Massage Envy – McMurray

My spouse bought me a gift card knowing how much I love massages. Over the years I have had many and understand pricing and services. My appt was at 3:00 for which was the time I arrived. After all the paper work and upsell questionnaires were done it was 3:07. I proceeded to my room and met my therapist for which she gave me instructions for disrobing. She returned 8 min later at 3:17 or so. At 3:50 she ended the massage and proceeded to tell me massages are only 50 min… (For which I was not informed). So basically my $ 50 gift card got me a 30 – 35 minute massage, That is unacceptable in my book. I used the massage envy website comment section to inform them of my concern and it has been 2 weeks and no response to make it right. The therapist was okay, but Massage Envy at least in McMurray/​Peters Twp is definitely not customer focused. There are many choices in my area and will go else where. Please be aware of their fine print and lack of customer intimacy.

I joined Massage Envy a few months ago. I work in retail management, so I am always stressed. I mean really stressed. I came here on a whim after shopping at the TJ Maxx across the street (great stuff there). I had been to a Massage Envy once before, but never joined. This one had a fairly laid back vibe while still being busy. I had a good massage and a facial. This office was just getting started on facials and they use the Murad line. Great product. I tried a few massage therapists and found one person who is my massage therapist soul-​mate. (no I will not tell you her name because then she will be too busy to work on me!) I go there every 2 weeks for an hour massage each time and only pay $ 100 total a month plus tip. I feel like I won the lottery every time I leave this place. My muscles are all loose and I usually have that I-​am-​too-​relaxed-​to-​move-​quickly gait. The contract is for a year at $ 59 per month, receiving 1 massage a month. Not too shabby for fabulousness.