JNJ Auto Detail

So I gave it a month to cool off before writing a review … And looking back I still find this to be one of my worst moving experiences ever (and I’ve moved an average of every 9 months for the past 18 years, half of that with various professionals).
If what you need most is flexibility or last-​minute service, then maybe, but be careful. Otherwise, try someone else.
I needed a tiny bit of flexibility, as I wouldn’t know until the night before what time my POD would be delivered. Up front, I got great service.
However right up to the night before, I got no confirmation and had to make a lot of phone calls just to be sure I didn’t have to hire someone else. The day of, I got no phone calls until I started phoning to ask why they were late.
I’d been clear that I had a 12×16 POD very full, and the movers would need to walk about 200 feet to an elevator, then it was about 100 steps from the elevator to my door. I gave a specific list of the items that would need 2 people or that were awkward in some way. I’ve moved enough that I estimated 2 – 3 hours — this was half as much stuff as I’d moved into a 3-​story townhouse with a 2-​man crew, and they took 2 hours, but this time there was more walking.
But what a nightmare: The «lead» guy started griping right away that the building should have carts for them to use, and he only had a hand truck not two like he’d usually use. He said buildings downtown «always» have carts (I’ve lived downtown a lot, NEVER someplace that has carts). The «second» guy looked exhausted as soon as they arrived.
They also said they’d been told it was a much, much smaller job — don’t know what happened to my itemized list of what was in the POD.
Over the next FIVE hours, the two men could never work together. The «second» wouldn’t listen to anything anyone told him. They’d been there an hour before they could get on the same page in terms of 1) fill the elevator, 2) take the elevator up, 3) empty the elevator. The elevator kept ending up on the wrong floor because I had to keep stepping away from it to help the guys unload (something I’ve never had to do before).
I had an antique dresser and I’d been clear, it’s glue is loose and there is ONE way to move it. DO NOT try to shimmy it out. The second guy who never listened did try to shimmy it out, we both told him to stop, then when our backs were turned he did it again. No surprise, the piece popped apart badly.
Neither of the men seemed to know how to deal with the dresser (take out the drawers, move the outside, bring up the drawers), and it took them 20 minutes of head scratching to figure out how to deal with IKEA Billy bookcases (what mover in Portland hasn’t moved 100 Billy Bookcases).
The second man who didn’t listen was also unable to work very hard, he was so exhausted.
The whole time the first man kept apologizing for how bad the first man was, but honestly neither one seemed like they were professional movers. They were just so perplexed by every little thing. I had to work alongside all day, and I’d go upstairs with a few things and come back down 10 minutes later and find them scratching their head over the same item. In the end I had to direct everything to get anything done. And still, half of it didn’t end up as I asked.
So I ended up paying a ridiculous amount of money. I also ended up with a number of damaged items because the second man wouldn’t listen or pay attention to things like «FRAGILE» written in big red letters on every side of a box. He also slid things across solid wood surfaces, scratching them badly.
I’ve since watched moving crews move in a similarly packed U-​Haul (lots of small things, a piece of furniture with some loose joints), and I’ve never seen anything take over 2 hours.
I’ll never move on a Monday again, to be sure — back to my 2 preferred moving companies next time (who don’t work Mondays.

I hired JNJ on behalf of a client of mine, as I coordinated her move from California to Oregon.
I spoke with both Jim and Sarah on the phone; both were friendly, helpful, and professional. Sarah went above and beyond several times, helping me coordinate all the details.
JNJ has been incredibly flexible with us. I was surprised to know that they have a 24-​hour service, and could show up to meet our U-​Haul driver with just a couple of hours notice. This was so helpful, since we had very little control over when our driver would arrive.
It takes a lot of trust to have someone move your belongings when you aren’t there. JNJ has definitely earned that trust.
If I have any other clients moving, I will recommend they contact JNJ first. Moving is always stressful. Working with JNJ was a joy and definitely helped to reduce all our stress. Thank you!
Update 8÷7÷15 — This company has changed owners and names since I worked with them. I have not worked with the new crew or owners.

unprofessional… no show no call… bad bad bad mover… so not recommend it… not even worth 1 star

My «new» truck had 6 years of crud on the inside and outside — the dirtiest truck I have ever seen that hadn’t actually been dipped in mud with the windows open — and somehow JNJ got it back to sparkling-​brand-​new-​clean. Absolutely magic! Family owned and operated, super nice, hard-​working people, best pricing in Mac. You’re gonna love them and your «new» vehicle.

