Saks Fifth Avenue

I gave it for 1 star because Unilocal does not allow me to give a zero! This Saks store is the worst store I have ever visit! Definitely avoid to shop there forever. Staff is the very very rude and did not offer a solution but just keep complaining the costomer! Seems like if you buy anything from Saks but if you want to return it later, that is impossible because you choose to buy something from Saks and they will find any reasons to refuse returning! To sum it up, never shop from Saks and staffs are so rude! Manger Johnson from cloth department is very likely a racialist because his words and his attitude to a costumer indicates that.

Purchased a sports coat that was altered to size but when I returned and tried it on it did not fit. Simple right? No. They went back and forth with me and said wait for the manager. Store manager came and said «what do you expect it’s not bespoke», refusing to return or exchange the item. Considering that I had to go back to the store twice and ended up without any solution, I feel very disrespected. Eventually they will realize they can’t afford to have interactions like these but by then the damage will already be done.

The shoe department here is filled with a lot of snobs AKA sales reps. Poor service and they only acknowledged a certain group of people. Which is why I take my service directly to Neiman Marcus. I gave 2 stars because the cologne/​perfume reps are approachable and provide excellent service.

Dear Saks Men’s Department,
I can’t tell you how lucky you are that Dante D. has joined your team. My husband’s metrosexual side has secretly always wanted a stylist to put some looks for him together but always felt like he had to spend a fortune and didn’t really know where to start. Enter Dante, who is the absolutely the friendliest, nicest salesperson in retail we have ever encountered. This specific Saks has some very snobby sales people and we have stayed away in the past and taken our money elsewhere.
My husband was lucky to have Dante working one afternoon and came home all excited on how ‘there was this awesome sales guy who helped me pick a great suit”. I was intrigued and had to meet him. Sure enough, I was thrilled to meet a Saks sales person who makes ALL his customers feel special — whether they come to see him in sweat pants or an Armani suit. That’s how I can describe Dante’s aura.
The story has a happy ending: my husband finally splurged on a multi outfit wardrobe ($$) because Dante put him together and now my hubby looks like a total fox. And Dante helped us do it with a mix of staples and post holiday sales racks.
Gents — go seek him out! Nice, conscientious of budget, and super stylish as well.

For menswear, I would highly suggest shopping at the DC store instead of Tysons Corner. The DC store is better-​staffed and has a wider selection, and you’ll be quickly offered a bottle of water. In McLean, there’s no water and you may have to hunt down a sales associate. I was shocked that the dressing rooms were all strewn with clothes and debris — even the salesman was deeply embarrassed. Customer service is not polished here. The staff yell across the floor at each other and even customers, and today it took my five phone calls to get through to a person and a line that wasn’t ringing forever. Not cool… Saks is supposed to be a step above Wal-​Mart, right?
I have to share this interaction. I asked a salesgirl for help, and she said to me, «I’m going to do you a huge favor and get someone who is a specialist in this product.» Then she looked at a rack, maybe momentarily thinking she knew what I was looking for, and repeated, «you know, I’m just going to do you a huge favor and call for someone who works in this department.» A huge favor? It’s a huge favor to get me the right help? I ended up with a nice salesman, but I thought it was rude that he complained about his pay to me («you know, we don’t make a lot here, so please keep shopping»), and then he cussed at the misbehaving computer.
Class is somewhat missing here.

The only reason that I would go here is because of Jim, he is extremely helpful, honest and kind. If you want someone to help you pls ask for Jim, he works at the women’s shoes department but he can help with your others selections. I highly recommend him.

This review is for an employee named Tania Francioni that works at this Saks location in Fine jewelry department. I had an issue with returning a gift from saks. I spent 30 minutes trying to explain this to two other employees and they could not help me or it seemed to me they did not want to help me. Then along comes Tania, with a beautiful smile, I tell her what happened and she says okay let me fix that for you! she was trying her best to help me. She fixed the issue in less than 15 minutes! She was amazing. Tania is the only reason I would go back to this Saks.

