Essential Appliance

If we could give a negative star we would. DO NOT USE THIS COMPANY! If you read Google reviews and BBB filings you will see the guy is a thief! Has changed business address and phone and name multiple times, takes appliances to repair them and then disappears! Doesn’t answer phone, email or texts. We have the police looking for him now!

did not show up for appointment, did not call, did not respond to email or phone message.
in retrospect, I should have checked the BBB and Unilocal reviews first, and noticed that he never responded to my request for a price estimate.
everyone deserves a second chance so decide for yourselves.

Doubt you’ll ever get work out of this guy.
I called and left message after message and took a miracle to get a call back. Twice I got calls back and the guy was not in a place to make an appointment and would have to call me back — never did. I finally got the guy to make an appointment and he never showed.
He emailed me 90 minutes after the appointment time and said his car broke down and AAA was on the way but would have to go back to the office after that. Said he had bad signal and couldn’t call me. So, how did he call AAA??? Said he would call me when he got back to the office — never did.
I got my warrantee company to give me another option and went with Superior Appliance in Everett and they have been FANTASTIC.

Do not hire Essential Appliance!!! There is a reason they currently have a rating of F on the better business bureau website. I paid them for repair of an appliance and they charged me and did nothing. They came to fix an appliance and they looked at it quickly and told me I needed to pay for the service call and they would order the part and return with it and install it without any additional service charge. They took my money and disappeared. I called multiple times without any response.