Neiman Marcus

I expected exceptional service here, however, it was completely pitiful. I walked into Neiman Marcus looking for a costly winter jacket but did not see my size. After searching for quite some time, I found a sales person in the department. As I approached her for assistance, I noticed that she was on her personal cell phone browsing Facebook. I asked my question and, without even looking up, she simply said, «What’s on the rack is what we have.»
I pressed on and discovered a mannequin with the size I needed. I reapproached the salesperson to request additional assistance regarding the jacket on the mannequin. She was back in her original spot, yet again, browsing Facebook! Reluctantly, she walked over to the mannequin (still browsing Facebook, while walking!) and removed the jacket for me to try on. After handing me the jacket, she walked off.
She did not return. There were no follow-​up questions asking if it fit well or if I needed additional assistance for a different product. I left that particular department angered and then went on to look for a pair of leather shoes to go along with a recent suit purchase. I inquired about some Ferragamo shoes. The salesman barely gave me any of his time, as he seemed too busy restocking some inventory. In addition to this, he could not give me an answer to any of the questions I had for him!
I later noticed a Ferragamo store location already in Tyson’s Galleria and their customer service was wonderful. I will never give my business to Neiman Marcus after such a horrid experience.

I bought my wife a Mackenzie Childs Au Gratin dish for Christmas. It was priced as the large one but appeared to be the medium size just looking at it. I mentioned it to the lady that assisted me and she thought it was labeled correctly.
I took it home and my wife loves it. However, I did measure the dish and according to the mackenzie childs site, i was indeed correct. Yesterday my wife and I took it back to this Neimans only to get credit for the difference and after having to seek assistance, an issue with this department at this location.
The lady tried to measure this incorrectly and did not want to be told she was measuring wrong, I raised my voice and she shut down instead of having an open mind. Then she walks off without saying anything. 4 – 5 minutes later she returns with a man from somewhere else in the store, he did not introduce himself but did allow my wife and I to show the difference. He tried to take the return, which we had already said we just wanted the difference in price.
We were given a credit. While I didnt expect a dramatic apology, I still believe we deserved at least a polite, light apology.
Nothing.
The lady is eastern european and the gentleman from the middle east. They obviously are not trained in customer service and/​or are managed poorly. Either way this reflects poorly on the NM brand. I am from Texas and have not seen this lack of training or management in a NM store.
I will say my experiences at Nordstrom at Tysons and Pentagon City, smoke NM. Their staff seem to buy in to the goal of the company. NM you need to mystery shop your stores.
I also purchased a Yurman bracelet the same day in the jewelry dept.

I know it is called Needless Markup– but call it what you will, you can’t beat the service. I bought a YSL clutch and had it overnighted to me for an event. Had ordered shoes earlier in the week. Package came for the clutch, and something else (of much lesser value!) was in the box. Called immediately, and they got the handbag manager on the horn ASAP. They didn’t have it in stock, so Ana WENT TO YSL AND bought it WITH HER OWN CREDIT CARD. It will all be straightened out so she is not left holding my bag financially, I can assure you now and she assured me! She went over and above. I can’t believe it and certainly did not expect it at all– I’m shocked. THAT is NM service.
And it is being couriered over to my place tonight– again, wasn’t expecting it.
NM is incredible. They will make it right. You pay for it, they ensure it.

This review is for the PRADA boutique. Jennifer Allen in Prada is super nice and helpful. I called about a sale. She said she would provide more details about the sale via email, and she actually emailed me. Not many other associates would take the time to do this, especially during this busy time of the year. Moreover, I haven’t even met her yet. I came to the store to see the bags. She took the time to show me all the bags. She was very helpful and sincere.

Best customer service and excellent selection. I bought a Balenciaga bag and decided it just wasn’t for me. Return was easy and no questions asked. The SA, Elliott, was extremely helpful and patient. Researched every question I asked and gave me as much information as he could about the items I asked him about.

I really cannot afford to shop here but I give it 5 stars for just being a beautiful place to look at. The displays and the colors in this store are amazing. I have always been treated respectfully even though I am far from rich. This store is a place for dreams! If you can afford.

My mom always receives the best customer service here! Even when she is just browsing! The Chanel is very small though but a good SA would be Jenny. The Prada wasn’t the most pleasant experience but that won’t prevent from giving a 5-​star rating. (I suggest you buy CHANEL from Neiman’s or Saks, the credit card programs are useful and the return policies are much more flexible than the Boutique).

I always have a great experience shopping at Neimans! I highly recommend Angela in the Chanel boutique. She is helpful in various areas of the department store. She is a true GEM!

bought a box of chocolate for my grandmother’s birthday — it was nicely wrapped and bagged — the customer service of this place is always attentive.

Chanel sales associate Jenny Kung was awesome and very knowledgeable with the products. Ask for Jenny

My mom always told me retail therapy is the best therapy (horrible advice I know), I came in today with two specific bags in mind the Artsy by Lv as well as the Marcie by Chloe. Darlene helped me the last time I came in so it was awesome to have her again, she’s extremely knowledgable on the bags in her department and when certain colors would actually be in stock. I ended up with a gorgeous «nut» colored Marcie bag, and she offered to call me when the color I originally wanted comes in (March is so far away haha).I’m excited for my next visit! :)

I’ve had the best experience with Jenny Kung at the Tysons Galleria Chanel department. She’s great with makeovers and gives the best customer service. I give Jenny Kung at Chanel 5 stars!

