BJ’s Wholesale Club

While I was doing a huge shopping at BJ’s today I decided to grab a pound of American cheese. I get to the deli and there are 2 guys working behind the counter. The woman in front of me in line literally leaves a list for the kid and says «I’ll be back to pick it up». So now I am the only person waiting to be helped. 1, 2, 3, .5 minutes goes by and not only am I not being helped, nobody has even dignified me standing there. So I say «hello, can I be helped». One of the dopes behind the counter says «he’s working on an order». Not the right answer dope! The other guy finally got me my cheese, which was already pre sliced by the way. Unbelievable! Don’t work with the public when you lack customer service and interpersonal communication skills! I’ll never shop at the Medford store again!

It is what it is. You enjoy wholesale prices and a quick, easy shopping experience. This is a no frills store that is smaller than your average wholesaler.
There always seems to be a line to check out. It’s tough to wait there ten minutes with your haul of frozen goods, but know that going in.
She’s a solid store that is utilitarian. Not that impressive, but delivers on what it promises. I’m glad I go here, but I’m never excited to visit and experience it.

This BJ wholesale is a decent one. The store is always organized, and everything is easy to find. The only problems I have are we have to take out our membership cards like Costco does. We never had to do that before but now we do. I also hAve a problem at checkout. The lines are always a 10 minute wait and there is only about 4 registers open. The customer service is really good though. Never came across a problem there. Just a couple things need to be worked on nothing major which is good. I will always shop here because the prices are great and I can get everything I need in one place.

I got a one month discounted membership on groupon. It came with a $ 10 gift card so I thought it would be worth it. It feels like a poor mans Costco to me. I’ve been there twice and the only sample they had out was popcorn. Boring. I did find a few good deals but they only seem worth it if you have a large family or a business. All I bought were blackberries, muffins and bottled water. If I didn’t live close by I wouldn’t bother again.

Groupon had a deal for BJ’s $ 10.00 gift card plus one month free membership. I got it and the only thing I found here that I would spent my gift card on was bottled water. Now that’s real bad. It was not as large as I had expected to be, buying bulk is okay but they had nothing I would consider getting bulk. Only sample in this entire store was popcorn. That’s one of the fun part of going to places like this is to be able to sample. Their baked goods were okay but not tempting enough to want to buy any. I guess it was okay for checking it out also the two cases of bottled water I bought had 38 waters in them for the price of 24.

Smaller BJ’s than I’m used to, but has everything you need. This BJ’s also has a larger variety of beauty/​hair/​makeup products than I’ve seen at others, which was a nice surprise. They even had ROC facial care products!
Checked out at the self-​checkout which didn’t work out too well. The scanner on the self check-​out machine was questionable, as it was very difficult for the machine to pick up the barcode on almost everything. They caused the line to move very slowly, which was frustrating.
Store was organized, clean and staff were friendly and helpful.

Once a year, I rent a car and drive from Boston to this location to stock up on things like paper towels. The layout is a bit confusing compared to the one I used to go to in South Florida but all in all, it gets the job done for what I need. However, the customer service department isn’t so great. For example, today I went to renew my membership, only to find nobody behind the counter. When an employee walked by I asked what was going on and she said she’d go find out. After 10 minutes, someone finally starts walking towards the counter only to be stopped by an elderly woman who whips out a receipt and proceeds to ask something. At this point, the line behind me is almost around the corner and everyone is getting impatient. So what does the employee do? She escorts the elderly lady who never got in line straight to the front to take care of her issue! Seriously? Have the decency to wait like everyone else. And the employee should have known better. Just one more example of the poor service at this location. Again, they have everything you need, just pray you never have to deal with anyone who works here.

Very much your standard wholesale store. Because of it’s location, it is very convenient on and of 93. However, if you are going on a weekend, be prepared to wait a longtime in line. They always seem to be understaffed and the wait here is much longer than any of the other BJ’s.
With regards to stock, they always have what is on sale and I have never been told that they are out of whatever I’m looking for.

