Kingsdown

Received a defective mattress and we can not get kingsdown to honor their warranty. Stuck with a $ 3,500 mattress that sags more than our 10 year old mattress that we replaced.

When shopping for a mattress, we were told by our local store and others, Kingsdown mattresses are great. At first, yes, it felt comfortable. Over time we purchased 4 sets. However, within 4 years of purchase two of our mattresses started to have issues of softness and sagging. The local retailer told us we needed to contact Kingsdown directly for warranty support. We did, a technician came to the house to measure and believed the was an issue. Weeks went by and we contacted Kingsdown, only to be told, they would not do anything. Within 12 months we had an issue with another King size mattress and ended up with the same insulting result. When we called customer service, they would not budge and seemed like they were insulted we called. We went back to the store to make sure they are aware of the situation. Having a customer buy one time, seems very short sighted… Congratulations, I have now replaced the mattresses with another brand.

I got my Kingsdown mattress about 6 months ago. It is without a doubt the best bed I have ever had in my life. I went out to find the feel that you get in the Ritz Carlton and the Four Seasons. You know, really supportive but PLUSH-​PLUSH-​PLUSH.
I use my mattress on a powerbase that I had already, and it is so wonderful that I don’t want to ever get out of bed. I feel perfectly supported, but there is no pressure anywhere on my body. It was a little pricy (almost 3000) but it was SOOOOOooooooo worth it.
I got it through a Mattress Giant locally and they were a pleasure to deal with as well. I hope I never have to sleep on anything but Kingsdown for as long as I live.

i purchased a mattress set made by this company through sleepys. we are having a problem with it because it won’t soften any. after contacting customer service of both companies, neither are willing to do anything but sell a new mattress. i’m not shelling out another $ 2600 for this junk. i wanted to swap to the softer line but they said no.