Highly recommend! I called Jim and Sarah with short notice and was so grateful to hear a job was wrapping up nearby and the guys would be happy to tack on my small job at the end of their day. I worried the person on the phone was a little over optimistic, and I was wrong! Chris and Mitch called and let me know they were on the way over and handled my job with smiles and friendliness! They helped repair a piece I had damaged previously, placed everything where I wanted it, and made sure there wasn’t anything else I needed when there was time to spare. Thank you, JnJ!

These guys were amazing! I would highly recommend them for any move. They moved everything very quickly, packed our POD perfectly. They got more in the POD than we thought could go in it. They were friendly, courteous and professional. If you are in need of someone to help load your move, call them. There were NO hidden charges like I have found with so many other movers. Can’t say enough, they were wonderful. THANK YOU

I hired them to move a solid marble table that was in a wooden crate. They did a great jog and were careful with my table they also took all the crate material with them when they left. They hire American workers that are very polite and clean.
thank you will use again when needed.

I have been going back and forth about writing this review and after a phone call with the office today where I explained that I wanted to write a negative review and why and the response I got, I decided I did need to write a review. I informed the office person of our experience, to which she responded by being quite snotty and then hanging up on me, so I decided that our experience does need to be shared so others could make a better-​informed decision about whether or not to use this company.
We hired two movers to move a 5×10 storage unit and a partially furnished 2-​bedroom apartment (no living room or dining furniture, just two beds, two desks, a dresser, W/​D and some boxes) to a house about 6 – 7 minutes away. The movers arrived with a dolly that was too small to move stacks of boxes, so the movers carried each box *one at a time*. I had spent the day before moving small items and boxes in my car to our new house (less than 3 miles away), so all that was left were about 10 – 12 large boxes, 20 – 30 medium boxes and the furniture mentioned above. When we moved in, those movers took 2.5 hours, which included a 20 minute lunch break. They had a dolly and put 3 boxes per load on it. When I mentioned this to the movers, they said they had brought a small dolly and couldn’t use it because the wheels were too small to put anything heavy on it.
We had anticipated the move taking 4 hours, tops, since there were less boxes than when we moved in and we had already taken several car loads to the new house over the two days prior to the movers coming, but it ended up taking about 8 hours. The movers arrived at the Penske office just after 3pm and left our house around 11pm. They were nice and polite, but they just wasted so much time by being unprepared and carrying each box one at a time. I eventually got in the moving van and started stacking boxes that weren’t too heavy (i have a back injury, so I can’t lift more than 15lbs), yet they still wouldn’t carry more than 1 box at a time. My boyfriend then got in the truck and started carrying 2 boxes at a time and then the movers started doing the same.
It was a very frustrating experience and it was a complete waste of money. Yes, their hourly rate is cheap, but they make their service more expensive by taking an excessively long time to complete the job. By the end of the experience, we wished we had gone with a higher hourly rate company just to have gotten the job done faster.
As a positive note, the two guys who moved our things were nice and very polite. They hooked up our washer and dryer for us and had positive attitudes the entire time they were here. Which is actually pretty impressive considering how long they were here.
Overall, we won’t be using the company again and have discouraged their use to those who have asked us for a recommendation. The politeness is nice, but the move ended up being incredibly expensive and took much longer than it needed to.

LIke Carol P., my original movers could not meet the scheduled move time on Saturday and asked, just 10 minutes before, if they could move the time back two hours. I found JNJ on craigslist and called on Sunday. The person on the phone was curteous and scheduled my move on Sunday in two hours.
Dustin and Tony did a great job for me moving my furniture and belongings from the storage to my apartment. When I moved here from Texas back in August, many of my furniture was scratched and dented The guys took good care of my furniture so no additional damage occured.
It was only about an hour and 15 minute job, but with the minimum two hour limit, they offered to move my additional belongings that would not fit in my apartment to a smaller storage unit. That willingness to work for two solid hours was a nice suprise in this day and age, when some people want to be paid, but not do any work.
Call them; they were great!