Sentry Ford Lincoln Mercury

DO NOT DO BUSINESS WITH THESE PEOPLE.
What a horrible experience, I suggest never doing business with these folks, go to Garvis Lincoln in Lowell. First off I bought a beautiful 2012 Lincoln MKZ I saw on auto trader that they had at Sentry. First off when I walked into the service room my sales person was very rude and did not take my business seriously. I end up buying my car a week later even though the sales person was very pushy and rude for a decision that day. I brushed this off seeing as it is the car I wanted I really didn’t care who sold it to me. I take the car home and notice the driver side door panel, the bottom is coming undone when I close my door, I informed the sales man about it and he takes care of it and orders me a new driver side door panel, It takes THREE MONTHS for the part to come in and then once it is in they rush me to get my car serviced. So finally after three months my driver side door shuts properly. It took me about 5 minutes looking at the door to notice a piece that goes onto the inside of the door handle is falling over itself, the handle is at least a quarter inch misaligned and there is a huge crease running down my door. Once I notice the third noticeable flaw in my door I text the sales person and take pictures of the issue. He agrees with me and says he forwarded this information off to his manager and he will be in touch shortly. This is over a week ago now and have not heard anything. If you are reading the review and some other dealership has a similar offer I would go with them without dealing with the head ache Sentry Ford Lincoln in. For the money I paid for the car, you would expect way better quality then what I got. Long story short, it takes three months to get a part in, once in the part is in and installed it looks like dog shit, This issue was supposed to be addressed by a manager that I have not heard from yet. I am a very unhappy customer and will be quick to recommend my friends and family away from this dealership.

If you want to buy a car, don’t go here unless you want to not be greeted when you enter their showroom, wait 10 minutes before you finally ask someone to see the car you went to buy (because they don’t have one on the showroom floor even though it’s one of the their top selling cars), then when you ask someone he tells you to talk to another guy. The other guy points you in the direction of someone else and the 3^rd guys tells you he can help you once he finished the paperwork he has to do. Sorry but you want to make a sale, you need to have customer service. What ever happened to the hungry car salesman? We left as the #3 guy finished doing his paperwork and drove 5 miles further to another dealership. No way do these guys deserve a commission from anyone until they get their customer service into better shape.

They never answer the phone and when you leave a message, they’ll never get back to you. If you need answers, look elsewhere

I have brought my car in for service a couple of times. I won’t again after this morning. It took forever to check in for scheduled service because the person I spent 10 minutes scheduling never put me in the books. They knew in advance that I would need a loaner car but did not schedule and did not tell me I would have to go the Enterprise to get it. After waiting 20 minutes for a ride to enterprise, I asked for my car back. I will go somewhere else for service and honestly my next car.

I would never purchase a new vehicle here again.
Not much went well. I was put with a salesman who was extremely forgetful and rude. This included rushing to close the deal in 2 days so that it would be within the quarter, then being annoyed that he had to come in on his day off when he pushed to close that soon. Called me before I said I would arrive asking where I was, then when I arrived the manager was 30 minutes late so we had to wait regardless. During this time the salesman was joking about how my girlfriend was not happy with the waiting time. The salesman also almost forgot to give me the second key to my vehicle which I had to not only point out but make him look and see that yes, he hadn’t given me the second key. They forgot to ask for the check for a new title for my trade in, then later called saying there was an issue, and I was told by the salesman, «I need this done as soon as possible or I won’t get paid.» with an accusatory tone, forgetting again that they didn’t ask for this while I was doing the final paperwork. Meanwhile, he hadn’t even checked whether and item I left in my trade had even been found. I later received another phone call from the salesman, once again with an accusatory tone, that I did not give both keys to the vehicle and asking for the code to the door. Both keys were given over at the time of the deal. As for the code, I had to explain to the salesman (and also the mechanic did not know this) that you can get the code from removing part of the center console in an Escape. I don’t work in the field at all and I had to explain something about the vehicles they sell. The salesman was just utterly forgetful, rude, pushy, and has made for a terrible experience. If I receive another phone call from the salesman accusing me of anything else I am asking the manager to no longer have him call me, as it feels like harassment at this point because the salesman cannot do his own job. I will never purchase another vehicle here nor will I recommend it to anyone.

I called this LINCOLN dealer for a service appointment on a LINCOLN and the representative told me they wouldn’t work on it because it was an older model. Typically, an older model is a positive testament to the quality of your brand. The rep was totally bothered, not even recommending an offsite vendor. I had to ask. It was now clear to me this location doesn’t value the customer or the brand they represent. I would never buy a car here.

