Christian Brothers Automotive

This location swindled me out of my hard earned money!!! Prior to them starting any work on my vehicle, I made an agreement with the gentleman in the office. Instead of telling me they weren’t able to do what They agreed too, they looked my car over, charged me $ 100 and I’m still SOL!!! They should have told me they couldn’t do what I asked before they started doing any work!!! They just wanted my $$$$!!!

Bought a «cash» car for my son’s first car and took it to CBA on several occasions for little fixes until I eventually bought him a new car. They were honest and the prices were reasonable. Today, they sponsored an event that was just great for the community. I recommend them to anyone in need of great customer service and honest recommendations.

They were so excellent, that unbeknownst to me, I left them a pair of $ 300 Beats headphones.
Now I would have left them a nice review as they were very nice and courteous and kept me updated on my car and what was going on. Not really one that I would go to with my car, but due to a certain issue they were the closest auto shop that could do what I needed done. I have always left my headphones in my glovebox for the two years I have had them. I remember seeing them in their spot as I was getting my GPS to go to their shop. Had to leave my car there for a few days. Picked it up, went into glovebox not to look for my headphones, but to actually put my paperwork into my folder that I keep for work done on my car and noticed immediately that they were not in their spot. Thought maybe in my rush to get there before closing time that they may have dropped out while I was getting my folder, but i searched my entire car and no headphones.
Now I am a christian woman myself and I do not want to believe that the shop would do such a thing as I guess by their names, I expect them to withhold the commandments, one of which is not to steal. But as a warning to others, do not put anything past anyone, and take anything you do not want growing legs and walking off, with you.

Second time I’ve used Christian Brothers automotive and service was excellent work was done in a timely manner and all done in a friendly polite manner without extra hype or sales pressure will go there again and again

The free alignment inspection offer ad is just another bait-​and-​switch selling tactics. They require to install rear wheel alignment shims for almost $ 200.00 and they also recommended many repairs close to $ 2,000.00 and most of the them can be DIY jobs.
I took my car to MasterTech that I have used for years and they just charged $ 59.00 for the 4 wheel alignment and nothing mentioned about the shims. My auto dealer only recommend one job for $ 614.00 only. Beware!!!

Thank you for taking care of my daughter’s vehicle. In and out the same day and charged less than quoted. Adam and the office staff were very helpful and friendly. It is great to know that she has somewhere to take her vehicle that is reliable.

These guys are the BEST! We have taken all our cars here x 10 yrs. ALWAYS the fast, accurate, HONEST experience! Never try to talk you into things you don’t need.
Triple A discount’s help. They have driven me home and picked me, when my car needed more than a couple of hours work! I drive a Durango that is 15yrs old, but it runs great and still looks great. Trust me I put the mileage on it! Used to drive to Calif and back!
You might find somebody «temporaily» cheaper, but if you want it done RIGHT the first time, and NOT extra hours of «labour «time, THESE ARE THE GUYS!!!
NEVER had a bad experience and they never talk «down» to you because you happen not to be a «jock»! Always respectful, genuine, lovely people!

I don’t live close to this location or I would go here all the time. My son was buying a used SUV and the guy lived close to there, so we took it in for a check up. The guys were fantastic — fast and informative. I feel that their interest was genuine and I appreciated the honesty. I do recommend this location for sure.

I really have not had any positive experiences here and will not be taking my automobiles here again. While the front people are fine and pleasant, you end up with estimates that shockingly high. Because of that, I have found more reasonable alternatives at about 25% to 50% of what either this business or NTB about a ¼ mile away. There are plenty of auto related businesses in McKinney that get the job done without attempting to hijack unnecessary service.
I find it ironic that the name is Christian and that there are Bibles in the lobby.

