Lovesac

We purchased a Sactional here and we couldn’t be happier with it. The customer service was excellent throughout the whole process, especially since we’re paying such a premium for furniture.
Sven helped us out and was informative throughout the whole purchasing process. He showed us various fabric swatches and also showed us the different modifications that you can create with a Sactional. Like Nicholas A mentioned, they’re basically adult Legos. We even purchased a set of blocks for ourselves to play around with the modifications. One modification is basically like a huge king size bed! You can also change the covers anytime (instead of just buying a brand new couch) and they’re also washing machine friendly. We’ve had tons of compliments on our couches, especially about how comfy it is!
We happened to stumble in during the Friends and Family sale which gave us an additional 20% off our purchase. We were quoted at 2 – 4 weeks for shipping, but we happened to get our couch within 1.5 weeks. 5 stars all around!

Purchased a sactional from this location and I LOVE it! Their product is very high quality and their employees have great customer service and attitude. We were helped by Jasmine and she is amazing. She listened to everything we needed and helped us find what we were looking for. Very thorough in her knowledge of the products. We were debating prices and possible promotions they would have in the future before we purchased; Jasmine said she would do research on what promotions they were going to have and when they would have them and call us at home. Most stores never call you back and answer all your questions, but she called me back in 1 – 2 days. When all our questions were satisfied, we went back there and purchased from her directly. If you are looking for awesome furniture and great customer service, come here! It’s such a fun store too!

I was surprised. This show room is super tiny! Maybe 4 different couches there. No price tag.
I asked one staff. ‘So… Is that all? How much are thy?’ She replied. ‘It depends. But from $ 1500′ She was pointing the one has 3 seats. ‘Ok…’ She looked confused like me.
She also explained that I should visit there after checking their website. They have too many materials to show at their stores.
I’m old-​school. I prefer going to furniture stores to purchase something after I check it with my eyes and hands.

Bought a 4×5 Sectional from the Tysons location a few weeks ago.
Good things:
The store is immaculate, the staff are approachable and kind.
Their product lines are genuinely top-​notch and quality.
Selection alone is a great reason to consider buying from Lovesac.
Bad things:
Since our order was delivered piecemeal from different warehouses around the country, we had to assemble and disassemble our couch several times to finish putting everything together.
Our covers came several days after our bases/​sides, leaving our material subject to damage/​usage.
Our covers came with half of them IN THE WRONG MATERIAL. We had to send them back (after several back-​and-​forth phonecalls with Tysons) via FedEx (which also didn’t pick them up when we were told they would).
Great things:
We still think our couch is perfect for our home.
It serves that beautiful space between form and function that you want in a big piece of furniture that’s supposed to last a long time.
Our lovely Lovesac rep comp’d us a cupholder for enduing trouble with our order ($ 50 value!)
0% APR for 48 months made buying a very expensive piece of furniture more palatable. That deal has likely expired, but keep an eye out for good deals around Memorial Day.

If you just want a bean bag chair and you want sooner than a month, do not order from LoveSac.
I ordered a CitySac for my special needs son. I was told it would ship in 7 – 10 business days. The fine print? It may ship from Canada. Pieces will ship separately. And if they don’t honor the 10 business day commitment? Customer service will not only barely apologize, they will tell you to be thankful for free shipping and refer you to said fine print on the receipt.
This is ridiculous for a standard bean bag that costs 2 to 3 times the competition.

Bought a black leather couch from the. A year ago. The quality is ok. It is definitely not worth their high price tag. The idea of being able to rearrange the sections is cool but a hassle to do. There is a reason why they use small wooden blocks for the in store demonstration instead of using an actual couch. Once you put the couch together, you will never want to do it again. If the price was less, it wouldn’t be such a bad value. Otherwise, it’s not a bad looking couch. It is surprisingly comfortable tho.

Went to check out the furniture stores at Tysons and was pleasantly surprised with the concept of Lovesac. A futuristic furniture layout concept had me sold within minutes. Big ups to Ben for five star customer service.

This review is specifically regarding my experience at this particular store. Enough people have posted enough things about the product itself so I won’t go into that except to say that husband and I have three sacs and just purchased a sactional, so we obviously like the stuff.
We knew what we wanted before we went into the store, which helped, of course. We didn’t know for sure what fabric and if now was the time to buy, despite us discussing it for a while now. Wesley took his time to sit and talk with us, demonstrate the easy cleaning of the fabric we chose, showed us the (amazingly minimal) amount of (repairable) damage a customer had done to another cover (after 2.5 years and some seriously abusive behavior to the poor thing), and generally made me feel good about our decision to buy. The salespeople there do NOT work on commission, which I love. Wes sells the product well because he believes in it, not because he makes a fat stack of cash if he foists it off on someone. I’m glad we bought at the store instead of online and would definitely recommend this location.