This place is horrible long lines for everything especially customer service. Never seen more than 2 people behind the counter! Really hope market basket opens so I can go there and save the membership fee!!!

Go to Stoneham instead. This place is pretty awful. Run down, poorly organized, and lines for customer service six people deep.

A fairly standard BJ’s that gets the job done for me. They aren’t winning any awards but they aren’t so repulsive that I don’t want to go back, either.
I have had few interactions with workers at the Medford location other than the butchers because I tend to buy much of my meat (especially for backyard BBQ’s) here in the summer. I had an issue with a piece of meat once smelling rancid and was able to return it with no hassle.
The aisles are usually fairly clean but the layout here is different than other local BJ’s like the one in Woburn. I never understood why stores can’t just be uniform with one another. The aisles are very wide like most bulk stores and easy to navigate. Few items are completely sold out but reaching them at times can be a pain if they aren’t right on the floor.
There never seems to be a cart collector here so grab one BEFORE going inside from the carriage holders near your car. Same goes for the flat bed carts if you need one of those. You may even need to dodge them while attempting to find your parking spot, more often removal of carts in the lot would be really nice.
Speaking of which, the parking lot leaves a lot to be desired, one of the most confusing I’ve ever been in before. Why does that aisle exist down the middle like that? Why can’t you just make more parking spots there? It’s not easy to get in and out of here and I really hate turning left at a busy time of day so I often to just opt to go right out of the lot and make my way back home through Medford side streets. Going out the back onto the Fells isn’t a bad idea at times either.
Adequate? Sure? My favorite? Nah. Luckily, I’m only here once every 2 – 3 months anyway once the toilet paper and other bulk essentials run out.

Terrible customer service, and unprofessional. I never liked this place from day one, but I used it because it was closer to me. I really don’t mind driving 1 extra mile to COSTCO from now on. COSTCO is just unbeatable.

I’d give BJs wholesale club a 4 in general, but the Medford Location is lacking in organization. Trying to navigate the food section in one line is impossible without backtracking and jumping back and worth.
If it weren’t for the incredibly upbeat and helpful ladies at the service desk helping me with my trial membership, BJs would get a two. These ladies deserve a raise! They were quick and knowledgeable and informative about memberships without being pushy. Two thumbs up for them!

Customer service is beyond terrible. Vicki, at customer service, was rude to my handicapped aunt who was trying to purchase bracelets. She will be taking her business elsewhere. To Costco.

I’ve been to this BJ’s location in Medford several times because I live a few minutes away. In general, BJ’s is pretty bare bones, like most warehouse shopping venues. The prices are NOT that great. You would think that when you buy in bulk the prices would be awesome… but they’re not. When you factor in the annual cost of membership fee, to gain access to the store, the savings is even less. I only go because buying in bulk means I make fewer shopping trips. But, I give this BJ’s an especially low rating because the staff has been consistently unfriendly, unhelpful and often rude. Obviously, it’s a reflection of the management.

I like the BJ’s product. They seems have more options compared to Costco. Smaller package is also good for a small size of family.
But I have to say the service desk… They only have 1 lady working there usually, so there is usually a line of waiting. And even though people are waiting, the service desk lady will chat with another co-​worker… When it finally my turn, I told her what I need, I don’t think she was listening… Lets put yourself together at work .ok?

