The UPS Store-Mechanicsburg

According to Wikipedia, United Parcel Service, Inc. (UPS) is the world’s largest package delivery company and a provider of supply chain management solutions. The global logistics company delivers more than 1.5 million packages a day to more than 7.9 million customers in more than 220 countries and territories around the world. They have 440,000 employees and in 2015 their net income was about $ 4.8 billion.
A few weeks ago, my son moved from Virginia to California and since he was going to fly, he chose to ship his computer. He went to the UPS and paid them to pack it. They did, and charged him $ 42.57. He then took the box to the U.S. Post Office for a shipping estimate. The next day he took the box back to the UPS Store because he decided to ship via UPS. At the store were the very same guys who had packed the box the day before. They accepted the box and shipped it to California for $ 152.31.
A week later the box arrives, mostly intact but some damage along one side of the box. My son set up the computer and, gibberish. Clearly the internals are damaged. He had insured the shipment for $ 2000.00
He calls UPS and is told to wait for a representative from the insurance contractor to call. A week later UPS (Corporate not the store) says they don’t have enough claims staff and it will take «weeks» for anyone to show up. Instead they suggested my son submit an email with all the details of the shipping event. He did. It was, I must say, impressive in detail and timelined the whole event from start to finish. A couple of weeks pass, no result.
Ok so… package was shipped on April 19^th. Today, June 2^nd, he is told by the store, that UPS Corporate has denied the claim because after UPS packed the computer it «left the store» therefore… I suppose some evidentiary chain of custody was broken and now UPS is not responsible for damage.
1. If UPS can track 1.5 million packages a day, why can’t they track the progress of a small damage claim?
2. They never told my son that once the box leaves the store you’re on your own. By the way, they also missed out on an opportunity to bilk my son out of a few more bucks by making him pay them to «repack» his box.
You know, I never could figure out why my dog always barks at the UPS guy. Now I know.

I’ve been going to this UPS location a few times a week for the past few months and the folks there have been nothing but professional and helpful. Jeff, Taryn and Susan are always pleasant and take care of my shipments quickly so I can get on my way. No matter how busy it may be, they’re courteous which is rare these days. I’ve been to a few other UPS locations in the area and this is my favorite because of the way the staff treat me. Keep up the good work!

Ive come here before and usually get decent service. Today apparently not enough staff and a whole line of people getting fingerprinted. The lady in front of me was addressed and sent to the fi, gerprint line. As the girl behind the counter worked on binding some printed material I stood there. I finally asked if I should come back and she said someone will help you when available. My response? «I guess no one is available.» here is point: Why not take a moment to stop binding the books, greet me and let me know that it may be a few minutes before someone can help me. I certainly dont mind but don’t look my way and then act as if Im not standing there!!! Im a customer just like the rest of those folks in there!