Apple Store

I’ve been here so many times for about 5 years, always coming in to buy chargers to get my iPhone screens fixed and not once have I ever been dissatisfied with their customer service until today.
I had an appointment at 5:45, so when I came in late they told me I would have to wait about 15 minutes or so which is completely fine by me, I understand they are always busy. So 45 minutes go by, I’m still totally fine with it. Then when it had been an hour, just like anyone else I stopped this young man named Andrew and said «excuse me, I’ve been waiting here for an hour «he responded «as you can see I have two laptops in my hands, wait «as he rolled his eyes with the worst attitude I’ve ever gotten at a store especially the Apple Store. So it’s been 2 hours and I’ve seen Andrew helping 6 different people that have just walked in .
I don’t even mind waiting but at least help me out tell me maybe to come in another time or make another appointment or anything to give me an idea of when I’m going to be helped.

Great experience
⁵⁄₅ extremely service oriented
⁵⁄₅ timely
Shattered my screen they estimated it would be fixed in one hour and it was right on target
With the holiday craziness they’ve been able to provide excellent service despite the masses

The manager was dismissive and the person who «helped» me was not helpful at all. I had to do a return and so I was calm and went to the greeter and told him I was there to do a return, and then he told me to stand near the phones and someone would be with me shortly. He was polite, so I waited patiently. Then the manager came over to «help» me and that’s when it got bad. He literally came up to me and was like «What» and I was like «hi, I have to do a return.» And then he walked away and went to talk to 3 other people, and then came up to me and then I gave him the receipts of the two items I was returning, and then he said that since the case that I was returning was already associated with a exchange I would have to physically have the card, which I didn’t so he asked if I wanted it in a gift card and I was like «Ok,» but then I decided that I would just come back for that return and I was like «wait actually I’ll just come back.» And then like 5 other employees came up asking «who is _​_​_​_​» and reading their description on their phones and then the manager says, «I don’t know» which just shows how sloppy everyone was. Then the manager looks at this guy and says, «do this return» and then the guy looks at me and just snatches my iPad and then the receipt and I said, «I know you’re busy so I won’t make this complicated,» and I began to explain what happened, but he could not care less. And then I told him, «I don’t have the card on the purchase because it expired.» And then he started telling me, «I have to physically see the card.» And I was like «But the last time I was here the card was in the system» and he was like «Doesn’t matter, I need the card.» And I was like «well why can’t you just see if you can do it without the card.» And he rudely says, «I’ll see if a manager can do that.» And I said, «Ok, can you do that.» And then he goes off, and then the manager comes and VERY rudely shouts, «I ALREADY TOLD YOU WE CAN’T PUT IT ON YOUR CARD WITHOUT THE CARD HERE.» And I was like, «No you didn’t. I’m returning the iPad not the case.» And then he looks at the guy and says, «oh, yeah okay» and then clicks a button and that’s then leaves. As if the guy that was helping me was incapable of reading the bottom of the iPhone to see that it was a possibility, and the manager was so rude. Like when the guy was finalizing the transaction, the girl that was standing in front of me, a complete stranger, looks at me and says, «That was so rude» like if someone else can see that the employee AND the manager was rude that shows a lot.
I had originally gone in to return the iPad Pro and purchase an iPad mini, but I just wanted to get out of there.

Almost 5 stars. This is possibly the best Apple store that I have been to. The staff are awesome. The only thing keeping this store from an awesome 5 star rating is knowledge. The staff don’t know their hardware well enough and gave me some bad info, but no harm came from it.

Consistently helpful. Whether replacing a hard drive in an iMac, diagnosing a phone’s battery life, and last night when my phone repeatedly cycled on and off with an exhausted battery. Dan had Service reception duty when I walked in near closing. He could have said, sorry, no more «walk-​ins» would you liked an appointment tomorrow? But, no. He asked if I could take a seat for five minutes and he would personally look at it when his reception station would close. In a few minutes he back and asked if he could take it out of the showroom to a service bench to look at the phone port under a microscope. So I played with iMovie on the MBP at my demo table. 10 minutes later, the phone and Dan were back. The iPhone in great working order. Microscopic inspection revealed a tiny bit of debris in the Lightning port. Great work «Mr. Holmes.»

Nothing genius about apple.
I am an iphone 5 owner that has problem. The issue with all genius team in apple stores is that they have no clue about any apple products. The only thing that they can do is to connect you apple device to apple server somewhere and give you the result.
I have been told that I need to reset my apple iphone 5 completely and I should not use my backup to recover my iphone contents. I have to start from scratch and add everything manually.
It seems that apple products have two modes, either it works fine, or reformat everything and start from scratch and most probably lose everything. It does not seem smart at all and it seems like a rip off.
can someone tell me why apple products and service is so superior?

I made a reservation for an iPhone. Arrived on time but had to wait for 45 minutes for someone to get me. Then again another half hour. Horrible!

Every single Apple store I’ve been to is so loud and chaotic you can’t hear the associate talk you can’t even hear yourself talk. Hilariously these people tout themselves as having «outstanding» customer service. J-​O-​K-​E-​C-​I-​T-​Y. The only reason I am giving you one star is because I am not allowed to give you any lower, which should be zero stars!

