Aveda

I had a great experience buying my product but when I decided to return it I was unable to get my full refund. My bank issued me a new debit card even though it wasn’t expired. So although I brought in my original form of purchase — my bank debit card. I was told I could only get store credit.
When I complained the store manager peeked out from the office, didn’t even come over to the counter and told me to look at the store policy. It is not printed on the receipt it is on the counter. After locating it I read the vague policy that only said I needed my original form of payment. I brought my debit card. I know the numbers aren’t the same but I can’t control that my bank canceled my old debit card.
The policy isn’t specific. It only says original form of payment aka my debit card. I’m used to exceptional service at aveda. I’ve been a loyal customer for 7 years. I would expect a manager to be more attentive and accommodating.