Express Oil Change

If I could give less than 1 star I would. This used to be where I went for great service and oil change and emissions for myself and my son’s car. The last few times I went they up sold anything and everything including wiper blades they replaced on just the last visit. Then to add insult to injury after they tell me I need the most expensive of everything the tech under my hood pops up shakes his head and says pseudo seriously «we have a problem here» I ask what and he says my oil pan is cracked and in fact it was so bad that there was no oil in there and will have to be replaced and this and such bolt is missing also and a couple other things I missed as I was fuming at that point. Even went so far as to ask if I hit something. I told him that was interesting as I was able to check my oil and it was not empty and that a leak as he described would leave telltale marks in my driveway. He blustered and went on about the oil change which I paid over 70 for. I have not been back nor do I plan to. I have however let everyone know my experience there.

I used to go to Express exclusively due to the ease of use and their promotion with the Braves. One thing I’ve always really loved about Express is that when I go in and ask for an oil change I’m going to get an oil change and they aren’t going to up-​sell me and tell me I need this or that. For this exact reason I always send my fiancé there to get her oil changed as well. Unfortunately, I went in yesterday and all that had changed. I had come to Express while I was waiting on a set of tires to arrive at Kauffman. They said it would take about an hour to get the tires there from another store so I had a few minutes. I pull into Express and everything is going well. Then the guy says «You need a new air-​filter and you need 4 new tires like yesterday.» The truth is I needed 2 new tires like yesterday and I’ll need 2 more like tomorrow, but either way I told him I was leaving there to pick up my tires and asked him the price on the filter; which I knew I needed. The filter was a good price so I took it, but then he started leaning on me on the tires. Offering me a free oil change, asking me how much I was paying at Kauffman, telling me how he had the tires in stock and he could beat the price without even asking me what particular tire I wanted. I told him that I had already told them I would be back for the tires and he said «you know him personally or something?» as if simply having given someone my word wasn’t enough of a reason to honor it. Meanwhile, I’m overhearing the guy in the next bay trying to charge a lady in an Accord $ 71 of an oil change and I have to think «What if that were my fiancé or mom?» and I just can’t get down with going here anymore. I will probably just go to another Express location in the future.

How hard is it to change oil?
Well apparently for the morons at Express it’s incredibly difficult.
These geniuses put in too much oil and now I’ve got a car that
belches white smoke.
Have to take it to the dealer to undo their screwup.
Hoping no damage was done.

Impressive. My car needed an emission inspection and had an intermittent problem where plumes of white smoke would billow out the back. But only for a few moments and every few days. They isolated the problem to the PCV valve. Not only did they fix that, they fixed other minor items and charged me a VERY reasonable price. I found them courteous and kept me informed of the progress. My car was ready as promised. Bruce, the Manager, did an great job! Dan Vallish

If I could give ZERO stars, I would!!! On my first trip to this placed I asked for an oil change & to fix my windshield fluid hose. They said no problem, we can do that. I waited for an hour and a half. No one came to update me as to why it took so long, then the sales associated had the nerve to ask me to wait another 10 mins to do a tire rotation. After that he told me I had to come BACK to the store because they did not have the part. They called me 3 days later to come in so they could fix it. When I arrived, none of the workers knew what I was referring to & I had to explain why I was there twice because the worker did not tell anyone else about the issue with my car. I waited 15 or so minutes for them to try to find the part. They finally located and began to put it on my car. The worker then notified me that I need not one but two of the same parts. So I had to come back yet again. 3 weeks later… I had to contact them to ask if the second part came in. I never received a call to come in! Needless to see, I was met with the same cluelessness as the second visit. I refuse to go back ever again!!! The workers are nice but there is NO COMMUNICATION between the workers & every time I asked for a manager, he was never on site.

I have loved using Express Oil Change McDonough due to its convenient location and quick service. Then I made the mistake of taking my Mercedes there. Unnecessary removal and improper re-​installation of vital engine components by a well-​meaning oil bay tech, later assisted by a similarly well-​intentioned, yet inexperienced mechanic resulted in costly engine repairs. Naturally, Express Oil Change, LLC denies any wrongdoing as it is their corporate culture. I would only cautiously use them if you have a simple vehicle that only requires removing a drain plug and unscrewing a filter without any complexity. I believe they are good people and they will take on more than they are experienced with. I hope they will take it upon themselves to improve because they have the potential of being a good shop if they make the appropriate changes. — Frank