Pizza Hut

I ordered online a pizza for delivery and it took over an hour to get to my house, which is 4 minutes away. On top of that they changed the total amount on my receipt so that the driver who delivered got a bigger tip. They are terrible and this is not the first bad experience I’ve had with them.
Almost a year ago I ordered carry out and when I got there they told me it was still cooking. Then about 20 minutes later they couldn’t find it. They were lying and making excuses and it turns out a driver took my order out for delivery and I guess they were stalling until he got back. Then they tried to give me the pizza as if it had just came out of the oven. Like I didn’t see the driver hand them the pizza.
It was squished on top of the box and just a mess. And I had been there almost an hour. They kept on trying to lie and make excuses about why the pizza was so messy and why it had took so long. I requested a refund and the girl working had an attitude.
AVOID this place at all costs, they will steal money from you and mess your order up.

I ordered online at this pizza hut to my hotel room, and when the delivery driver arrived he had some additional items. I immediately informed the driver that I did not request the additional items, and the driver suggested that I just keep them.
Not ten minutes later, I have the driver knocking on my door, trying to hit me up for $ 8 in cash for the additional items. He said his manager told him to come back for the money, because he said I called them in after I placed the order. I did not do this.
With the driver still present, I called the manager to try and clear this up. The manager insisted that I myself called him, and would not accept the truth that I did not do this. I apologized and informed him that I could not help him with their confusion. He said «alright», we hung up the phone, and the driver left.
After this happened, I was just wondering why he would be so confused. Since I was at a hotel, I thought I’d call him back to let him know that maybe it was for another room at the same address. The manager said he was glad I called back because he realized the mistake. His employee incorrectly added the items to my order instead of another. He apologized profusely and said that honestly he did not believe me. Since he did not believe me, he went into the system and updated my bill to reflect his error, which charged my credit card for the additional items I did not request.
This manager is on another planet, because obviously you cannot treat people this way, let alone charge them extra money for your own lack of effort in understanding the mistake. Before he even tried to figure out what went wrong, he was in the system charging me money for his own stupidity.
The only way to fix this was for him to ask me for my credit card number, which I believe is true, but given the circumstances, I would not give this air head my credit card number. He already had taken the liberty of using my credit card to correct his error at my expense. This was so unbelievable.