Nu-Way Cleaners

I’ve been a customer for many years and have always been very satisfied with their work. Their seamstress is outstanding.

Called yesterday and explained that my zipper on my pants needed to be replaced. The lady said the highest price for a replaced zipper is $ 18. I thought the price was a little high but needed them to be fixed this week so I went to drop them off. When I spoke to the seamstress she said it would be $ 24. She told me I called the wrong place when I told her the lady on the phone said it would be $ 18. I felt uncomfortable and won’t ever go there again. Plus the prices are incredibly high. There are less expensive options in Medford.

I have been using this cleaners since I moved here 9 months ago. They are adequate but could really use some training on wowing customers. Like many businesses in this area, there seems to be a prevailing attitude of indifference. On the positive side however, my clothes always turn out nice and are done on time. I just wish I felt a little more valued as a customer.

Best customer service and the staff can’t be beat! They have a very competent and talented seamstress also. I have been going here for years and they have never lost or damaged an item of clothing. They also recycle.

Surprisingly good experience here. I didn’t come here expecting anything more than average service, but my expectations were exceeded.
Things can get messy when you have family in town visiting, and even more so if your family consists of many people like mine does. To spare the details, sometimes someone brings a kid who has the stomach flu, and, when they do, sometimes bad things happen to bed comforters. A mere washing at the laundromat near my house did nothing to remove the odor, so I took it down to Nu-​Way along with a down comforter that had suffered a similar mishap (yep, it happened twice).
Upon arriving, I was told by the woman behind the counter that dry-​cleaning was actually the wrong thing to do for comforters and thick bedding in general. Apparently, not only will the chemicals dessicate the down feathers of their natural oils, they will also remain in the fabric and, if you like to pull blankets over your head, may kill you (!). An exaggeration on my part, but you get the idea. So, rather than dry-​cleaning, we took their offer of washing the comforters using ammonia, which apparently neutralizes bad stuff (I don’t know).
Came back later in the day and they were done and ready to go. They both smell fine now. Pretty fast turnaround, too. I’ll be back.