McLean Pool and Spa

Scheduled them to come and clean my pool and check the chemicals. Came home to a checklist in my mailbox of things they did while there and a pool that wasn’t touched! The checklist said my chlorine was at 5 ppm. Which is impossible since I hadn’t added chlorine in a week and when I took it to Leslie’s that evening, it tested at 0! They didn’t vacuum, didn’t brush the sides… long story short– they did nothing I asked them to do!

Do not use this company! We had them come out to clean jets and the initial red flag was when they asked where the hot tub was and it was connected to the pool. The next flag was when he said the hot tub just needed algae cleaned and did not get that the jets being clogged was the reason the water was not circulating and the water was stagnant. The technician did not speak much english and had an «apprentice» there to learn and help translate. When I spoke to Frank Whitchey, the owner, he himself had no idea. We had the service guys leave and then noticed they disconnected the valve and tried to manually turn and electric actuator! After speaking to several other pool companies, it became quite evident that this company is uneducated in the pool service business.