This review is for an employee named Kolby that works at this Saks location. I had an issue with a Saks online order and I was charged $ 100 more than I should have been. I spent 15 minutes trying to explain this to another employee and that woman just couldn’t process all the numbers I was telling her so she could see the issue. Then along comes Kolby, I tell her what happened and what should have have been the case and she says OH I SEE WHAT YOU MEAN, I CAN DO THAT! She fixed the issue in less than 5 minutes! She was amazing!
If every employee at Saks was as amazing as Kolby, Saks could be right up there with Nordstrom! Saks should not be okay with hiring a woman as incompetent as the first one I spoke to. If you can’t subtract $ 175 from $ 1495 without panicking, there’s an issue. Long story short, Kolby is the only reason I would go back to this Saks and she’s probably one of the few reasons Saks hasn’t gone out of business altogether.

Saks has really gone downhill since they were acquired by Hudson’s Bay. They now get you with their «final sale» scheme, which if you are not used to seeing at a luxury department store — something I have never seen at any other department store — and buy something on a whim, you may be stuck with a useless, luxury piece of something in your closet.

IF YOU EVER WISHED TO HAVE THE POWER OF INVISIBILTY, JUST GO TO SAKS AND YOUR WISH WILL BE GRANTED IMMEDIATELY UPON ARRIVAL!
…
So it’s about 2 years later since my original post and NOTHING has changed.
My previous review, I only called out the makeup department. How could I be so selfish and not mention the other departments?
So here it goes.
The rudeness does not only exist at the cosmetics counters, it extends throughout the whole store. Again, why is it that all Saks Fifth Avenue sales associates are so snooty and rude?
I have been a SaksFirst member for years. I own the SaksFirst MasterCard. Their rewards program is AWESOME compared to other department stores (Nordstrom, Neimans, Bloomies) I have nothing but positive things to say when I shop at SFA ONLINE. However, walking into one their stores, especially the one in Maryland and Tysons Galleria, I am stared down by associates the moment I walk in. No hello. No assistance nothing. I’m a big girl, I don’t need someone to hold my hand while I’m shopping but DAMN whats with the mean mug?
I have let this go on many occasions. Yesterday, however, I’ve had enough. I spent hours in traffic. It was a long week at work. I was tired. Anyway, so I stood there in the shoe department, in front of the Christian Louboutin section to be exact, and NO ONE approached me. Instead, one associate was standing there on her cell phone. The other was chatting up a storm with her friend. There was no other customers there besides me, my mom and uncle. At first, I didn’t even know they worked there. (Shows how professional their employees look)…
After about 10 minutes of just standing there awkwardly, I chased down the one that just got off her phone. Note, I approached her. (Oh, and at this point she had to know I needed assistance since she was looking at me while she was talking on the phone earlier) … I asked her if they had these shoes in a 36.5. She went back to check. She came out, looked at me, without stopping, said we don’t have it. And continued walking to the other associate. She didn’t offer any other sizes or styles. I was fed up. Told my uncle and mom, let’s go.
I walked around Tysons Galleria for a bit then ultimately returned to Saks, since I drove all the way from MD. I didn’t want to waste a trip especially all the horrid traffic I sat in on the way there. Put aside my feelings and walked back in the dreadful shoe department. Again, no one knew I was alive. Saw the same associate, chased her down AGAIN, because god forbid she approached a customer and asked if they need any assistance. Asked her if they had a 36. She said she would go back and look. She came out with a box, however, not for me. She handed it to another associate who was helping someone else. And started to chat up a storm while I was just standing their awkward again. She took her damn time. Finally she goes back again, and brings out the shoes. Couldn’t she have looked for them with the other shoe she brought out earlier for someone else? I don’t get it.
I know a lot of you are thinking, why not go online? The shoes weren’t in stock online. I have a gift card from Saks that I need to use by the end of the year. Otherwise, my ass would’ve been out of that store long ago.
Not sure why all Saks associates are snobby. Is it because I’m Asian? Is it because I’m young? Am I supposed to wear designer from head to toe while I am shopping? Should I be decked out in rubies and diamonds?
P. S. When I got home, I realized there was no heel taps in my box.
Terrible.