In comparison with the horrendous customer service experience I received at NTB down the road from this place, these guys were like the heavens parting and being lit up by golden rays of customer servicey goodness.
Not only were the guys here super nice to me when they could tell I had a rough morning, but when they learned I had engine trouble and could see I was carrying a huge laptop bag and work stuff in my hands, they offered to drive me home so I could wait there instead of in their small waiting room. Already +10 000 points in the service department.
I work at home for about half the day and they call me to tell me that some part in my engine (i’m a girl, i don’t know the terms) was stuck but all they had to do was blow the engine out with air and it unstuck and the car was working perfectly!
To top it all off, the mechanic who did the tests said he didn’t feel it was necessary to charge me because after he ran the engine test he didn’t really have to do anything. They came and brought me back to my car, didn’t charge me for it, and were the sweetest guys ever. Christian Bros just made me a customer for life.

I’ve taken my car to these folks 4 times over the last few years and, while I always pay more than I want, I’m always given good customer service and clear explanation of the issue my vehicle is having. Also, since I have only one car, they are always good about giving me a ride back home and then back to their shop after repairs are completed. You’ll definitely pay more but you’ll get quality service for it.

The driver side window on my car got stuck all the way down on a rainy day. Awesome. I had issues with the firestone by my house so I thought I would try Christian Brothers Automotive. I took my car there, told them what was wrong and everything seemed good. I was waiting for my friend to pick me up and when he came in (about 20 min later) he informed me that my car was still outside, in the rain, with the window down. I thought they should have moved it in somewhere, since I just told them my window was stuck down. So I asked them if they could put something on the window since it was raining. Whatever, that may have been my fault for not asking that in the beginning, but I thought they would take it right in. So, I get a call 3 hrs later informing me what’s wrong and I say ok, fix it. They told me it wouldn’t be ready until the next day, mid morning. That was fine. I waited the next day and never received a call. 1pm I call them and he informs me that the dealership sent the wrong parts twice. My problem with this was #1– I don’t care who messed up, I should have received a call informing me of that. #2– he seemed to not care that I didn’t have a car at all, just saying that when they can get the dealership to send the right part, they’ll fix it and couldn’t give me a time. He seemed to just be saying «wasn’t my fault, we’ll get it fixed when we can». That’s kindof hard to hear since I’m out of a car and can’t drive to work. I then get a follow up call saying that the dealership can’t get the part to them until 5pm. So that’s a day and a half I’m out of a car. I finally get another call about 5:15pm saying my car is ready. He also reminded me (in not a very nice way) they close at 6pm. So I have to find a ride to the place in 45 min when everyone I know is still at work. I haven’t picked my car up yet because I couldn’t find a ride there. Now, since they are closed on Saturday and Sunday, I do not have a car all weekend. Great… needless to say, I will not be returning.

I’ve been taking my cars here for 8 years, and I have no regrets. They’re honest, and they have excellent mechanics. They charge the standard industy rates per hour for labor, and they use mid-​line parts instead of cheap parts, like much of the competition. I especially like the confidence of going here and knowing that the work they recommend is indeed necessary. They are a diamond in the automotive repair rough.

I noticed some odd wear and decline in handling on my 2003 Jag and took it to Christian brothers for diagnosis and repair (largely based on them being approved by AAA). The Jag dealers are crazy on repair costs!
Even though I dropped the car off late in the day they diagnosed it quickly and gave me a reasonable repair estimate (I checked the parts prices via the internet and they priced the parts the same as I could order them for). Labor costs were reasonable and the repair was well done. The guys handling customer service were friendly and knowledgeable. Car repairs are in general an expensive pain but I feel I got good service and at a reasonable cost. I will use Christian Brothers again should the need arise.
N.B. I’ve now used this place twice. My brake were doing that squeaking thing and I was afraid I needed brake work. Since I also needed an oil change I dropped it off at CB for a checkup. After diagnosis they assured me the brakes were no more than 50% used up and in good shape and not to worry about it, just to slam on the brakes a few times to stop the squeak. Seems to have worked fine and a sign of honesty they didn’t charge me anything for the brake check or try to sell me something I didn’t need. I’ve boosted my rating to 5 stars.