Red Road Auto Service

Before this trip, I had never been to a mechanic that did not provide a cost estimate prior to beginning work. You can imagine my surprise when the shop called to inform me they were finished with my vehicle. I was floored when I arrived and the total bill was over $ 250 with no call to get my consent to make the repairs. I would have liked time to consider all of my options after learning the cost, the vehicle is older and I may have waited or decided not to repair it at all. I believe the manner in which my repairs were handled was unfair and possibly unethical. I would not use this business in the future. They did not apologize when I let them know I was dissatisfied with this business practice and the only «solution» offered was «I don’t mind keeping the van if you don’t pay me». I was spoken to in a very smug and cold tone the entire conversation. My concerns with their business practices were ignored and the whole encounter left me feeling taken advantage of.