I bought several pieces of jewelry here. Less than 6 months later, one of the pearls had fallen out of one ring and another had broken. Spoke to an associate several days ago, she said she would speak with her manager and we may be able to swamp them out for new pieces. Went in tonight with both pieces, and she consults her manager. After speaking with her, she says «We will fix it for you.»
About 30 minutes of seemingly redundant paperwork given that both pieces were same manufacturer, etc. she gives me two receipts. She then says we will call you once we get a quote from the manufacturer and let you know how much it will be. Then she says, that’s why it takes 3 – 5 weeks to get them repaired, my first time hearing this timeline. Everything i know about both sales and service were completely disregarded in this entire process, most importantly the associate wasted my time, made an erroneous claim in our first interaction that got me to come back in today, and did not do the most important thing which is set expectations up front.
Bottom line, i love Saks and I hate this store. I put almost everything i buy on my Saks MasterCard.

A nice big store with lots of quality products. However, this stalker clerk wouldn’t leave me alone to sell me something I didn’t want. I had a particular need for a sports coat that they obviously didn’t have. Stalker woman didn’t care and aggressively tried to get be to buy something else and steered me to the Armani and Hugo Boss sections that were clearly much higher in price and didn’t meet my needs. Sheesh. When she finally disappeared to go find another thing I didn’t want, I booked out of there. I was looking over my shoulders all day to see if Stalker woman followed me in the shopping mall.

Not sure about the other departments but, the shoe inventory sucks. Even the guy who works in the shoe department told me to go to the Saks in Chevy Chase or even New York… Or even go to Neiman Marcus next door. Lol. Wow. (Saks in 5^th Avenue does have a lot of inventory)
I did buy some fashion jewelry but, the selections were limited. Good customer service tho…

I got my invitations for the Presidential Inaugural Committee Ball on the 13^th. The event is on the 21^st! I started at Bloomingdale’s but all the formal dresses were way too short. I gave up on Tysons Corner and headed to Tysons Galleria, and went straight to Saks.
I went to the formal dress section, and I immediately!!! got greeted by Nancie B. She asked what the event was – inauguration! She was so sweet because she immediately shared my excitement and I could tell it was really genuine.
She asked what I was looking for and I said my only limit was no black. Then I said I really didn’t know other than that because I’ve never been to a ball. From there she walked me through the whole floor and helped me pick out four beautiful dresses.
She set me up in the largest fitting room with two full view mirrors – front, side, back. With every dress, she’d give me time to put it on, and knocked to see if I needed a zip and asked to see the dress. She even helped me take pictures. She gave me extremely honest opinions on each – we both fell in love with the first and the second, had a mild reaction to the third, and tossed the final dress. We went through the pros/​cons of each but I still couldn’t decide so she suggested I take both so I could think it over overnight.
Then we discussed fitting and she told me that we could do alterations but they had to be done tonight or the next morning and that she’d use a favor to get the alterations rushed. She gave me her card to set that up if needed.
After checking out, she gave me a hug and told me to have a great time.
Nancie B. was absolutely amazing! I came in so excited and I’m glad that she was able to match my energy and keep me excited!
Now – Saks is most definitely an investment. The silk twisted knot Armani gown that I tried on was $ 1655.
Alterations run $ 20 – 200.
But you cannot beat the quality of these dresses at all. And you can’t beat the customer service I got.
And hey, it’s cheaper than Neiman Marcus (I tried on a $ 6500 Oscar de la Renta dress!).

I have always shopped at Saks and Bloomingdale’s… Short HIlls, NJ and NYC.
But, the Tyson’s Saks is the probably the worst customer service that I think I have ever experienced. The sales associates in that store, particularly in cosmetics and contemporary, don’t know anything about the brands, product or when the events are.
I went to Cosmetics yesterday for YSL makeup, and the young man had no clue what I was asking for. Other than the fact that the YSL section is pretty minimal, I would have thought that he would just look onto the computer — «Sorry, I don’t know what you are talking about.» Look it up on your freaking locator!!!
Then, no one was at the Chanel area for nearly an hour… Finally, some Cle de Peau woman tried to assist me with putting on absolutely WRONG color matches in addition to trying to sell me Cle de Peau concealer that didn’t match (even after I told her that it did not look to be a match).
The cosmetics floor was empty of sales people, and so this woman tried to handle several customers — meanwhile making me wait for fifteen minutes until I tried to get someone else. She was nice, but clearly untrained. She mentioned that there was a beauty event the next few days, and I asked her why she didn’t mention «pre-​sale» and the bonus gifts upfront.
My favorite, Kelly, who used to be at the Laura Mercier counter, was the only competent sales associate there. She would always email me events, put aside bonus gifts, and actually help me with my apparel and shoe shopping (yes, locator if my size was not available in store).
Now that she is gone, I will be heading back to Bloomingdale’s and Neiman Marcus.