Purchased the 5+5 Chaise Sactional from the Tysons location. It was the best purchase ever! The couch is so so so comfy and sturdy! If you are not familiar with the Sactionals let me fill you in:
1) They are configurable. The couch breaks apart into 3 types of pieces, seats, arms and backs. You can change them around into any style you want. When I have guests over I keep it as a chaise lounge. When I want to watch a movie, I can change it into a movie lounger. Why hasn’t anyone else thought of this???
2) You purchase fabric for the couch. You can change it to any color/​pattern/​fabric style that fits your mood and/​or environment. Most of the fabrics are machine washable and pet/​kid friendly.
3) There is a lifetime warranty. Enough said.
The store has many different products you can try out. There is an in store designer that can walk you through the entire process and give you demonstrations on how the couch works. They have tons of fabric swatches and you can literally design your dream couch. Another added plus is that since the couch comes in multiple pieces, it makes moving and/​or moving it around very simple. Want to move the couch to your basement? Easy!
The couches are a bit pricey but totally worth it. Be sure to check the website for featured deals.

Like diamonds lovesacs are forever xoxoxo

Their customer service is not good. I ordered my sofa in early March and it still hasn’t arrived. The covers are backordered, they say. This wouldn’t be a problem in general, I understand sometimes demand outweighs supply, but for the lack of communication about it. I had to call them to find out what was going on with my order. I did this after is didn’t arrive two weeks after ordering it. I think for the amount you have to pay for these sofas, that the onus shouldn’t be on me to continually check in about the status of my order. An email update isn’t that hard to send. If I didn’t actually like the concept of the product so much I would have cancelled the order.

Love love love this company! Bought my couch here about 3 years ago and finally got my covers this year! The employees are still very helpful and very knowledgeable!
Nothing bad to say! :)

I have been walking by this store for years. My daughter has always wanted one of their lovesacs but I couldn’t justify the cost. Well, a few months ago my 4 very large and cute doggies busted the wood frame on my current couch. If I was going to buy a new one I wanted something sturdy. We went into the store and spoke with Rishat. He was wonderful. He took the time to show me how sturdy the sactionals were build and that they were guaranteed to stand up to my dogs. He even showed me the best cover for a house full of pets. While we were talking about the couch, my daughter was on a supersac falling in love. I decided to surprise her with the supersac. I ordered it without telling her and set it up one day while she was at school. She loved it. The dogs love it. I love it. A few weeks later they were having a sale and I sucked it up and got the series 6 sacational and a moviesac. We had everything delivered to the house we are moving into next month.
Last night we went over and set up the sacational. It was not hard at all. Before doing it — I watched the videos on YouTube — that made it a lot easier! I also communicated thru email with Mike Cano from their CT office. He is amazing. He emailed me a pdf of tricks and tips for putting it together. So helpful. And when I had a stupid question on Memorial Day, I emailed him and emailed me back. Such wonderful customer service.
I can not say enough wonderful things about everyone I have come in contact with in this company.
I will be sure to post a follow up review in a few month to let you know how the couch is holding up!
As for the supersac — the first week we had it my daughter slept in it. Now it is a fight to see who gets on it first — her or the dogs. The super sac is large but my dogs are huge — not everyone can fit on it together. But there is enough room for her and two 100 plus pound dogs. My husband and I love it too, but we don’t get to sit on it that often — it is always occupied. Once we get set up in the new house we shouldn’t have any issues — we will have the supersac, the moviesac and the sacational. Can’t wait!

Made 2 trips here: 1^st trip was to scope out the place and was pleasantly surprised by the great customer service from the assistant mgr (Niki, I think). She was helpful and informative. After reading and watching youtube vids about the Lovesac, I made my 2^nd trip a few days later to buy. We were met by Rishat who was also very helpful and offered advice on configuration and material selection. We purchased a sactional (4 bases and 5 sides) and a pillowsac pkg (rocker, pillowsac, cover and 2 throw pillows) at a pretty good discount (but still pricey!). Rishat helped load up my truck. The few peeps complaining about bad customer service musta got lemon salespeople cuz all the ones I saw were helpful (either helping me or asking incoming customers if they needed help or info). Very good experience overall.