I’ve been a member’s of BJ’s for over a decade and this is the first time I ordered tires from them. I will NEVER do it again. Not because of the tires but of the customer service.
Easy enough, went to their tire department, had to wait a little bit before someone came out to help me though. They didn’t have the tires I was looking for but said could order, would be 3 – 5 business days. I did this on a Saturday with the expectation they would call me by Friday. Friday came and went with no call, so the next day I called the tire dept.
Whoever I spoke to said they needed to have a manager get back to me. 3 hrs later no call back. I tried calling again and asked for customer service instead of the tire dept. First thing the service rep said was special orders takes 5 business days, I politely informed her it HAS been 5 business days. Then she proceeded to check on my order. It apparently had not arrived yet, I explained that no one had called me back from the tire dept to let me even know if they were in and that they shouldn’t say ‘3−5 business days’ or at least call to let the customer know they had not arrived yet. I was really just looking for a ‘sorry’ and it took me saying all of the above to get this very softly spoken word out of her.
Haven’t heard the worst of it. The following Tuesday I got the call my tires were in. I was told I needed to go to customer service first, so the tires could be released and once that was done I would be able to take my car to the tire dept to have them installed. I showed the service rep my receipt, she made a call and then another call and then said they were getting my tires. Uh why would they bring me the tires? I was having them installed by BJ’s. After the service rep said this to me, she asked to help the next person in line. She didn’t ask me to wait to the side or anything. After a minute or two went by I asked the service rep what was going on. She said she was waiting for the tires where I replied how I was told I needed to come to customer service to release the tires and once done could bring my car in. The service rep said everyone does it differently. Again, why would I want the tires I bought brought to me, to put in my car, then drive around the building to the tire dept and THEN have them install them!!! Another minute or two goes by and the service rep says my tires are in the back and I can go to the tire dept now.
Wait, there’s more. I drive around the building and when I walk in… they ask me for my receipt, so I show them the same receipt I showed the service rep and he was like ‘no the order form’. Seriously? So he yells back about some tires and I hear someone tell him ‘yeah they’re right here’. What kind of system is this?
The only good thing was that there was no one else in line and got my tires put on within an hr. Oh forgot to mention that after I got the call my tires were ready on Tuesday, I tried calling Thursday, Friday and Saturday to see if there was a wait before driving over to BJ’s and no one in the tire dept picked up. It was ridiculous.
I HIGHLY recommend NOT buying tires at BJ’s. The headache is not the worth the few extra dollars I saved.

Great BJs, but no gas station. You buy stuff in Bulk here, but some items aren’t so huge. My roommates tend to get our papertowls, cleaning supplies, toilet paper etc from here. Its only 40ish for a year, and you get some surprising deals. I picked up a huge bad-​ass snow scrapper for my Forester from here.
The other thing to know is there is a verizon kiosk here. The prices are a bit better than the store, and you don’t need a BJs membership to shop at the kiosk!

I had never been to a BJ’s before and considering my boyfriend kept raving about it (the STORE), I somehow got dragged along.
I was less than impressed. Yea woohoo you can get stuff in bulk but honestly who needs a 5 pound tub of ketchup.
The meat section was disgusting, dirty and messy. Seriously, one look at it and I suddenly became a vegetarian. There was blood everywhere– like the end of a bad horror movie.
Oddly enough I couldn’t find half the things I was looking for– and I thought BJ’s was supposed to have EVERYTHING in BULK. Apparently not.
The place is shady and desolate from the outside and not much different from the inside. Also–
WTF THERE ARE NO SHOPPING BAGS. My boyfriend had to go jank some cardboard boxes to use to stuff our shit in so we could properly carry it inside when we got home. Why wouldn’t they have shopping bags– GIANT OVERSIZED shopping bags. Everything else is in bulk but not bags.
I’m still intrigued by the aura of a wholesale store, but I plan to take my intrigue elsewhere to another location next time. This place made me want to take a shower after I left.

Who doesn’t want to be part of a club?
Ok, seriously.
The pros of BJs:
1) Size wins here. You can get the biggest box of Mrs. Fields cookies, the biggest tub of Jergens lotion, the biggest box of tampons. Everything is oversized. You can stock up for the next year in about five minutes of BJs shopping.
2) Everything is surprisingly inexpensive– a three pack of body lotion: $ 12 (when each bottle would be $ 7 at CVS). Two pounds of apples for $ 3?
The cons:
1) I think BJs brings out people’s insatiable appetites– or at least mine. I always leave BJs with something stupid– like a ten pound bag of Peppridge Farm goldfish– because it’s soooo cheap. Five months later, when I’m cleaning out my pantry, I curse myself for having made this purchase.
2) BJs has the world’s slowest check out.