I went for a service on my truck I had a check engine light two day later they call me just to let me know that they had found the problem (it need it a new alternator and was gonna be the solution of the problem late that day they call me just to let me know that didn’t fix it by that time my bill it was already $ 1,250 dollars and my truck It was the same except bewitch a big bill so I told them not to do anymore work on it. The girl on the phone recommend to replace the engine for $ 7,500 dollars. I went to pick up my car so mad the next day I try to talk to the manager in charge which it was a lady when I explain her the problem why my bill was so high and my car was still with the check engine light on, except I had a huge bill of $ 1,250 dollars she didn’t know how to answer all the questions, no experience with customers service. When I told her that it was a ripoff she told me to get out of the building. I will never go back to a ford dealership (service center) I will definitely not recommend it to anybody. I bet if Mr Ford was still alive this places were completely different he was all about great service this people all they care is about money. I regret it very MUCH.

I filled out their online service appointment scheduling tool. All I got was an email with them trying to sell me a new car (no mention of the services I’d asked for or the time/​day I’d asked for an appointment). Then I called: The guy cut me off and transferred me (without explanation) to someone else who didn’t pick up. I let it ring for over two minutes until I finally hung up. I’d been here once before years ago and they replaced my battery with a used one that also stopped working after a week or so. I thought I’d give this place another chance but nope. Don’t go here.

In a search for a car with good gas mileage to offset my fuel thirsty truck my 6 month search came to an end after a visit to Sentry Ford Lincoln and sales man Jim Broderick. I had quickly decided on two cars I was interested in and did no need to be sold on one of these car models but needed to find the right one and then be sold on the sales man and dealership. I knew I wanted a used 2013 Chevy Malibu or 2013 Ford Fusion but what had caused me to leave dealer after dealer without keys to one was the high pressure sales pitches, the double talk, being shown cars that were not one of the two I made clear were my only choices or a dealership that didn’t seem like the type of operation I would want to give my business to.
When I arrived to the dealership I knew they had in stock a car I was interested in thanks to
and only wanted to see this vehicle. I was allowed to walk through the lot, see what was there, see the car I was interested in all without having a sales person begin hounding me about a trade in or what I wanted my payments to be.
The moment I approached the door to the Ford sales floor the manager politely introduced himself and ask how he could be of service. After I explained I had emailed about a car and would like to view it he explained all his ford sales people were busy but brought me directly over to Jim Broderick who’s office is in the Lincoln building in the same lot.
Jim introduced himself, brought me to his office to recover my email, offered me coffee, water or anything else I may like while he looked up the car and retrieved the keys. He walked me out to the car, handed me the key and let me check it out from the inside while he got a dealer plate should I decide to take it for a test drive. I and while driving around the area he nicely explained a few of the more unique features this car possessed in safety, luxury, and comfort. He also volunteered a carfax report that gave a great history of this car even at one year old.
Once we returned to the lot he opened the trunk, hood and all the little compartments to show it off a bit more. Jim then directed me back to his office to find all the paper work he had available on the car as far as original sticker, their cost, what they did to it as a certified pre-​owned ford, and the lowest price he could offer on it, which was less than the tag on the car said. Before I opened my mouth he had answered nearly every question I could have had. While that was a pleasant surprise here is where I became very happy with this care buying experience. Jim left me alone in his office to think with all the information he had available. No high pressure sales pitch, no throwing numbers at me, no bringing me to car after car to try to force my interest.
I soon after decided I had found my car and my new dealership. I then asked for a few thinks to be done to the car before delivery including a remote start which he worked with me a little on the price a bit too. Jim then offered to try to beat my banks rate to finance the car and they did by a decent margin.
At the end of the day I was driving away with a nearly new car that was still warrantied for 6 more years. A great feeling that I knew all there was to know about this car before I bought it. A dealership that I would gladly return to for service and eventually make another purchase. And a salesman that didn’t stop working for my business once I signed my name. He called a few days later to check in on my car and then offer me and bottle of touch up paint matched to my car and to answer in person any questions that may have come up during the week of driving the car.
I couldn’t have asked for a better experience and just hope Jim is still working there once it’s time to update my truck or my newly purchased car.

We made reservations to test drive a Ford Fiesta. When we arrived, no one acknowledged us as we walked into the showroom. When we finally found someone, the man asked us what we planned on doing after we test drove the car. Really? The answer was, «We are going to decide if we like it or not». Finally, the salesperson was ready to let us test drive the car. I was not even acknowledged, and I was the one who was going to be test driving! I did like the car, but I received vague answers on the questions that I asked. He was more interested on finances. Afterwards, we asked to see a different car, and he kind of pointed to another car. Then he brushed us off. We went to look at a car in the showroom, but no one was around to help us.
While we waited for our ride to come and get us, we waited in the Lincoln showroom due to the rain. Those people were nicer and acknowledged us, even though we were not interested in a Lincoln car.
I really liked the Fiesta, but we will not be getting it from this place.

