packed in recycled or biodegradable materials and on time. This is one of the best on-​line shopping experiences I’ve had. I’ll keep buying from them.

A third update. Again, about a year ago, they had plenty of stock on champagne flutes so they were offering 50 cents a stem (see my first review). Just waited and checked in again about 6 weeks ago, and it was up to $ 14. Decided to pull the trigger, because although nowhere close to wait I paid, it is a secondary market people. The reviews I see about being offered little for a full set… well, that is what the market will bear. It’s a business, not personal. They don’t care, anymore than a buyer, that it’s your grandma’s, great aunt’s etc set. And not much in the way of collectibles for China, unless ultra rare. My Noritake Shendandoah is discontinued, full set of 12, and they offered about the same…$ 175 for all. Not their fault. I ended up selling it on CL for $ 450, which was still a fraction, but I didn’t have to pay to ship it (too pricey for china), and someone got a great deal. I got rid of stuff I don’t use. Anyways, this time, I got the offer, packed and mailed them off, and about 14 days later, got the confirmation, followed by inspection (oops, 1 broken. my fault, I did use less bubble wrap) and the offer. I think Im out of china and crystal now, but probably ended up with $ 600 – 700 for stuff I don’t use.

I have ordered china and crystal from Replacements several times through the years which have been pleasant, professional transactions. However as a seller, the experience has been completely unsatisfactory. I was selling low champagne/​sherbert stems but was quoted a price for a high stem. When I shipped the crystal back to Replacements, I was told they really were not buying the low stem and would offer me $ 6 a stem rather than $ 17 per stem. After shipping costs, the profit for the $ 6 offer would have been only $ 7, hardly worth the effort of packing and shipping from California. The mistake was made by their employee per quoting me the higher cost and the Replacements people have not stood by their word.

This store in an experience — I think that best sums it up. First off, I will preface this place is very expensive and NOT somewhere to go if you want to buy a whole new set of china or silverware, IMHO, because they upcharge their items.
However, if you have a very special set of china or silverware passed down through your family, in which you have a missing tea cup or fork, you have got to check this place out. They have bits and pieces of many brands (especially major brands) of china and silver all stored in this store. So if you walk in missing a piece, chances are that you will walk out with what you needed or you will be added to their notification list for when they get another one in stock. Of note, this entire store is something like 10 football fields in size (I started loosing count once they quoted one room or sets of rooms as 8 football fields) — so there is a LOT of storage.
For me, their free tour that is provided on the hour for any customer was both informative and full of self propaganda (as expected). I learned that they can do custom designs on your serving wear, restore your chipped crystal or tarnished silver, or identify your mystery items. Other neat things about this store is that they have a little breakroom/​cafeteria open to employees and customers and that they are pet friendly — so as long as your pet isn’t a bull, you can bring Fido into the shop.

I have to say that this company should be avoided. I tried to sell them $ 2600.00 worth of my grandmothers prized Wedgwood China. They sent back an offer of $ 150.
Now please understand that this $ 2600.00 price is what
sells my China for. They wanted to buy my grandmothers prized China for $ 150 and sell it for $ 2600.00. Something is not right here.
I would say you could do better buying and selling on that popular auction site. Buyer beware on
they have a Masters Degree in thievery…

Great experience.
I needed several bowls to round out my grandmother’s china pattern, and they had them in stock. Very professional response and quick to ship. And free shipping! And do these guys know how to pack! The bowls came VERY well wrapped and cradled in packing peanuts.
Very pleased. Would recommend them highly and will use them again.

This is for my online experience only.
You bill yourself as a dealer in tableware patterns, both antique and new. You sell on at least your own web site, and eBay. If I’m looking to replace an antique piece from my collection, why do you think I want to see a stock photo that doesn’t represent the actual item you will send me? I’m paying you a premium for a piece, and as I’m doing it online, I want to actually see what I’m ordering before I buy it. The piece I got from you was what I wanted, but differed slightly in color from the posted image, and I saw that the exact same image that was used to advertise my piece went up again for another. Not cool for antique pieces.
Beyond not using an actual image, it is really not encouraging that you also seem to know nothing about the pieces you’re selling. If I ask you to provide information on a specific antique pressed glass item, such as seam count, it is because I actually want to ensure that the item I’m looking at is of a specific age and manufacturer origin when I know that many manufacturers produced it over a 70 year period and I don’t want the one from the 1960’s. Don’t come back to me telling me you don’t keep track of that sort of thing — it might fly for modern pieces, but not cool for antique pieces.
If I use the online question submission section, don’t take close to 2 business days to get back to me, and then with short, curt responses that make it seem like it is my fault for wasting your valuable time.
My only complement is on the packaging — the item was packaged nicely. The end.
I’ll not be back.

I ordered dinner plates online. Knew I paid a bit high but I wanted 10 plates and didn’t want to buy one or two at a time from eBay, etc. They arrived very carefully packed but 3 had flaws. Customer service promised to hand pick new plates, ship them ASAP and send a return shipping label for the bad plates. To make a long story short, they lied about shipping and the label. I had to continually follow up because things weren’t happening as promised. It was clear that they weren’t doing anything until I pinged them. I just received the 3 plates. Poorly packed, 2 are broken. I have sent a photo of the broken plates and asked for 2 more. My first and last time dealing with this company. Might be a great store but their online experience is horrible.
Update 3÷12÷14
They sent two more plates. One of them is chipped. Am I being Punk’d?

I came here once years ago with my mother, and recently worked with their online system to find pieces of silver to replace missing ones. I loved that they sent emails to me for every step of the process so I wasn’t wondering what was going on.
I found several pieces that I was missing, and they arrived in great condition in the timeline provided. These people are so nice, and work very hard to find the pieces you need. Their returns process is easy too! I’m still looking for a few pieces, and I’ll be back to the site to check regularly.
Thank you!

We’ve used Replacements Limited a few times in the past and our most recent experience for some outdated china items was excellent, as usual. Fast delivery, very carefully packed (items in perfect condion). We’ll be back. (When hubby drops another plate or two!)
Thanks, Keith and Lana
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