Went to neimans and had THE best experience with a sales associate at Chanel. Jenny was able to help me figure out what would work with my difficult skin. She was very knowledgeable of each product and took the time to help me pick out what worked best for me. I would highly recommend asking for Jenny Kung on your next visit. Can i also add that her makeup was flawless!!!

Wow! I normally enter high-​end store expecting to be dismissed because I’m younger, and the Neimans in the District is super snooty, so I came to the Tysons store with no expectations of service, but I was pleasantly surprised by the great service in the men’s department. I highly recommend working with Ramon Tioseco. Even though I was just buying a pair of trousers on sale, he treated me like I was his most important customer of the day, even though I clearly was not. Talk about impressive.
Unfortunately, that level of service is not evident in other departments. The guys in men’s shoes are neither helpful or professional; don’t expect any help in trying on the fit because you’re on your own while the salesmen stand around and stare into space. In accessories, I bought several items that went on sale the next day… it was a total pain to get a price adjustment, and the manager said that the sales associate could have easily sold the items to me as a «pre-​sale» and could have avoided all the back-​and-​forth. Ugh.
One kind of funny throwback is that the store’s ashtrays are in the indoor vestibules, not outside like pretty much every place these days. For a moment I thought I was back in the 80s.

My only and favorite location out of all.
For shoes ask for Chad! He is honest and straightforward about what works well for your foot size. He’s an expert.
For Chanel purses and accessories, ask for Cheryl :-)

My visit today made me a Saks customer for life.
Earlier this winter I purchased a $ 1,300 Fleurette coat which I LOVE. I normally would purchase a coat from Saks but only neimans carries this coat. I needed to have the sleeves shortened just a tad but kept putting it off. When I purchased the coat, I was told to bring it back and have it altered. I felt safer having neimans alter the coat since that is where I purchased it.
So I brought in the coat. First, the sales lady acted like she didn’t believe me I purchased the coat there. Then after waiting for ten minutes to see the alterations lady, I was told I have to dryclean it first. I live in DC and no way am I going to take it to a dry cleaner (which would require one that specializes in fur) and then drive all the way back to Virginia. I mean c’mon. I tried explaining this to them but they didn’t seem to get it. They acted like I don’t know how to find a dry cleaner and told me there is one in the mall.
The main thing that bothered me was their attitude and how they handled the situation.
So this is why I will be purchasing my new spring shoes and work clothes from Saks.

While this may not be the best Neiman Marcus store in terms of their selections and such (I think the Mazza Gallerie in DC is the best one!), I do have my favorite in terms of their SAs here (I think I’ve been pretty lucky to run into helpful ones!). Soo Park over at Tom Ford’s Private Blends in parfums is awesome — he lets you test out the scents available as well as make recommendations based on your favorites. I absolutely LOOOOVE the Neroli Portofino — it comes in a beautiful ocean blue-​ish glass bottle and the scent is just intoxicating (in a good way) — very fresh and clean! Dennis, over at the Tom Ford section for men, was very helpful in suggesting which bow ties would match which dress shirt (the bow ties are so nice and puffy; I love it!). Just make sure you check back/​contact your favorite SA often as they are currently receiving Fall shipment of new products (or for any upcoming season). The selection in handbags are pretty okay, too: D
+Soo Park over at Tom Ford’s parfums
+Dennis in Men’s

I came here to get a pair of Christian Louboutin «So Kate». When I got there they didn’t have my size available for purchase but one of the sales people, Elonda Esi, let me try on some shoes that were on hold for someone else so that I knew what size to order. She ordered me a pair of shoes and within a week I got the shoes shipped to my door free of charge. There was a minor defect on the bottom of the shoes so I contacted the store immediately so I could exchange them. Elonda called me first thing the next morning to inform me that they had the same shoe in the size I was looking for and she exchanged the shoes for me all under 10 minutes. Quick service is a big deal to me because I am always in a rush to be somewhere else.
I have always shopped at Neiman Marcus because I love their products but I have never had as awesome customer service anywhere as I have continually experienced at Tyson’s. I am very pleased with how professional and helpful she was. She even texted me a few days later to let me know they got a new shipment of shoes in nude color and in case I wanted them she said she was going to hold on to it. She is very considerate. Thank you so much for my new shoes!!!

I generally don’t come to Neiman unless I’m passing by but yesterday I actually came for a reason. My sweet boyfriend was getting me Louboutins for the first time. Thank you to the amazing Tina Macauley for helping me pick out a pair. I ended up with some classic black platforms «Biancas» that I now want to wear everywhere. She was very helpful and I am so glad I came to Neiman.
As for the store itself, it’s a very high end department store that has luxury products, and also has Chanel and Louis Vuitton inside. Bring some serious money if you want something from here!

Love the store and everything in it. With a gorgeous Van Cleef boutique, Chopard counter and a ridiculous shoe and bag salon, this is the land of Oz for fashion lovers.
But the staff… what is wrong with your HR department? The people who work here are like hawks ready to swoop in and follow you around like their prey. Too aggressive. Stop it.
The women at the beauty department are the worst. Sorry, but telling me that every product is the best out there isn’t really selling me anything. This isn’t my first time in a NM, and I was really just replenishing some beauty supplies. Please don’t try to upsell me (every product in the store) when I know exactly what I need.
They did send me home with about 100 beauty samples!