So furious sitting at this place I don’t even want to elaborate. Service dept is garbage. Don’t come here without at least 6 – 8 hours free to sit in their waiting cell.

Awful!
Worst buying experience ever! I did my homework. I knew exactly what I wanted. All they had to do is give me the car that I wanted.
DAY ONE:
Took a cab. No Pick up service.
First off, I was not helped for about 30 mins after entering the showroom. The late salesman refused to let me drive the focus model I wanted. I drove the high-​end version only. I drove a fusion. When I asked to drive the same car with a different engine he said that I would not want it. What so I can’t drive it? Maybe I was getting the brush off. Maybe I didnt look rich. Maybe the salesman was hungover and crumpy? He quickly disappeared. What he didnt know was I was there to get a car TODAY.
He looked surprised when I sat down and said lets talk numbers. I wanted a basic focus hatchback SE in black. They had multiple available. We fill out the preliminary paper work. I could not see the car the day. It was in the other lot. No drivers. I could not get that car that day because the service dept was closed. I didnt worry. I wanted a basic model is a common color. He showed me a picture. Gave me a print out of the car. I left a deposit.
DAY TWO:
I return the next day. Another cab.
I arrive and I met the salesman. He tries to get me to sign something before I get the car. Whoa there buddy! I told him I wanted to check out the car and drive it first because I had not seen it yet.
He pulls it up. Looks good. He walks inside.
The car has different rims than in the picture!!! As I give it a good look-​over I notice a small scratch on the front bumper. Didnt the service team notice this during prep? And it has 75 miles on it?
I complain.
They offer me 300 dollars off.
I get pissed.
They offer me 300 plus floor mats.
I get really pissed.
The salesman pulls up a second car same model same color. Except it has no pin stripe and no plastic moldings on the wheel wells. Man, you cant give me an inferior car after you show me a cooler one. This one has 85 miles on it.
They offer to fix the front for free and give me 300 dollars off. Even a loaner car while I wait. Ok. I calm down.
Then I notice that the car has a different engine than the one I wanted. It was a flex fuel NOT a PVEZ. They swear there is no difference. Just one horse power difference.
I agree. Nothing signed. They will fix it up then I will buy it.
I return to my house and do my homework. The PREV is a better engine. Its cleaner and comes with a government mandated 150,000 mile warranty on the emissions system. MA dealers are REQUIRED to sell PVEV on 2013 Focus. The flex fuel can take e85 and has no warranty.
I ponder… THEN I RAGE!
Dear Sentry, this is why you suck!
1. Shady
You try and sell me a different car than promised. Not the rims advertised. Not the cleaner and better PVEV. Plus its got 75 miles on it!!! I want a new car. 5 miles? maybe 10. You bring me another car to replace it that has 85 miles? STOP trying to pass off the test drive cars. Everyone floors it in those. Screws up the break-​in. Then you try and make me take two in a row?
2. Stupid
You dont know the difference between the flex fuel model and the PVEZ model? You dont know that the picture shows the 17 inch rims not the 16 inch rims that are listed below the picture. You have no idea that the PZEV comes with an additional warranty? You dont know you are only suposed to sell PZEV in MA?
3. Horrible service
No pick up? I promise to buy a car Sunday. You cant pick me the next day? I live 2 miles away guys. No service department on sunday? Rude staff. Dishonest.
All you had to do is give the the car the I wanted. I carefully choose what I wanted before I went to the dealer. Just sell me the car I wanted.
I bought a Subaru. They pick you up. Are not shady and only slightly douchey for cars salesmen.

Came in to look at a specific car. They box in all their cars on the lot so the car you want to look at is several cars deep. Salesman complained about me wanting to see that car. I had no problem test driving any car of the model, I do have a problem with a salesman giving me a hard time. Asked to see another model as well. Salesman looked pissed at me, and again dealt with finding a similar car not blocked in to test drive. Asked for numbers then said I’d be in my way. Salesman seemed shocked, and seemed to think I should be signing on line after a round the block test drive. Manager came out with a ‘I’m laughing so it seems like joking, but I’m actually serious’ line of «what happened I thought we were all set?»

