Na Hoku

Really nice experience ! Anastasia was wonderful and helped me pick the perfect gift ! Beautiful unique jewelry with a story behind it.. It was cool to know they have people working there from Hawaii as well, it gave a authentic feeling.

Original Post:
I will NOT purchase another diamond piece from the Na Hoku line in the future. What appeared to be a quality diamond ring, was quite cheap after I had it a few months. I loved the jewelry in the store, and I had purchased Koa wood pieces from Na Hoku in the past. For Christmas, I decided that it was time I purchase a blue diamond ring, and I thought of no place other than Na Hoku because the pieces were stunning. I purchased a cocktail blue diamond ring with white diamond halo and small diamonds scaling the side of the ring. I received the ring about 8 weeks later because they had to specially make the ring in my size. I received the ring near the end of February.
It was beautiful, but approx. 4 months after I received the ring a diamond on the halo was missing. I was shocked because it was new and I had not worn it out often. I went back to the store and they stated that they would send it off to be repaired, but because it was outside the 90 day time-​frame I would be charged if it appeared the ring was damaged by their repair facility. As I suspected they would come back and tell me, the ring was «damaged» by me and it would cost $ 30 to repair. The manager was courteous and only charged me $ 15 for the repair because it was new.
Due to the travel and work, I was unable to go out to the store to pick up the ring after it was returned a few weeks later. I saw the ring and it appeared fine when I inspected it, however, this was to the naked eye. I wore it out the store that day and was happy to have my ring back. Two days later, I notice ANOTHER diamond was missing now on the band. I own several pieces of diamond jewelry and I have never had problems with «diamonds falling out» of my pieces that are several years old.
The quality of the craftmanship for their diamond pieces is severely lacking, and I am sure they will feed me another line on how it must have been «my fault it was damaged.» Na Hoku is already over-​priced and they do not provide discounts at their store, but I thought I was buying a quality piece. Now I realized that I overpaid for a cheap diamond ring, that seems to be costing me more and more. I could have purchased a beautiful blue diamond ring from another retailer and it would have been insured by their company for issues like this. Now I know why Na Hoku did not offer insurance, it’s because the diamond would constantly need to be repaired. Although I do not have any problems with the store, I am extremely disappointed in this brand. I will now be shying away from purchasing diamond pieces, if any pieces at this point.
UPDATE 12/​01/​2015:
As I had stated before, I was not displeased with the actual store location or their service. The store manager contacted me after hearing about my unfortunate situation and was very kind in offering either to provide store credit and exchange the piece for another piece (s) at the store, or to have it repaired at no cost and shipped directly to me instead of the store. After perusing the store, I did not see anything that captivated me quite like the piece I had originally bought. I opted to have it fixed again, but the manager informed me that if I was still not satisfied later, I could exchange the piece — but she did not expect to have any future problems because she was going to have their diamond team inspect the entire ring.
I received the ring very quickly, approx. 2 weeks later. Of course I still love this piece, and was only disappointed with the quality, and that diamonds kept popping out. It has been a couple of weeks since I received it, and I have not had any problems with the diamonds on the occasions that I have worn it. Mostly, I just appreciate that Na Hoku took responsibility of my satisfaction and their product, and recognized that the situation was not okay and did something to rectify it. I am still disappointed that it took social media to trigger the appropriate response, but in the end they took the right steps to gain customer satisfaction and that goes a long way in choosing a person’s next jewelry purchase destination.

Stopping by at Na HoKu is always a total pleasure and feels like visiting a slice of paradise (we have never been, but are dreaming maybe one fine day visiting Hawaii!)
Yesterday, we just stopped by to say «Hello» when running errands and were helped by the lovely Maria who looks just like Meryl Streep, I swear! The also charming and warm hearted lady who had previously helped us, equally lovely Miriam, was also there, and what a delight seeing these wonderful sales professionals again!
We were just browsing (or so we thought:) and mainly stopping by briefly to greet them, as usual, there was absolutely no pressure or pushiness to buy and we ended up buying my first watch in many, many years. I am just not a watch wearer since I stopped working as a flight attendant and put my old dual time zone watch in my box of memories. And I hadn’t seen one I liked in years but they had a charming one with environmentally sourced Koa wood from Hawai’i that looks chic and organically timeless. Maria kindly took out two links straight away as the watch was too wide and in the meantime, I admired all the tropical, chic pieces on offer.
All ladies working at this store (the first one we met last year was a fellow former flight attendant and also absolutely lovely) are a sheer delight, ooze warmth and real hospitality, and make one want to stop by every time one goes to Tyson’s. I have known our mall since 19 years and seen its transformation over time with extensions, stores coming and going etc, yet this store just like Zales and Kay’s consistently brings so much joy to its customers, at least to us, that we couldn’t be more grateful. Maybe because of some deep yearning of wanting to visit Hawaii since forever, which is just not in the cards financially any time soon, we had not visited this store in all the years until last winter when we finally entered this little oasis of island flair and enchantment. I wish we had done so earlier, but a big hats off to the friendly, courteous and professional staff who are always helpful and exude what I imagine the Aloha spirit of Hawaii to be in person! Mahalos nui loa! (Practicing just in case one wins the lottery one day:))

My husband and I got our wedding rings here.
Unique, pretty jewelry at reasonable prices. This is a Hawaiian jewelry store («Hawaii’s finest since 1924») and a lot of their items carry an island flavor (sandal, palm tree, Tahitian pearl.) You can find more classic pieces here as well.
The salespeople are not the most knowledgeable, so I would suggest finding what you like on the website before heading to the concrete hell that is Tyson’s.