I had a 7:00pm appointment and got off work early so I decided to try and see if I could get seen earlier (about two hours earlier) and I did! They were all very nice and helped me right away with my shattered screen. I left my phone with them, came back at 7:00pm, and was out of there shortly after. Great customer service! Also a heads up to people who would rather save, what, $ 10? To go to some other repair store for their phone displays– don’t. It’s not worth it! The guy said if I went there, they wouldn’t be able to do anything for me and basically voids the warranty. Thankfully Apple was my first choice :)

Hideous Customer Service, called them 9 times today and NOBODY ANSWERED THE PHONE! Definitely turned me into a Android for my next phone. The last time I made an appointment I had to wait a week

Currently in the store right now and a Barbara Corado, refuses to exchange a brand new unopened iPad Air despite this location doing exactly that, with me two months ago. Irrational irregular policy. She told me it was just «luck» that my money was good enough last time. Maybe you should check the star charts before coming in!

I went to drop off my laptop as diagnosed from another store that the motherboard on my MacBook Pro was bad.
They were busy and I had not made an appointment to drop off the laptop but when it got to be my turn they insisted on diagnosing it tha elves. When I tried to point them to the notes the other store guy made they told they’d contact me once the motherboard arrived.
That was last Wednesday. When I called following Tuesday they had no record of it. I purchased this laptop for work no more than 4 months ago for work and downtime takes a considerable chunk of my earnings! If I cannot depend on my local store I cannot recommend the product much less the store to anyone.

Worst customer service. I had call-​drop issues with my new iPhone 6s.
When the «genius» ran the diagnostics, it showed 8 call drops but he simply ignored and told me to restart and restore the phone often
I was dissatisfied and spoke with one more «genius» he spoke very rudely and he told me to come back in 3 hours
Is this how you treat your customer? Crappy service

There appears to be no way for Apple Customer Support to engineer a way for a customer to come in a drop off an iPad with a broken screen.
This is third day I am spending hovering around the mall and that store for hours, waiting to simply hand over my broken device to someone.

Cyndy’s Bottom Line: A money making cult.
My iphone battery went out. I decided to go to the Not so Genius Bar to have them diagnose the problem. There is an intake line at the entrance then you are shuttled to the next Apple attendant only to be given an appointment hours later. Upon returning for your appointment you are again shuttled from one Apple attendant to the next then to a designated table to yet again wait for the next Apple attendant to make an appearance.
After all that the only solution was to replace it and of course buy another iPhone. I said no thanks and went somewhere else to get it fixed for a reasonable price!

Great selection of products, service is always really good!
Be aware that for folks that need technical assistance at the Genius Bar — this requires an appointment. You should log on to the store’s web site online and find an available appointment time.
DO NOT just show up at the store to resolve a technical issue without an appointment and expect to see someone — and then write a scathing review that they could not help you. You might as well write a review about yourself and tell everyone how clueless you really are!
Love the Apple Store!

This store has the worst customer service and I’m not quite sure they understand the concept of appointments. If I have a 1:30p.m. appointment, it shouldn’t take until 2:00p.m. for someone to acknowledge my presence again, after check in.
The store appears to be staffed adequately and yet, no one seems to care after you check in for your appointment. A lot of the younger staff stand around talking to each other. Maybe they should hire more help for those waiting at the Genius Bar. Then again there seems to be a lot of employees in Apple’s backroom but none who actually assist customers.
After numerous issues with Apple products and hours wasted waiting for help at their genius bar, I have finally switched cell and computer providers and am extremely content.
Thanks for wasting my time and money Apple at Tyson’s Corner Mall.

This is one of the first Apple stores in the area. I became an Apple fan with the iPhone. I take advantage of their workshops for the their various products. The store is usually very busy; the service is good but sometimes seems rushed. I generally prefer the Fair Oaks store when actually purchasing their products. The place has been a zoo since the iPhone 6 was released.

I had a horrible experience here. I made the unfortunate choice to come on the day they released the Iphone 6.
The person who booked my appointment was an absolute prick. I brought my Ipod in because the battery had decreased drastically to service and replace it. He said because of the release of the Iphone 6, they were only technicians available for Iphones. He refused to book me an appointment because of this. The manager had to intervene and I was able to get an appointment for 30 minutes later. Then during my appointment, a «white man» walked in saying his Mac Book Air was not working and I observed he immediately got an appointment from the same guy that refused to book my appointment because of the new phone release.
There customer service is seriously lacking if they can’t handle the release of a new product and technical support for there old ones as well. He might be racist too since I am «Asian» and had to argue with him for 10 minutes to get my appointment.
The service was fine, but I already knew what was wrong with it. I did not have a problem with the technician, but the person who was walking around with the mini ipad booking appointments (a chubby white guy with glasses and brown curly hair).
I’m so glad I only own 1 apple product and it does not need to be serviced often. I will never go here again to be treated with that much disrespect.
Tip for Apple, don’t hire racist dicks

This one of the three Apple store I gone to fro the pass five years. Tyson’s my third store. The store is one of the biggies store I seen.
Little history see where Apple came from the Comp USA in a small section to there own store. I very happy they made it.
But every time I come here I check what new for the iPhone, iPod touch. Also I go back of the store to the Mac Genius Bar to get some answers. Every time I come they alway hit a nil. I will alway come here for Apple produces.