I took a new 2012 Mustang here for a few services. Completely incompetent service department.
Can’t make or return phone calls to keep me properly updated.
Couldn’t mount wheels without leaving them covered in grease, and making a mess of the inside of my car and trunk.
Couldn’t do body work without leaving wax blobs all over the panels they worked on. The body shop head then lied to me and told me it must have happened while being driven between locations. Wax trucks that specifically dump wax only on new body panels exist in his world. And they completely forgot to repair or replace a damaged wheel. I had to pester them for weeks to have that actually done.
They then drove the car 10+ miles between body shop and this location without noticing the loud racket coming from the engine. I specifically asked them to look into this noise when it was taken in for body work. They returned it to me, with a small amount of wax blobs still left on it, no wheel repair, and a rattling noise that turned out to be an engine that needed immediate replacement. You could hear this noise from 50 feet away, and they felt it was fine to return a car with less than 5000 miles to an owner in this condition.
So I drove the car around the neighborhood a bit to gauge the noise, then brought it back and demanded they take the car back and fix the rattling/​ticking noise. Ford told them right off to replace the engine under warranty once metal shavings were found in the oil filter. Of course they couldn’t do that right either. A day after they gave it back to me, the check engine light came on. They now can’t explain what they did wrong or reproduce the error, but have flashed and reset a number of things and tell me it is all fine. I have my doubts.
I wouldn’t trust these guys to change your oil. They don’t seem capable of doing anything without messing something up. It mostly seems to be laziness and a total lack of quality control. Do not go here under any circumstances. Maybe the sales department has a good deal on a car though, I don’t know a thing about that.

I went to test drive one of their SUVs. They sales consultant, Amel Memic, went above and beyond. He explained me about the car and came for a test drive with me. The only thing I didn’t like was the fact that I had to wait a little bit to find out the quote but he was new and he had to go back and forth to his manager so that’s totally understandable. I recommend their dealership. Ask for Amel.

This is my new favorite Ford dealership near Boston.
Their service rep Bob M. went above and beyond his responsibilities, he answered my questions in a very honest and straightforward manner.
My problem was that my Taurus’ catalytic converter broke off from the bottom of my car because the flange that held it rusted and I guess gave way. I found a technical service bulletin online that described that this was a common problem and that it was covered under a federal emissions warranty. However when I called Ford corporation, they flat out denied that.
Thinking I was completely wrong with my research, I called Sentry for a service quote, but instead Bob told me I was right and volunteered to help me call Ford.
After his call, Ford covered my rusted flange and fixed it under warranty, all thanks to Sentry Ford and Bob. $ 530 saved. How much better does it get?

I’m not sure why there are bad reviews for Sentry Ford. I was in the market for a new car, and I was shopping all over the place. My dad suggested I look at a Ford Fusion, even though I wanted to stay in an SUV. I obliged because I’d taken one as a rental car from New York to Ohio and back and it was very comfortable, as well as had one as a rental between Boston and New York. With an all-​wheel-​drive option, I said I would look at it.
During the car buying process, I had been to about 6 dealerships, and this was the only one where I felt like I didn’t have to fight about a car. Enio was incredibly professional and courteous. I would highly recommend him to anyone. Some people cannot believe I bought a Ford, but honestly, I was looking at German cars, and it nearly broke my heart to not buy American again. The Fusion I ended up getting has more bells and whistles than my criteria list complained, but Ford has such excellent leasing programs right now, I got more than I wanted for more than $ 100 less a month than I was planning on spending. The Fusion is a very highly rated car, so it’s a win-​win if you ask me.
I even had to go back to the dealer three days after getting my car to learn how to use all the technology (I had to go to work after I picked it up, and then I was out of town), and Enio took an hour to show me everything. He didn’t gain anything extra from it; he had already sold me the car and delivered it to me, but that is the service he provides. Car buying has never been this pleasant!
Also, I appreciate that Sentry’s building looks like it’s been there for a while. I’m sick of these super-​modern, overly-​crazy car dealerships. It’s completely unnecessary. There’s nothing like a relic of the past to show you that something has been there and will be there in the future! State of the art showroom? Who cares? I want a certain car at a certain price, and that’s all I care about.

Been here a few times and never had any issues. They have a great staff in the service department and good mechanics.

Filled out an online service estimate form THREE times with no real response. All I got was «we received your request and will contact you shortly». Nope :(

Ive used their servce department a few times and I have to say you get MUCH better service if you ask for a specific tech.
If you have been there before –ask the service advisor who worked on your car and ASK for them specifically moving forward. its good for you as you know who is doing the work AND good for the tech– they get the $ from the job! a Win-​win.
The tech I use is Matt P. and seems to be the best tech I have found– he knows Fords… he has found things I didnt even know where there and advised me what to do — BUT not trying to upsell in the process.
If you bring your car to Sentry Ford– ask to have Matt P work on it– you will be glad you did.