Northwest Community Credit Union

Very nice and knowledgable. Line moved fast enough! Real small 2 person teller counter! Maybe a loans desk behind that it looked like? And that was it. Glad there’s an ATM out front, convenient! The parking is crowded and small out front though and really easy to miss this location and drive right by! Maybe a larger sign out front is a good idea???

Northwest is full of great people. I came to them in protest of giant corporate banks ripping off American people. I will stay with a smaller credit union BUT I don ‘t know if I will stay with Northwest Community Credit Union. My big complaint is their NEW computer system. Not very good. Hard to navigate. I can’t log in through MSN but I can from Google or Bing. Not just on my computer but any computer. I have to use the search for their Pop Money then when it comes up it does not have a way to get to it. Very frustrating.
I also had a customer service agent be rather rude and uncaring. I would understand that attitude from one of the big banks but not from a local C/​U where the agents are your friends and neighbors in Southern Oregon. I am growing a small business that is becoming successful. I think I’ll wait to withdraw and stop doing business with them when my accounts become large enough that they will care about losing me as a customer.
I want to reiterate that most all employees do a fantastic job. It’s the few that spoil it for the rest. The computer system needs lots of work.