Product isn’t bad but i guess I wouldn’t know for sure since I am still waiting for it to be delivered! I lost count of how many times i called the store so they can give me a solution but the staff seem very incompetent! They told me It would take a MAXIMUM of two weeks for me to receive my furniture, well It’s been three! Now i wouldn’t complain if they at least knew when the product will get to the warehouse but they don’t even know that!
So unless you don’t mind getting your couch by christmas, i would say think twice before you visit this store.

It was my first time.
I wasn’t nervous, but I wasn’t really sure what to do with it.
She told me it would be OK, just not to get too excited right away.
I couldn’t help myself.
Maybe it was the lack of experience, but I went too far too fast, and before I knew it I just looked silly.
A few hours later though I was ready to try again.
It took some adjusting of my technique, but eventually I became a fan.

If you’re seriously considering Lovesac you don’t care about its price /​have disposable income /​enjoy the finer things in life; so let’s talk quality! The sectionals are comfortable, versatile, rearrangeable/​piece-​meal-​able, and you can change the covers to change the look of your room or to match if you paint, without having to buy new furniture. Great warranty, too.
The sac gets its own paragraph. Mmmmm Lovesac. Who ever doesn’t think «beanbags» are furniture can suck it. Put it in front of your computer so you can write Unilocal reviews, definitely! Read and subsequently take a nap on it because it’s so comfortable, you betcha! Fit three grown women and a cat on it to watch a movie, no doubt! Plenty of other things to use it for, but I’ll let each potential owner be the judge of that, afterall we each handle our sacs differently. Really the only downside is what Jake K. mentioned: breaking the 55lbs of love (for my moviesac) apart into plush individual pieces of foam. Yeah, I gained so much experience doing that I felt like I should write «professional fluffer» on my resume. No, I am not accepting job offers.
The sectionals, though great, can be a bitch. But I owned them, with the help of a friend. There’s no way one individual could unpack and put everything together by herself if she wanted to realize the fruits of her labor in any acceptable time frame, regardless of what they’ll tell you. So get a buddy and tag team those pieces; they won’t say no. You’ll likely need help during transit/​movement, managing to properly cover each base/​side (safety first!) and having one push while the other clamps (oooh, naughty) each piece into place. Even with the added help I certainly worked up a sweat, made primal noises and may have let some expletives escape. I fell right to sleep afterwards… and on something nice and comfy.
As for service at the Tyson’s store, I can see how some of the workers are indifferent and are just there to look pretty and get paid. That was the case my first time… it left much to be desired. Needless to say, I left the store convinced I’d never buy anything. Then after lounging on a friend’s sac and becoming infatuated with it (I swear it was love), I was back. Digan happened to help me my second time around and could not have been more helpful. When I came back with room measurements, he helped again, using their «game board» of scaled furniture pieces to set up the dimensions of my living room with intended placement of furniture. The room has turned out perfect… cough-​cough-​thousand dollars later. I promise, Lovesac will be as good for you as it was for me.

The customer service SUCKS on all levels only at the Lovesac store in Annapolis. It’s much better at the other Lovesac’s but when I came into this store checking on an item which was already purchase the sales rep use of words and body language was very inappropreate. In short they are very rude. This isn’t the first time either because I made a few purchases or product estimating here a few times and most the time met with poor customer service. I do like the lovesac furniture which I brought a 4 bases and 5 side sectional six series after looking at it for sometime. The only thing is that Lovesac is pretty expensive and its better to wait until some type of holiday when they have a special on the sectionals. Even with whatever special they have the furniture is still expensive in my eyes. Another thing is that they can offer deals to go along with your purchase of any sectional like free pillows, free side or cup holders. So if they haven’t offered you anything make sure you ask, if they don’t just got to another store until you get the best offer.

Not a bad place! I usually walked past this place thinking that it was some weird German store and never really took a deep look inside beyond the shaggy bean bag in the front.
Well, in quest of a bean bag, I ended up walking out a few hundred clams lighter with a Lovesac in tow.
The store is manned by a guy who looks like what our own Kevin L. might look like if he were white — both The Wife and I made this observation in the car on the way home after the stunned look on our faces wore off from spending so much on a bean bag chair. Of course, we did manage to land a bit of deal and had no clue what was in store.
The chair itself is pretty good — granted, breaking apart that foam inside got to be a royal pain in the ass after about 10 seconds but I understand that it’s the easiest way to pack it so you’re not trying to stuff a 20 cu ft bag into your car. The more you jump/​sit/​make out on it, the more comfy it gets.
I’ll swing by again when I finish designing the «man cave» aka basement space. But this place is definitely worth a look!