McHenry Power Equipment

Very disappointed with their customer service when follow up service was needed. I took my pressure washer in for service because the pump was not working consistently and was told I needed a new pump. At this stage they were as nice and helpful as can be since they had a $ 300 pump to sell, but 2 years into the 5 year warranty, as printed on the pump documents, the unloader on the pump failed. I took the pump back to McHenry Power and was told there was a $ 40 diagnostic fee and a $ 25 fee for administration to fill out the form for the warranty. When I presented my purchase documents I was then told the pump only had a 90 day warranty that was expired because it was a replacement pump. WHAT BS!!! This was a new pump paired with a Honda engine and the warranty said nothing about restrictions based upon how the pump was installed. I didn’t care for the attitude of the person I was talking to and he had no desire to retain my business or work out a fix, so could see I was dealing with a business unconcerned with customer service or satisfaction, so I left. I then went to my car and called the pump manufacturer and talked to the warranty department who upon seeing my documents, sent me the unloader for the pump at no charge. This was something McHenry Power could have easily done in the name of customer support, but chose not to. I don’t need or want their lack of support combined with their unfriendly attitude and will not recommend or use their services again.

This is a crooked internet retailer. After I made an order and got an email confirmation that was my product is ready to ship. I email to ask for a tracking number but never get a response. I called in and talk to a customer service. He said my order was cancelled because I don’t live at the delivery address, this a BS. At least they call me to let me know. When pay by credit card, it asked me if I have different billing address, so use differrent address as address a business address. The customer service guy was nasty and seemed like a crook to me. I don’t like the fact that they collect my credit card info.

Have to revise my review to 5 stars.
We purchased a snow blower at the end of November. We chose to put together at home as our vehicle was not big enough for it already assembled.
We ran it for the appropriate time and then left it alone. Several days later we discovered a leak from the front of the unit. Contacted McHenry Power and they came out, took the blower, repaired it and returned it all within a few days. There was also no charge as the item was brand new and under warranty.
Excellent customer service and I would recommend them to everyone!

I have now had 3 separate items service at McHenry Power Equipment. 1 Chainsaw last year, 1 chainsaw this Summer and just recently my leaf blower. I work in the service industry so I have SUPER high expectations when getting my own items repaired somewhere. McHenry Power Equipment provided me with excellent customer service each time I was in. I believe I saw a different person each time. They quoted my fair rates for the needed repairs and explained the reasons behind the repairs also. They repaired all my units in a timely manner and called me upon completion.
While there I also asked for advice on some other units I had. They answered all my questions and gave me good advice.
I now recommend McHenry Power Equipment to all my friends for sales/​service.
edit:I am need of a snow blower. I will surely be making my purchase here.