Kalla Lily Salon And Spa – Medina

My appointment was a totally awesome experience! Laurie carefully listened to what I wanted for color and what I thought needed to be fixed with my cut. She carefully explained that the color would look darker when it was applied and when it was wet. The color she came up with is perfect! While my color was processing, Laurie asked me if I would like a complimentary hand massage, because the massage therapist had some free time. Sarah, the massage therapist, and I talked about the different techniques she uses. I will absolutely make an appointment with Sarah for a massage. Both of these professionals talked about how great the salon’s owners were and how much they liked working for them. Laurie totally understood what I didn’t like about my last cut and she fixed it. I usually give new stylists three tries before I make a decision to stay or go. Laurie doesn’t need any more chances — she nailed it on the first try.

Liked the services but be warned about you few things…
First of all, I really, really wanted to love this place and I really did like my first experience there when it first opened but when I went back, unfortunately that stylist had already left the salon. I had an appointment for a cut and color and then decided to have a partial/​10 pack of highlights done, as well. Mind you I had a $ 75 gift card I got from my mom for Christmas that I used. She asked at the time to find out how much cut and color services were to see if that would at least get me somewhere. When we discussed what we would do, the stylist suggested to do «demi-​permanent» color as it was nearly the same/​last pretty much the same length of time as permanent but I would get more shine. Great. I am not an expert on hair color, so that sounded good to me. When we were finished, I liked the result. It was nice. She did a good job. But then I went to pay and they charged me $ 240!!! Or at least they took my $ 75 gift card and then charge me $ 164.27 which I paid for with my credit card. I was like, «Huh?». I didn’t say anything at the time because I was in a huge hurry and I thought, well, I hadn’t seen the full price list (this is a problem with their services). The only cost I knew was that the cut was $ 40. Well, to me that is reasonable. But then, $ 200 seemed quite a lot for color alone so I called them the next day. According to their page, starting price for 10 Pack is $ 50. I was told I was charged $ 55. Then I was charged $ 70 for the demi-​permanent color. Permanent color starts at $ 55 according to their page. And THEN I was told that I was charged and $ 20 for extra color?! Extra color that was never discussed or mentioned. I was told someone would call me back and then I ended up getting an email from the manager asking me to call back again with my credit card to get a credit for the extra color. I ended up just stopping in there because I was at Target and that was easier, I thought. Well, manager was not there. Girl there was very nice and she divulged to me then that they had not applied the full amount from my gift card but they kept it. Bye bye gift card for me. There the girl credited me the $ 20 for the extra color and told me the manager would call me back about the gift card but I never received any call back. Very long story short, the way they handle their pricing is not transparent. It seems very geared toward «upselling» without informing you. So, «Starting at $ 55 for permanent color» and I got «DEMI-​permanent» which leads me to my final point. Less than three weeks after my appointment (like 2.5 weeks) there was no hint of color left. It was already gone even when trying to stretch as much as possible between washes, washing with lukewarm water. So, that explains the need for extra color but this seemed like a huge scam to me. I liked the girl that did my hair and I liked the way it looked when I walked out of there, but that’s not cool. That’s a lot of money for 2.5 weeks of color. Come on. And something very fishy and very shady went on with my transaction. Your hair will look very nice, the salon is very nice and the people are very nice when you’re there — but buyer beware.