Lowe’s Home Improvement

Worst service ever. You would think being a contractor and doing a lot of business you could get some help, wrong! Think when someone is making a big purchase they would be glad to help. I really like Lowes so this is hard for me but this one sucks.

My husband and I recently purchased a new garage door with installation from this Lowe’s store. To say this was a nightmare is an understatement! My husband went in to talk with and schedule the installation on October 16, 2015. At the time, my husband was told the door would need to be ordered, and when my husband told the associate he would be taking a week of vacation the week before Thanksgiving, he was told «That’s plenty of time to get the door in and get it installed». Our Lowes credit card was then charged for the purchase. Needless to say, the door wasn’t ordered for 2 weeks, as we were called and said someone needed to come and measure. Nothing was mentioned at the time of the order about this (my husband had measured this, but I can understand them wanting to double check). My husband mentioned again how he would be off this particular week and the door needed to be installed then. Of course, then he was told the door would probably not be in by that time. Now the bill comes in, and of course, we are not paying over $ 800 for something we didn’t receive. I called the Lowes credit division and explained the story about the door not being installed, and I would not pay for anything until we received the door. I also told them we would be paying cash for the door/​installation, so I had the money available to pay when we got what we ordered. Of course, I was told we would have a late fee applied to our account. I explained again, that all I was paying was the amount originally charged, and nothing more. And, I get the answer that «I can flag your account but can’t guarantee a late charge won’t be charged». I then called the corp. office and the store management. No one seemed to understand what I was saying. The installers even called saying we had called management saying the door they installed was broken!!! Finally, I called again and talked with a customer service rep at the store and told them I had the cash money, but I wasn’t paying anything on merchandise I hadn’t received and the bill was due, so someone needed to flag our account or do whatever needed to be done, as we were at a «mexican standoff» cause I didn’t get my merchandise from them, so I wasn’t paying anything. I guess this person could understand as about 15 mintues later, my husband received a call, saying installation would be today between 12 – 2. I was very skeptical if/​when anyone would show up, but at 1:26, here comes a nice young man to my door, saying he was with Lowe’s and had come to install the garage door. His name is Dennis and he did a very good job. He started to work right away and stayed busy the whole time he was here, about 3 hours. We are satisified with the installation job itself, but will never, never, never buy anything from Lowes which has to be installed again. It’s unbeleivable it took 6 weeks to get something as simple as a garage door. No one knew what was going on, and it was just an exhausting, mind numbing nightmare, which has finally come to an end.

We have almost completely remodeled our home using Lowe’s as our primary source for our materials. We purchased and installed French doors right at 5 months ago and have been dealing with their service dept to get a part for the door (which allows a gaping hole and easy entry for bugs or worse) and they STILL haven’t made it right! We have been left hanging and/​or cancelled on appointments to come out at least 7 times now. DON’T BUY YOUR DOORS HERE. THEY COULD CARE LESS IF YOU’RE TAKEN CARE OF IF THERE IS AN ISSUE!

Yes, they give a discount to veterans if you ask for it, but our cashier seemed a little off put with the request, like she didn’t believe us. My husband readily showed her his id, and then she adjusted her attitude and suddenly became friendly… oh well, human nature! They had a nice selection of herbs.

They usually have what I need and I prefer Lowe’s to Home Depot.
Plus they give a discount to Veterans! Kudos to Lowes for that!

The staff at this location is hit or miss. There are times I’ve gone in here & the staff has gone out of there way to help & gone above and beyond. Other times staff runs when they see a customer walking in there direction. The pricing on the items are reasonable but they have to do something with the staff.