Best selection of clothes. The sales people here can tend to be a little stuck up and stiff but I know what I want and i get it.

In the quintet of high-​end, national, department stores (Neiman Marcus, Barney’s, Bloomingdales, and Nordstroms being the others), Saks Fifth Avenue seems to balance fashion and affordability the best among its peers with its range of product lines. Granted, items are still not very affordable unless you can find it on sale! In the Galleria, Saks forms the «mid-​tier» anchor store when compared with Neiman Marcus and Macy’s.
The Saks in the Galleria is a multi-​floored store much of it dedicated to Women’s clothes, shoes and accessories (of course), but with ample floor space devoted to Men’s as well. Plenty of Men’s items were on sale, but pretty picked through leaving only the ugly stuff or XXL sizes. The store is clean, well lit, and logically laid out. A sufficient number of staff are present should you need assistance, which I didn’t on this visit. As Saks go, this one looks like all the others. No better, no worse.

Hate to compare Saks to NM, but it’s inevitable since they inhabit not only the same mall, but also the same shopping demographic. While they do have some great wares, I don’t like the sales staff. They love to hover and make suggestions based on what they think you want to hear (or perhaps to move certain items), not necessarily what they truly believe, or what actually looks good on you. Feels slightly high pressure to the point I had to tell the two sales people that I preferred to shop alone and would call on them if I needed assistance.
My feeling stands that NM is my preference for this milieu of retail.

I’m not the target audience for Saks. Oh, I love me my designer goods, and I love to spend money… but I also love food, drinking and traveling so much more.
However, Saks (and Neimans) are like mecca to my mom, aunt and uncle. They come here so often that the sales staff know them by name. Remember their birthdays. Have their number on speed-​dial.
Needless to say, when I’m dragged along for a shopping trip (which isn’t often — as my entire family deplores my Lady Gaga-​esque fashion sense), I definitely don’t fit in… but the staff here still tries to make me feel welcomed.
Case in point, on our last trip here, my mother proceeds to buy a $ 1000 fur vest (which she will never wear). My uncle buys a $ 8000 laptop bag (for his $ 200 netbook… yes, ponder upon that for a moment). My aunt buys a $ 700 purse. Me? I found a pair of $ 20 jeans in the super-crazy-clearance-OMG-I-can’t-believe-we-are-still-carrying-that-2-seasons-old-monstrosity rack. And yet… the sales staff treated me with the same courtesy and deference as they did my family (probably helped by the fact that my mother was lovingly whispering sweet nothings to a $ 2000 pashmina at the time).
Yes, their products are definitely high-​end and not for the average consumer, but considering the snooty attitude from many high-​end luxury stores, I’ve been incredibly impressed with the customer service at this Saks!

I particularly like the Chanel counter here because they share new ideas without any sales pressure. Otherwise, this Saks store is a smattering of this and that, all at the high end of retail.
A small fur department and little alcoves of designer brands share the top floor with the odor of hair treatments wafting from the salon. This level is also where you can arrange for personal shopping services (a great extra benefit for career women).
On the main floor you’ll find both pricey costume jewelry as well as real bling, handbags, cosmetics and their «now» fashion dept. for women. There is an inadequate shoe dept. and a minimalist accessory section. The lower level is where you’ll find menswear, larger ladies coats and clothing, a lingerie section and gifts for the home.
Saks sells truly lovely, expensive things, but in the world of high end retail this is a mediocre anchor store. I am surprised it is not distinctive store in its displays, interior or presentation of goods. I’ll admit it, I’m spoiled – I remember the glory days of this brand.