A Better Door

The most unprofessional, confusing nonsense I ever dealt with in my life! They have come onto my property without our knowledge or permission twice to measure. Each time a different door is needed; we need custom (no, we have standard measurements!), different panel # (no, we don’t want to change what’s existing!) and now we need something else! WTH
The secretary has no manners and is extremely unprofessional (must be related to someone)! She has no business speaking to the public. Sounds like her eyes are rolling while she tells you she has nothing to say!
As subcontractors for Home Depot, they should have been screened more thoroughly!
That is a huge Home Depot error! Already dealing with Home Depot was a nightmare.
DO NOT WASTE YOUR TIME WITH THIS COMPANY!

My twenty-​year old garage door opener motor finally gave up the ghost. I chose A Better Door because it was the best reviewed garage door company on Angie’s List. They lived up to their well reviewed reputation. The technician arrived in the window promised. He was extremely polite and very competent. All around, this was a great experience.

They are still the sub contractors of Home Depot. Somethings have changed since 2012 = Lowered Expectations!
1) They removed that clause from the contract that they will remove your old door and instead they put in that they’ll charge you more if you want that service.
2) They removed that clause that they will paint… anything. They will charge you more for that.
3) I didn’t get attitude from a clueless secretary. I actually got a cell phone of my specific guy that will install the door. He was running a little late from the morning job, but he was able to estimate correctly that he’ll be there in an hour later and just as he said so, he was on time. He installed the door correctly. He had a nice attitude and was quick. He finished the job as specified.
So Instead of upping their game, they improved expectations by lowering them! So I was happy with what I got because I expected such low level work. Go with Sears if you want your old door removed and any painting done. Home Depot was cheap because they get cheap sub contractors.

Avoid this company at all cost!
They are a sub contractor of Home Depot and gave me one of the worst experiences while trying to have my garage door installed.
1. They did not show up the day they were supposed to and did not call. When I called the company Monday morning, the dismissive receptionist did not apologize, she defended her worker and said that he showed up and there must have been a misunderstanding. Nobody showed up and nobody called. This was a blatant lie.
2. When they came back a week later, the work man did not haul away the old door. I paid for this service and it was stated clearly on my contract. When I showed it to the man he said that it wasn’t his problem because he did not receive the orders and that i would have to call the office on Monday morning. He left the old door and materials in the middle of my driveway leaving it unusable for any car. Lazy Lazy Lazy!!! Do your job!!!
3. When I called Monday morning, I was once again given the excuse that there must have been a misunderstanding and that someone would be by later in the week to remove the rubbish. When I told her that it was unacceptable because I cannot park my car and considering what happened last week they should try to take care of the situation asap, I was once again met with attitude. I am sorry but I should not be receiving attitude from a company that is not doing their job. Why is it so hard for people to complete a service that they were paid for? Never have I had a more nasty interaction with a costumer service rep. It is disgusting how a customer can be treated like garbage… what ever happened to the customer is always right?
The bottom line is that while the door was installed correctly, the customer service is abysmal — there are plenty of other garage door companies to choose from. Do yourself a favor and find someone else. It is not worth the aggravation and being treated like shit for a simple job.